Question 1

Is Heidi Australian Privacy Principles (APP) compliant?

Accepted Answer

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

Question 2

How can I make sure that Heidi really delivers measurable results?

Accepted Answer

Heidi offers an interactive ROI calculator that helps model your organization’s precise savings and benefits. By entering details such as provider count and visit volume, the calculator projects total hours saved per provider per week, estimated cost savings annually, additional patient visits per year, and equivalent full-time provider capacity regained. To further evaluate potential outcomes in your setting, you can also monitor note quality, billing accuracy, burnout indicators, and clinician satisfaction. By combining real-world usage metrics with ROI modeling, you can provide a clear, evidence-based validation of Heidi’s impact, making it easy to communicate results clearly with stakeholders.

Question 3

When can we expect to see a return on investment with Heidi?

Accepted Answer

Most healthcare organizations can expect to see a positive ROI within 3 to 6 months of implementing Heidi. The timeline usually depends on various factors such as size, subscription plan, clinician engagement, and improved patient throughput enabled by the saved documentation time, among others. Studies show that within 14-16 weeks, clinics have reported 50-70% reductions in charting time and significant financial recoupment through reclaimed clinical hours. These gains come from faster note completion, better clinical workflows, and increased capacity for additional patient sessions, all benefiting operational efficiency and overall well-being.

Question 4

What is the return on investment of using Heidi vs other scribes?

Accepted Answer

Heidi delivers a high return on investment (ROI) compared to other AI or human scribes by significantly reducing clinical documentation time and improving workflow efficiency.

Thanks to its proven 60–80% adoption in the first month (versus 20–40% for competitors), Heidi quickly embeds into clinical workflows and unlocks value fast. Generally, healthcare providers using Heidi routinely save 1 to 2 hours daily on documentation, translating into substantial reclaimed clinical time that can be redirected to patient care and increased revenue. For example, some healthcare providers report recovering around $10,000 to as much as $121,000 in productive clinical time within just 12-16 weeks, with ROI multiples ranging between 5x and 10x on setup costs. Undoubtedly, Heidi’s ROI consistently outpaces both manual scribing and lower-adoption software, making it a standout investment.

Question 5

How can we measure the benefits of adopting Heidi in our healthcare organization?

Accepted Answer

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

Question 6

How is Heidi implemented in large health systems and hospital trusts?

Accepted Answer

Heidi’s implementation process is designed to be structured yet flexible. Centralized administration allows health leaders to manage user roles, billing, and data retention policies from one place. The Enterprise platform also integrates with existing authentication technology, EHR systems, and organizational governance structures. A good example is how Heidi implemented the UK’s largest clinical rollout of ambient AI with Modality Partnership, the NHS’s largest general practice super-partnership, with more than 360 GPs across 53 sites. As a result, 4 in 5 GPs said that Heidi saved them time and enabled them to build better rapport with patients. Every implementation is tailored to the specific needs of the organization, such as aligning departments and standardizing quality, while minimizing disruption and empowering teams to gain confidence easily.

Question 7

What measurable time savings can healthcare organizations expect from Heidi?

Accepted Answer

Healthcare providers using Heidi save an average of 6 minutes per patient encounter. Across a single day, this time saving adds up to significant hours recovered for each provider. For example, New Zealand’s largest privately owned healthcare group, Tamaki Health, saved 100+ hours on documentation within the first two weeks and achieved 91% activation rate within the first month. In a large health system, the effect compounds to hundreds, if not thousands, of clinical hours. For instance, Priority Physicians is a leading US-based concierge medical group. With Heidi, they reduced charting time by 70% and recouped $16,000 in clinical time. By cutting down on administrative burdens, Heidi helps reduce burnout and allows them to spend more time focusing on quality of care.

Question 8

How effective is Heidi at scaling across large clinical teams?

Accepted Answer

Heidi reaches 60-80% adoption within the first month, far exceeding just 20-40% average seen with other AI scribes. Australia’s leading emergency telemedicine service provider, My Emergency Doctor, demonstrated this by achieving 77% adoption within just 3 weeks. This rapid uptake reflects Heidi’s design that fits directly into existing workflows without requiring major behavior change. High adoption rates mean value can be realized quickly and consistently across the organization. Hospitals no longer struggle with low engagement and instead see real and sustained usage, which is essential when deploying technology at scale.

Question 9

Can Heidi be used in complex healthcare organizations?

Accepted Answer

Yes. Heidi is already deployed across 200+ specialties, from primary care and psychiatry to emergency medicine and dentistry. This breadth ensures Heidi adapts to unique preferences, clinical workflows, and the unique needs of every department. For example, Heidi is used in a federally qualified healthcare center (FQHC) like Hawse Health, and they provide a wide range of primary and specialized care services, including dental and behavioral health. On Heidi’s personalization, they shared, “Each provider has their own way to see SOAP notes… Heidi gets them to sound the way they sound." With Heidi, health systems can rely on one AI documentation solution across multidisciplinary teams, delivering a unified experience instead of fragmented tools.

Question 10

Is there a limit to how many people I can refer?

Accepted Answer

No! You can refer an unlimited number of people. Remember, referral rewards are capped at a 6 months of each user's subscription.

Question 11

How do I get paid?

Accepted Answer

You can decide between recieving PayPal cash. Once your first referee joins our Pro plan and pays the subscription fee, we will notify you and provide instructions to cash- out your reward through PayPal.

Question 12

Will I be rewarded for referring whole clinics, not just individuals?

Accepted Answer

Yes! If you refer a clinician or clinic owner, you will be rewarded for each FTE who joins Heidi's Pro tier.

