This Usage Policy outlines the terms and conditions governing the acceptable use of Heidi developed by and is operated by Heidi Health Trading Pty Limited (ABN 84 649 783 871) (Heidi Health, we, us, our) and our affiliates. Heidi is designed to provide support in the delivery of health services, including clinical workflow management, access to medical information about patients, access to peer-reviewed clinical studies, and clinical-practice guidelines.
Additionally, it serves as a tool for assisting in the delivery of telehealth services through telephone, video, and chat functionality. It also integrates AI functionality to support administrative and clinical decision-making processes.
Our mission is to pioneer the development of artificial intelligence that enhances the cognitive abilities of a seasoned medical practitioner. We are committed to redefining the healthcare landscape by introducing innovative solutions that seamlessly integrate with Electronic Health Records (EHR) and Practice Management Systems (PMS). Our groundbreaking approach empowers medical practitioners to significantly elevate their productivity through AI-driven task automation.
At its core, Heidi is dedicated to providing medical practitioners with indispensable AI tools that become invaluable partners in their day-to-day tasks. Through these tools, clinicians gain access to a new era of efficiency and precision in healthcare, enhancing patient care and streamlining healthcare operations.
2. AI functionality
The AI functionality within Heidi is designed to assist medical practitioners in administrative and clinical decision-making processes. While the AI can provide insights and recommendations based on available data, it is imperative to understand that the final responsibility for all professional and medical decisions related to patient diagnosis, advice, treatment or the quality or accuracy of medical notes rests solely with the medical practitioner.
3.1. No replacement for Professional Medical Advice
Heidi and its outputs should not be construed as professional medical or healthcare advice, a definitive diagnosis, or a recommendation for treatment. It is not intended to directly assess, maintain, or improve the physical, mental, or emotional health of a patient.
3.2. Not for diagnosis or direct treatment
Heidi is not a substitute for the expertise of a qualified medical professional. It cannot directly diagnose or treat a patient's illness or disability.
3.3. Language limitation
Users of Heidi are advised that the tool is exclusively designed for use in the English language. Heidi cannot guarantee the accuracy or reliability of any translations or outputs generated when utilizing the tool in languages other than English.
Users expressly acknowledge and agree that they shall indemnify and hold Heidi harmless from any errors, discrepancies, or consequences that may arise as a result of using the tool in a language other than English. It is the responsibility of the user to ensure accurate interpretation and usage of any outputs when operating in languages other than English.
Medical practitioners using Heidi must exercise caution and critical judgment when interpreting its outputs. While Heidi can provide valuable insights, it should not be relied upon as a sole source of professional medical advice. Medical practitioners should always ensure that any recommendations or information obtained from Heidi are thoroughly reviewed, corroborated with additional sources, and integrated into their overall decision-making process. The ultimate responsibility for patient care and decisions lies with the medical practitioner.
5. Compliance with regulations
Heidi has been developed to comply with majority of international regulations including HIPAA and GDPR. Users outside of Australia, US, UK, EU or Canada are responsible for ensuring that their use of Heidi complies with all applicable local, state, national, and international laws and regulations governing the use of Heidi within their jurisdiction.
7. Reporting issues
Any concerns or issues related to Heidi’s performance, functionality, or adherence to this usage policy should be reported promptly to Heidi for investigation and resolution.
Heidi reserves the right to amend or modify this Usage Policy at any time. Users will be notified of any changes, and it is the responsibility of the medical practitioners to review and adhere to the updated policy.
For questions or further information regarding this Usage Policy, please contact Heidi at firstname.lastname@example.org.