Question 13

Where can I find my referral link?

Accepted Answer

You can find your referral link in your Heidi account by going into Settings > Account and clicking on the section called referral link. The first time you click it, you'll set up how you want to receive payments. The link will then be available in this section of settings for you to copy whenever you need it.

Question 14

Why is Heidi the best AI scribe for psychiatry?

Accepted Answer

Heidi is the best AI scribe for psychiatry because it understands the nuances of specific mental health practices. Since mental health documentation styles can vary significantly, what makes Heidi AI stand out is its customizability. It can match the individual practitioner’s approach to documentation, ensuring consistency and accuracy in their notes. Heidi is also designed to integrate seamlessly into existing workflows, regardless of the setting (whether you’re in a private practice, part of a group practice, in a hospital, or providing telehealth services). With Heidi handling the bulk of administrative tasks, professionals can focus on patient interaction instead of staying late to finish paperwork. This time savings leads to decreased cognitive load and improved work-life balance.

Question 15

Why is Heidi the best note taking app for therapists?

Accepted Answer

Heidi is the best note taking app for therapists because it captures therapy sessions with high contextual accuracy and formats notes to align with mental health standards. It also works consistently, intuitively, and with measurable impact. Behavioral health professionals across specialties trust Heidi to reduce administrative burden and elevate care.

2 hours saved per day

93% report reduced burnout

95% say patient care improved

92% feel happier in their practice

Source: Heidi behavioral health user survey, January 2025

Question 16

How can I get started with Heidi as my AI scribe for medical trainees?

Accepted Answer

Getting started with Heidi as your AI medical scribe couldn’t be easier for medical trainees. Simply sign up here to claim your Heidi Pro subscription, which is completely free for medical students, interns, residents, and registrars. You don’t need to input credit card details, but verification of your training status is required annually. Heidi’s AI medical scribe for medical trainees is very intuitive and requires minimal onboarding. However, we recommend checking out some of our how to videos and guides to fully understand how this powerful tool can support both your clinical practice and learning.

Question 17

What makes Heidi stand out from other AI scribes for solo practitioners?

Accepted Answer

Heidi stands out from other AI scribes by going beyond transcriptions, handling your full clinical workflow from pre-visit prep (Context) to post-visit follow-ups (Calls). It adapts to over 200 specialties, supports 110+ languages, and complies with HIPAA, GDPR, and Australian Privacy Principles, among others. With 60% to 80% activation rates, which is double the industry average, clinicians actually use Heidi every day, not just in the first week.

Question 18

How does Heidi work for solo clinicians?

Accepted Answer

Heidi acts as your always-on AI medical scribe, capturing consultations in real time and turning them into structured, specialty-specific notes, letters, and follow-up tasks. For solo practitioners, it eliminates after-hours documentation by completing notes before the patient leaves. Whether you are in-person, on telehealth, or working offline, Heidi keeps pace with your workflow so you can focus entirely on your patients, not your keyboard.

Question 19

How does Heidi work for clinics?

Accepted Answer

Heidi captures patient encounters and structures dialogue into clinical notes, referral letters, after-visit summaries, and other documents that match your clinic’s standards. It works across all care settings, from primary care centers to multi-specialty clinics, ensuring every provider documents accurately and consistently. One conversation produces all the documents needed, reducing administrative workload across the whole team.

Question 20

How does Heidi support team onboarding and training?

Accepted Answer

Heidi is designed for quick adoption. Your clinic can be set up in minutes, and each provider receives access to specialty-specific templates that can be customized to your workflows. Our customer success team works with you to build shared templates, set documentation standards, and train staff so everyone uses Heidi confidently. Clinics also have access to Heidi Guides, video tutorials, and ongoing support.

Question 21

How can our clinic get started with Heidi?

Accepted Answer

To get your clinic started with Heidi, try the Practice plan (free for 14 days), set up your account, and enter credit card information. Note that you will not be billed if you cancel before the trial ends. Next, add the email addresses of clinicians you want to join, and each will receive an invitation to create their account. For centralized billing, you can set up a team structure before inviting staff. Once your account is created, simply start Heidi at the beginning of an appointment and stop it when you finish. Heidi can be accessed via a web browser, a desktop app, or a mobile app (iOS and Android). Sign up for free today.

Question 22

How can my private practice get started with Heidi?

Accepted Answer

Your private practice can get started with Heidi within minutes, and there’s even a personal onboarding guide to help set you up for success. Simply sign up to create an account and start transcribing instantly. All users can access Heidi Pro (free for 14 days) with the ability to use Ask Heidi, edit specialty-specific templates, and more. Try Heidi for free today and easily upgrade to the right subscription plan for your private practice. See pricing.

Question 23

Can I integrate Heidi with our current EHR or practice management system?

Accepted Answer

Yes, Heidi connects with Electronic Health Record (EHR) platforms such as Athenahealth, MedicalDirector, Best Practice, and many others, as well as any browser-based system through the Chrome Extension. Notes and documents can be exported in multiple formats or pushed directly into the correct sections of your EHR. If your software is not yet fully integrated, Heidi’s one-click copy and paste functionality means your team can still use it without disrupting daily operations.

Question 24

Can I connect Heidi with my existing software technology?

Accepted Answer

Yes, Heidi integrates with leading Electronic Health Record (EHR) and practice management platforms, including Halaxy, Semble, Cliniko, MediRecords, etc. and other web-based systems via Chrome Extension. You can push notes directly into your existing record or export in multiple formats. Even without a direct integration, Heidi's one-click copy and paste workflow works seamlessly in any system.

Question 25

Can Heidi help us reduce costs and overtime?

Accepted Answer

Yes, clinics using Heidi often eliminate transcription service fees and significantly cut the extra hours spent on documentation after clinics close. For example, a US-based specialty clinic recovered over $10,000 in clinical time just after 12 weeks of using Heidi. By completing notes during or immediately after visits, providers can increase appointment availability without hiring more administrative staff. This improves productivity, reduces burnout, and allows your team to focus more on patient care.

Question 26

Can Heidi adapt to my personal voice and clinical style?

Accepted Answer

Absolutely, clinicians can easily personalize Heidi to use your terminology, phrasing, and preferred note structure so the output sounds like you wrote it yourself. For example, Dr. Olga Lavalle shares, “Sometimes Heidi is so good, it's almost like having someone sitting in my office. Everything's coming out, and the outputs are really good.” Users can also customize templates, set detail levels, embed their own snippets, and standardize preferred terminology via the Word Library. The more you personalize Heidi to your preferences, the more it mirrors your clinical style across every note, letter, and plan.

Question 27

Can I dictate additional information into Heidi Context?

Accepted Answer

Yes, you can dictate additional information into Heidi Context. During or after a consultation, you can verbally add details that are immediately incorporated into the existing patient context, allowing Heidi to automatically update and integrate new information into your documentation.

Question 28

How many languages can Heidi Transcribe and Dictate detect?

Accepted Answer

Heidi can detect and transcribe in 110+ languages, ensuring clinicians can seamlessly interact with diverse patient populations. Whether in multilingual regions or during consultations with patients who speak different languages, Heidi makes clinical documentation faster and more inclusive for global healthcare settings.

Question 29

Why is there a free version of Heidi forever?

Accepted Answer

Heidi offers a free plan to ensure accessibility and engagement for all healthcare professionals. By allowing users to experience the free product, Heidi provides enough time for clinicians to see its value and consider upgrading for more personalized features. This approach not only supports health equity by making AI tools available to more users worldwide, but also helps us gather valuable feedback to keep improving. Ultimately, the free plan aims to save time for clinicians while promoting broader adoption.

Question 30

Is an AI scribe safe to use for medical trainees?

Accepted Answer

Yes. Presuming the product is like Heidi and complies with relevant healthcare privacy and data regulations, AI scribes are generally considered safe to use for medical trainees. AI scribes do not replace clinical judgment or senior oversight. As with manually written notes, junior doctors must review each AI-generated note for accuracy, making edits or additions where required. Supervising physicians can easily review a trainee’s notes, either within the scribe interface or in the patient’s electronic medical record (EMR). AI scribes may actually be the safest documentation method for medical trainees, as the unedited transcript of the session provides a useful backup for any inaccuracies or inconsistencies in the note. For example, if you’re writing up a mental state examination and aren’t completely sure of the patient’s comments regarding suicidal intent, you can refer back to the transcript and edit your note.

Question 31

Is an AI healthcare administrator scribe safe to use?

Accepted Answer

Because healthcare administrators handle sensitive organizational data, it’s crucial to ensure that any AI scribe used by managers is compliant with relevant privacy and security regulations. With this in mind, we built Heidi with enterprise-grade security standards from the ground up, ensuring it’s safe to use for all healthcare administrators. Our AI scribe complies with global regulations like HIPAA, Australian Privacy Principles (APP), GDPR, and PIPEDA, among others. No audio recordings are stored and administrators maintain full control over their data, with the ability to review, edit, or delete transcribed content at any time. Heidi employs end-to-end encryption, de-identification of data, and strict access controls, ensuring that sensitive healthcare information is always kept safe.

Question 32

How accurate is Heidi’s AI when documenting healthcare administration tasks?

Accepted Answer

Heidi uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy for clinical and non-clinical documentation tasks. This enables Heidi’s AI to accurately capture complex discussions about operations management, clinical care delivery, quality metrics, and staffing issues. Healthcare administrators can be confident that when a healthcare-specific term is used, Heidi understands both the meaning and context of the word or phrase. Furthermore, if your organization uses unique language, Heidi’s Memory feature allows you to tailor Heidi on how you speak. Heidi’s accuracy is enhanced by the AI scribe’s ability to distinguish between different speakers in meetings, ensuring proper attribution of comments and decisions. For complex scenarios involving financial data, regulatory requirements, or medico-legal matters, healthcare administrators can verify the accuracy of documentation via the complete transcript Heidi produces for each event. This feature ensures that critical operational matters are documented with accuracy and precision.

Question 33

What is an AI scribe for medical executives?

Accepted Answer

An AI scribe for medical executives is a tool that leverages artificial intelligence to support healthcare leaders with various administrative tasks, such as meeting documentation, report writing, and preparing briefings and memos. While traditional AI medical scribes mainly cater to clinical workflows, advanced products like Heidi also meet the needs of C-suite and director-level staff. Heidi understands medical and administrative language, enabling the scribe to accurately process conversations about clinical matters in non-patient-facing settings. Our AI scribe can also interpret documents, allowing medical executives to synthesize complex outputs that draw from a variety of information sources. Furthermore, when Heidi is deployed to clinical teams across a healthcare organization, leaders can expect to see positive changes in care quality, documentation compliance, patient experience, employee well-being, and organizational efficiency. In short, an AI scribe for medical executives allows leaders to spend less time on paperwork, and more time on the high-level, hands-on strategic work that improves health systems.

Question 34

Is an AI medical executive scribe safe to use?

Accepted Answer

Medical executives regularly handle confidential and legally protected information. As such, in most jurisdictions, the use of a mainstream AI product for a medical leader’s documentation tasks would likely represent a violation of healthcare data-protection regulations (like HIPAA or GDPR). With this in mind, Heidi is equipped with industry-leading safety and security standards. Our AI scribe for medical executives meets or exceeds virtually all global healthcare data protection regulations, such as HIPAA, PIPEDA, APP, GDPR, and NHS requirements, among others. We keep organizational data safe by employing end-to-end data encryption and never storing audio recordings (ensuring there’s no hidden playback). Heidi supports role-based access permissions so leaders can safely collaborate with team members while controlling who has access to sensitive information. Furthermore, by giving clinical teams access to Heidi, medical executives can improve patient safety across the organization, by enhancing documentation quality and compliance.

Question 35

How does Heidi work as an AI scribe for medical executives?

Accepted Answer

Heidi works as an AI scribe for medical executives by unobtrusively processing encounters between medical executives and colleagues or stakeholders. At the beginning of any encounter—whether it's a board meeting, critical incident briefing, or performance review—simply press Start transcribing and Heidi silently captures all discussions and decisions. When the meeting concludes, Heidi automatically generates structured documentation tailored to executive needs, such as meeting minutes, governance reports, or team summaries. Medical executives can leverage Heidi's Context feature to upload pre-meeting materials and background information in any format. This supporting information is ideal for organizational matters involving multiple stakeholders or complex, long-running strategic initiatives, as it allows Heidi to synthesize information from various sources. Finally, with the Ask Heidi feature, leaders can instantly generate multiple outputs from a single encounter. For example, after a quality and safety meeting, you can tell Heidi to write minutes, create a memo for department heads, and generate a proposed policy update.

Question 36

Why is Heidi the best AI medical executive scribe?

Accepted Answer

Heidi is the best AI scribe for medical executives because it delivers measurable impact for healthcare leaders on personal and organizational levels. For example, when Priority Physicians rolled out Heidi across their service, Dr. Shelagh Fraser, Director of Medical Excellence and Innovation, reduced her own daily documentation time by almost two hours, while simultaneously cutting charting time by a staggering 70% across the organization. Similarly, Dr. Neal Patel, Chief Technology Officer at Advanced Urology, described Heidi as “A huge lift on our documentation burden. Our providers save 1 to 2 hours a day with Heidi.” Within just 16 weeks, this efficiency boost resulted in the liberation of 41,100 minutes of productive clinical time across Advanced Urology, worth $121,000 (representing a 10.3x ROI on implementation costs). Numerous Heidi customers also report that our AI scribe has resulted in positive organizational changes in clinician well-being, documentation quality, patient experience, and job satisfaction. These real-world experiences demonstrate the synergistic benefits of equipping medical executives and clinicians with a high-quality AI scribe like Heidi.

Question 37

How accurate is Heidi AI for medical executive documentation?

Accepted Answer

High-quality medical executive documentation is about more than just capturing relevant data. To be effective, reports, briefings, and memos must also be in the correct format for the intended audience. Several factors work together to make Heidi’s AI scribe the most reliable and accurate tool for gathering and organizing information for medical executive documentation:

Customizable templates - Tell Heidi exactly how you like your documents structured with ready-made, yet virtually infinitely customizable templates.

Deep personalization settings - Fine-tune the level of detail, word choices, and stylistic preferences Heidi uses by via settings and preferences.

Attribution to multiple speakers - Meeting minutes include accurate attribution of statements to speakers, no matter how many meeting participants are present.

Full verbatim transcript - If you want to confirm or add details to an output, just refer back to the verbatim transcript for clarification.

Intuitive review and editing - Medical executives can easily edit outputs within Heidi (via typing or in-line dictation) before they are finalized.

Heidi’s accuracy and quality features equip medical executives with the perfect balance of efficient AI-assisted documentation and thoughtful human review.

Question 38

Is it easy to use Heidi as my AI medical executive scribe?

Accepted Answer

Heidi is specifically designed to accommodate the varied tasks and work settings of healthcare leaders, making it a highly intuitive and easy-to-use AI medical executive scribe. The ecosystem of Heidi apps works seamlessly across desktop computers, laptops, and mobile devices, ensuring you’ll always have your AI assistant with you—even when off-site or conducting virtual meetings. Advanced team features make for effortless collaboration with clinicians, administrative assistants, and other managers. If you prefer using dictation for some tasks, Heidi supports both verbatim and AI-assisted smart dictation. Hassle-free integration with any EHR, EMR, EPR, or PMS means Heidi always plays nice with any software your organization uses to manage operations. Plus, if you choose to simultaneously deploy Heidi to leaders, administrators, and clinicians, our customer success team will support each cohort of staff with a customized onboarding process.

Question 39

What is the future of AI scribing in healthcare management?

Accepted Answer

AI is poised to help solve some of the greatest challenges facing medical executives today. For example, when deployed at scale, the clinical capacity liberated by AI scribes could help address the growing global health workforce shortage. Furthermore, reducing administrative burden for clinicians with AI scribes may also help tackle the growing problem of health worker burnout. As AI medical scribes become more integrated into healthcare management software systems, we expect medical executives will have greater access to (and the ability to work with) large amounts of real-time data. This increased visibility can inform strategic decisions around resource management and care delivery. Having already demonstrated that AI scribes are a safe and effective way of deploying artificial intelligence into medical settings, it seems likely that these tools will evolve beyond documentation assistants into comprehensive intelligence platforms, synthesizing data from multiple sources to support operations and executive decision-making.

Question 40

How can I get started with Heidi as my AI scribe for medical executives?

Accepted Answer

We know the last thing you need is another tool with a complicated onboarding process, so we’ve made it very straightforward to get started with Heidi. Simply sign up for a free account (no credit card required) and you’ll be ready to transcribe your first meeting in minutes. The very brief setup ensures you know the basics and have a suitable template ready immediately. When you’re ready, check out our comprehensive guides for tips and instructions on getting the most out of Heidi. For medical executives considering implementation for teams or organizations, please contact our sales team for a personalized demo focused on your needs. Start using Heidi today to enjoy spending less time on paperwork, and more time on the high-level strategic work that improves health systems.

Question 41

What is an AI scribe for healthcare administrators?

Accepted Answer

An AI scribe for healthcare administrators is a specialized digital tool that uses artificial intelligence to automate documentation and streamline managerial workflows in healthcare settings. AI scribes are commonly associated with clinical documentation. However, a high-quality scribe like Heidi has just as many benefits for administrators as it does for clinicians. Because Heidi understands both clinical and administrative language, the scribe can automatically (and accurately) document conversations that involve clinical language outside of patient-facing situations, such as staff meetings, policy discussions, incident reports, and stakeholder interviews. Structured notes are available within seconds of concluding the meeting or encounter in a format that’s easy to review and circulate to all stakeholders. By relieving documentation burdens for healthcare administrators, AI scribes enable managers to focus less on paperwork and more on daily operations.

Question 42

How does Heidi work as an AI scribe for healthcare administration?

Accepted Answer

Heidi works by automatically transcribing the meetings and events that occur throughout a healthcare administrator’s day. For in-person encounters (including those held digitally), just press Start transcribing, and Heidi quietly captures everything that’s said. When the encounter is finished, pressing Stop prompts Heidi to generate a structured document containing all pertinent details discussed by everyone in attendance. This output can be edited and adjusted within the scribe, with the option of creating additional downstream documents with Heidi’s assistance (such as a summary for clinicians after a management meeting or an action items list from a staff meeting). Heidi also supports the production of documents outside of personal encounters. For example, if you need to produce a critical incident report, you can gather all relevant documents and securely upload them to Heidi. Then, use the Ask Heidi feature to automatically summarize and synthesize the information into your preferred format.

Question 43

Why is Heidi the best AI healthcare administrator’s scribe?

Accepted Answer

Heidi is the best AI scribe for healthcare administrators because it supports managers on two distinctly valuable levels. Firstly, Heidi streamlines virtually all documentation tasks related to the management of a healthcare team or service. Even if you don’t usually write your own meeting minutes, briefings, or reports, Heidi will help your team complete these documents in a fraction of the time it takes to write them manually, freeing up more time for coordinating and supporting staff. Secondly, when clinical teams adopt Heidi, healthcare administrators can expect to see positive improvements in important KPIs, such as documentation quality, medical coding (and billing), operational efficiency, and employee satisfaction and well-being. For example, Advanced Urology recovered $121,000 in productive clinical time in just 16 weeks after implementing Heidi. Similarly, Priority Physicians reduced charting time by 70% in 14 weeks, achieving a 6x ROI on implementation costs. Plus, a survey of Heidi behavioral health users found that over 90% of clinicians reported less burnout and improved job satisfaction while utilizing our AI medical scribe. In summary, Heidi is the best AI scribe for healthcare administrators because it simultaneously liberates managers from administrative burden while supporting clinical care delivery.

Question 44

Is it easy to use Heidi as my AI healthcare administrator scribe?

Accepted Answer

Yes, Heidi is exceptionally straightforward to use for healthcare administrators of all backgrounds. The AI scribe requires minimal setup and onboarding and integrates seamlessly into your existing workflows. Heidi works across smartphones, tablets, and PCs, ensuring your AI assistant is accessible in boardrooms, wards, site visits, and remote meeting sessions. The intuitive interface allows administrators to quickly start transcribing meetings, customize output formats, and generate follow-up documentation with minimal effort. Heidi also supports traditional and AI-assisted dictation, meaning the scribe can assist with more independent writing tasks, such as reports, briefings, and memos. Finally, Heidi’s team features facilitate efficient collaboration between managers and assistants. For example, you can assign a limited-access role to an assistant to help prepare for meetings. Additionally, it’s simple to create shared team templates for the production of regular deliverables, such as a monthly quality and safety report or critical incident debriefing.

Question 45

What is the future of AI scribing in healthcare administration?

Accepted Answer

The ultimate role of healthcare administrators is to support the quintuple aims of healthcare: Improving population health, enhancing the care experience, reducing costs, care-team well-being, and advancing health equity. AI medical scribes like Heidi are already facilitating positive change in these areas, with clinicians and managers from diverse settings reporting improvements in efficiency, care quality, and employee satisfaction. In the future, we expect AI scribing to focus more on complex administrative tasks in healthcare, such as monitoring and reporting for regulatory compliance, quality and safety, and revenue cycle management. This change will be achieved through deep integration with the various software systems involved in healthcare management. For example, an AI scribe for healthcare administrators might recommend policy updates based on regulatory changes, flag concerning trends in KPIs, and automatically report on rostering or staffing issues. For individual managers, this should provide more space for strategic thinking and hands-on staff support. See our integrations page for information on how Heidi integrates with any healthcare administration system.

Question 46

How can I get started with Heidi as my AI scribe for healthcare administration?

Accepted Answer

Whether you’re managing a small team or leading a large healthcare organization, you can be operational with Heidi in minutes. To get started, simply sign up for a free account and follow the brief instructions, which ensure Heidi is tailored to your specific needs. Our template community has dozens of ready-made templates you can use right away or modify according to your preferences. We’ve also created detailed guides to help individuals and teams get the most out of Heidi. For healthcare organizations considering team-wide or enterprise-level implementation, please contact Heidi’s sales team for a customized demo focused on your specific needs.

Question 47

What is an AI scribe for medical specialists?

Accepted Answer

An AI scribe for medical specialists is a software tool that utilizes artificial intelligence to automate clinical documentation. A well-designed, purpose-built AI scribe (like Heidi) understands and accommodates the intricacies and nuances of specialty medicine practice. For example, Heidi handles simple daily documentation tasks, like SOAP notes and referral letters. Plus, it automates more complex clinical documentation, such as medical reports, trauma assessments, and operative notes. Benefits of AI scribes for different medical specialists include reduced administrative burden, higher-quality documentation, and more available time for clinical care. Heidi is suitable for all medical specialists in every practice setting. The scribe runs on mobile devices and computers, silently processing clinical encounters and automatically generating notes according to the treating doctor’s specifications.

Question 48

Are AI scribes safe to use in specialist medical practice?

Accepted Answer

Medical specialists from backgrounds as diverse as urology, psychiatry, and neurosurgery report that Heidi’s AI scribe allows them to deliver better care. However, because the scribe achieves this through assisting with administrative tasks, not the direct delivery of care, there are minimal safety risks to using a product like Heidi (presuming compliance with data privacy and security regulations). Heidi sets the safety standard for AI medical scribes via robust compliance with global data processing standards, such as ISO 27001, SOC 2 Type 2, Australian Privacy Principles (APP), GDPR, HIPAA, PIPEDA, and more. We also employ end-to-end encryption of data, strict access controls, and allow on-demand deletion of information.

Question 49

How does Heidi work as an AI scribe for medical specialists?

Accepted Answer

The ability to process and “understand” clinical data is at the core of how Heidi works as an AI scribe for medical specialists. At the beginning of a patient encounter, the clinician presses Start transcribing so Heidi can capture everything that’s said. Then, when the session is finished, pressing Stop transcribing results in the automatic generation of a base note. This might be a progress note, intake assessment, mental state examination, or something else. The specialist can then request further documentation, such as an after-visit summary or treatment plan. All notes and documents are prepared according to customisable instructions (e.g., structure, headings, content, and use of patient quotes) set in documentation templates or within Heidi. Past medical history, background information, and/or non-verbal observations can be added to Heidi’s Context field at any point, resulting in this information being incorporated into outputs.

Question 50

Why is Heidi the best AI scribe for all medical specialties?

Accepted Answer

Several capabilities make Heidi ideally suited for use in specialist medical care:

Proven effectiveness - Heidi customers consistently report that our AI scribe reduces documentation time by around 50% (or 1 - 2 hours per day).

Unparalleled flexibility - Almost infinitely customisable templates and in-session options allow Heidi to adapt to every medical specialty and practice area.

Practice support tools - Integrated coding, auto-generated task lists and the ability to rapidly generate reports enhances billing and clinical care.

Collaborative team features - Specialists can manage junior doctors and collaborate with the wider MDT via Heidi’s robust team capabilities.

The best part is we’ve only just scratched the surface in terms of what’s possible with Heidi’s advanced AI, with loads more advanced features for medical specialists scheduled for release in the near future.

Question 51

How accurate is Heidi AI in medical specialty practice settings?

Accepted Answer

Heidi supports accurate clinical documentation for medical specialists in three ways. Firstly, the scribe uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy across different clinical specialties. Therefore, whether you’re describing a CABG, TURP, or TKA, Heidi correctly interprets everything you say. Secondly, every session conducted with Heidi has an accompanying verbatim transcript. You might not always need it, but this comes in handy when you might need to cross-check or expand on the information in a note or document. Finally, by automatically generating a draft note of each patient encounter, Heidi shifts the specialist’s focus to ensuring optimum quality and accuracy of notes, rather than being bogged down in the writing of every entry from scratch.

Question 52

Is it easy to use Heidi as my AI medical specialist scribe?

Accepted Answer

Heidi’s core AI transcription feature is intuitive and easy to use, requiring only minutes of setup and onboarding. However, the suite of advanced, specialist-centric features is what really enhances ease of use for medical specialists. Notable features include:

Snippets are our version of word macros, allowing you to trigger pre-saved blocks of text via a shorthand verbal or textual cue.

Dictation works just like you’re used to, with optional AI-assisted smart dictation. Cursor-based dictation can also be used alongside transcription for faster edits.

Linked patient sessions allow you to draw information from previous sessions into a current note (like for post-surgery reviews or follow-up appointments).

Templates can be built to match your exact specifications, so notes, letters and reports always come out exactly how you like them.

Increased efficiency is usually the key benefit experienced with Heidi, but medical specialists also often report a sense of ease or relief as documentation-related stress is lifted. As Dr. Aman Khanna, ENT Surgeon states, "The mental burden is just gone [with Heidi]. I feel more relaxed with my private patients because I don’t have to think about the documentation."

Question 53

What is the future of AI scribing in specialist medical care?

Accepted Answer

So far, AI scribing has focused on minimising the contribution of administrative burden to the high levels of burnout experienced by doctors across the globe. This will always remain a core purpose of AI scribes. However, as the use-cases for AI in healthcare expand, we expect AI scribes to become more integrated into clinical aspects of practice for medical specialists. For example, Heidi already includes features to suggest relevant codes and automatically identify follow-up tasks from a clinical encounter. In the near future, Heidi will be able to perform simple follow-up calls with patients post-discharge. As software-based scribes have proven to be an ideal mechanism for bringing AI into clinical practice, future horizons for medical specialists will likely include scribes with expanded administrative applications, such as task management and prioritization, among others.

Question 54

How can I get started with Heidi as my AI scribe for all medical specialties?

Accepted Answer

It’s easy for medical specialists to get started with Heidi as your AI scribe. The first step is to sign up for a free account (no credit card required). The quick onboarding process will have you up and running with a speciality-appropriate template within minutes, and you can use the free version for unlimited consults and dictation for as long as you like. We recommend downloading the desktop app or mobile app so you can use Heidi on wards, at clinic, in the OR, or wherever you practice. If you have questions or want to explore more advanced applications, check out our Heidi Guides. Health services considering team-wide adoption can contact our sales team for a customised demo focused on your organisation’s specific needs.

Question 55

What is an AI scribe for medical trainees?

Accepted Answer

An AI scribe for medical trainees is a software tool that utilizes artificial intelligence to streamline and automate key tasks medical students, interns, residents, and registrars undertake when producing clinical documentation. The core purpose of an AI scribe is to automatically generate clinical notes from patient encounters. However, additional features medical trainees may benefit from include specialty-specific note templates, automated document generation (referral letters, medical reports, meeting minutes), and the ability to rapidly summarize patient history. A well-designed AI scribe for medical trainees, like Heidi, minimizes administrative burden while enhancing learning opportunities. This is achieved by providing junior doctors with gold-standard note templates, facilitating more hands-on experience by reducing documentation time, and minimizing the admin-related stress and pressure that negatively impact trainee well-being.

Question 56

How does Heidi work as an AI medical scribe for junior doctors?

Accepted Answer

Heidi works as an AI scribe for medical trainees in much the same way as it does for consultants or attendings. At the beginning of a clinical encounter, just press Start transcribing, and Heidi silently processes everything that’s said. Once the session is over, press Stop transcribing, and Heidi generates a perfectly structured note in seconds, along with any additional documents that may be required. Customize Heidi’s outputs by choosing from popular progress note templates like SOAP, DAP, and BIRP. Or, browse the Template Community for more specialized templates, such as head-to-toe assessment, operative notes, and chronic care management plan. Our Medical Knowledge team reviews all templates within Heidi for accuracy and clinical utility. As a result, Heidi works as a supportive tool for medical trainees, helping junior doctors to progressively become more familiar and confident with gold-standard documentation formats.

Question 57

Why is Heidi the best AI scribe for medical trainees?

Accepted Answer

Heidi excels at the core function common to all AI medical scribes: rapidly generating notes from clinical encounters. However, several advanced features make it stand out as the best AI scribe for medical trainees. Firstly, Heidi offers unparalleled customization to get your notes exactly right. For example, if your consultant or attending likes a note or document structured in a particular way, you can customize your template to match their preferred format and style. Secondly, Heidi is more than just a point-of-care transcription tool. The Context field within Heidi supports adding non-verbal background information in any format (from typed observations to medical reports and even photos of hand-written notes). Heidi draws this contextual information into outputs, producing rich, detailed notes that draw from the patient’s entire history. Finally, a suite of assistive tools is transforming Heidi into a comprehensive AI-powered clinical assistant. For example, Heidi already facilitates accurate medical billing and coding by producing a suggested list of codes after each encounter (see our guide to coding for more details). Plus, a Calls feature is on the horizon, which will automate post-discharge follow-up calls and other tasks.

Question 58

How accurate is Heidi’s AI for trainee doctors?

Accepted Answer

Saving time on documentation is often the main draw for using Heidi. However, for trainee doctors, several key steps in the note-generation process support improved accuracy. First and foremost, each note generated by Heidi has an accompanying full transcript that can be inspected to add or clarify information. You can even Ask Heidi a question like, “What did the patient say their current medications are?” and copy the response into your note. Heidi’s structured templates also support accurate clinical documentation via a ready-made format for each note type. For example, our review of systems template can be used as a guide for the assessment while also ensuring all pertinent information (including negatives) is included in the final note. For clinicians working with culturally diverse populations, Heidi supports accurate transcription in over 30 languages. Outputs like patient instructions or an after visit summary can be translated into any supported language, enhancing follow-up care.

Question 59

Is it easy for residents and registrars to use Heidi as an AI medical scribe?

Accepted Answer

Aside from the ease of significantly reducing the time junior doctors spend on notes, Heidi is an incredibly intuitive and user-friendly AI scribe for medical trainees. Using the scribe really is as simple as pressing a button at the beginning of a patient encounter, reviewing the note that’s subsequently produced, and then placing it in the medical record. Because Heidi works across smartphones, tablets, and PCs, the AI scribe will follow you everywhere, from the trauma ward to hospice and even home visits. Our detailed guides will help you master the basics and more complex tasks, like building your own note template and setting up teams. Plus, the customer support team is always available if you ever have any questions about using Heidi.

Question 60

What is the future of AI scribing in medical care?

Accepted Answer

With AI scribes now widely adopted as documentation support tools, the next phase of AI technologies in healthcare will involve major advancements in interoperability. The first step in advancing interoperability is seamless integration with electronic health records (EHRs) and practice management systems (PMSs). At Heidi, we support a variety of integrations with leading systems like Athenahealth, Semble, Halaxy, and nearly a hundred other software. Our Chrome extension also floats above any browser-based EHR, enabling easy copy & paste from Heidi into the medical record. In the future, doctors of all levels can look forward to AI medical scribes evolving into comprehensive clinical assistants. Just some of the tasks AI scribes will assist with in the future include coding, billing, and simple patient follow-up. As the best AI scribe for medical trainees, Heidi is committed to supporting junior doctors in utilizing AI in a way that benefits clinicians, patients, and the wider community.

Question 61

How do I create a new clinical template in Heidi?

Accepted Answer

To create a new clinical template in Heidi, simply use the built-in template editor. You can use Ask Heidi, upload a sample medical note, import specialty-specific templates from the community, or start from scratch. You can also add sections, placeholders, instructions, and verbatim text. Templates can be customized to suit your specialty’s needs, with various format options, add clinical terms, and create reusable structures for your documentation.

Question 62

Where can I find Heidi’s comprehensive set of built-in keyboard shortcuts?

Accepted Answer

Heidi Shortcuts are found within the platform for easier reference. You can access a list of pre-configured shortcuts for tasks like navigating between sections, formatting text, and editing templates, helping streamline the documentation process so you can stay focused on patient care.

Question 63

When will Heidi Calls be available?

Accepted Answer

Heidi Calls is currently in development, with availability expected soon. Our team is committed to achieving seamless integration with existing systems, while upholding the highest healthcare standards for security and compliance. Join the waitlist now, and we’ll let you know as soon as it’s ready to roll out.

Question 64

What’s the main difference between Transcribe and Dictate in Heidi?

Accepted Answer

The main difference is that Transcribe captures entire consultations as they happen with patients, automatically turning spoken conversations into text, while Dictate allows clinicians to manually dictate notes either before or after the consult, providing more control over the content. Dictate also supports voice commands for formatting and offers custom shortcuts to streamline documentation.

Frequently asked questions

Is Heidi Australian Privacy Principles (APP) compliant?

Is Heidi Australian Privacy Principles (APP) compliant?

How can I make sure that Heidi really delivers measurable results?

How can I make sure that Heidi really delivers measurable results?

When can we expect to see a return on investment with Heidi?

When can we expect to see a return on investment with Heidi?

What is the return on investment of using Heidi vs other scribes?

What is the return on investment of using Heidi vs other scribes?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How is Heidi implemented in large health systems and hospital trusts?

How is Heidi implemented in large health systems and hospital trusts?

What measurable time savings can healthcare organizations expect from Heidi?

What measurable time savings can healthcare organizations expect from Heidi?

How effective is Heidi at scaling across large clinical teams?

How effective is Heidi at scaling across large clinical teams?

Can Heidi be used in complex healthcare organizations?

Can Heidi be used in complex healthcare organizations?

Is there a limit to how many people I can refer?

Is there a limit to how many people I can refer?

How do I get paid?

How do I get paid?

Will I be rewarded for referring whole clinics, not just individuals?

Will I be rewarded for referring whole clinics, not just individuals?

Where can I find my referral link?

Where can I find my referral link?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best note taking app for therapists?

Why is Heidi the best note taking app for therapists?

How can I get started with Heidi as my AI scribe for medical trainees?

How can I get started with Heidi as my AI scribe for medical trainees?

What makes Heidi stand out from other AI scribes for solo practitioners?

What makes Heidi stand out from other AI scribes for solo practitioners?

How does Heidi work for solo clinicians?

How does Heidi work for solo clinicians?

How does Heidi work for clinics?

How does Heidi work for clinics?

How does Heidi support team onboarding and training?

How does Heidi support team onboarding and training?

How can our clinic get started with Heidi?

How can our clinic get started with Heidi?

How can my private practice get started with Heidi?

How can my private practice get started with Heidi?

Can I integrate Heidi with our current EHR or practice management system?

Can I integrate Heidi with our current EHR or practice management system?

Can I connect Heidi with my existing software technology?

Can I connect Heidi with my existing software technology?

Can Heidi help us reduce costs and overtime?

Can Heidi help us reduce costs and overtime?

Can Heidi adapt to my personal voice and clinical style?

Can Heidi adapt to my personal voice and clinical style?

Can I dictate additional information into Heidi Context?

Can I dictate additional information into Heidi Context?

How many languages can Heidi Transcribe and Dictate detect?

How many languages can Heidi Transcribe and Dictate detect?

Why is there a free version of Heidi forever?

Why is there a free version of Heidi forever?

Is an AI scribe safe to use for medical trainees?

Is an AI scribe safe to use for medical trainees?

Is an AI healthcare administrator scribe safe to use?

Is an AI healthcare administrator scribe safe to use?

How accurate is Heidi’s AI when documenting healthcare administration tasks?

How accurate is Heidi’s AI when documenting healthcare administration tasks?

What is an AI scribe for medical executives?

What is an AI scribe for medical executives?

Is an AI medical executive scribe safe to use?

Is an AI medical executive scribe safe to use?

How does Heidi work as an AI scribe for medical executives?

How does Heidi work as an AI scribe for medical executives?

Why is Heidi the best AI medical executive scribe?

Why is Heidi the best AI medical executive scribe?

How accurate is Heidi AI for medical executive documentation?

How accurate is Heidi AI for medical executive documentation?

Is it easy to use Heidi as my AI medical executive scribe?

Is it easy to use Heidi as my AI medical executive scribe?

What is the future of AI scribing in healthcare management?

What is the future of AI scribing in healthcare management?

How can I get started with Heidi as my AI scribe for medical executives?