Question 1

Can Heidi be used in complex healthcare organizations?

Accepted Answer

Yes. Heidi is already deployed across 200+ specialties, from primary care and psychiatry to emergency medicine and dentistry. This breadth ensures Heidi adapts to unique preferences, clinical workflows, and the unique needs of every department. For example, Heidi is used in a federally qualified healthcare center (FQHC) like Hawse Health, and they provide a wide range of primary and specialized care services, including dental and behavioral health. On Heidi’s personalization, they shared, “Each provider has their own way to see SOAP notes… Heidi gets them to sound the way they sound." With Heidi, health systems can rely on one AI documentation solution across multidisciplinary teams, delivering a unified experience instead of fragmented tools.

Question 2

How effective is Heidi at scaling across large clinical teams?

Accepted Answer

Heidi reaches 60-80% adoption within the first month, far exceeding just 20-40% average seen with other AI scribes. Australia’s leading emergency telemedicine service provider, My Emergency Doctor, demonstrated this by achieving 77% adoption within just 3 weeks. This rapid uptake reflects Heidi’s design that fits directly into existing workflows without requiring major behavior change. High adoption rates mean value can be realized quickly and consistently across the organization. Hospitals no longer struggle with low engagement and instead see real and sustained usage, which is essential when deploying technology at scale.

Question 3

What measurable time savings can healthcare organizations expect from Heidi?

Accepted Answer

Healthcare providers using Heidi save an average of 6 minutes per patient encounter. Across a single day, this time saving adds up to significant hours recovered for each provider. For example, New Zealand’s largest privately owned healthcare group, Tamaki Health, saved 100+ hours on documentation within the first two weeks and achieved 91% activation rate within the first month. In a large health system, the effect compounds to hundreds, if not thousands, of clinical hours. For instance, Priority Physicians is a leading US-based concierge medical group. With Heidi, they reduced charting time by 70% and recouped $16,000 in clinical time. By cutting down on administrative burdens, Heidi helps reduce burnout and allows them to spend more time focusing on quality of care.

Question 4

How is Heidi implemented in large health systems and hospital trusts?

Accepted Answer

Heidi’s implementation process is designed to be structured yet flexible. Centralized administration allows health leaders to manage user roles, billing, and data retention policies from one place. The Enterprise platform also integrates with existing authentication technology, EHR systems, and organizational governance structures. A good example is how Heidi implemented the UK’s largest clinical rollout of ambient AI with Modality Partnership, the NHS’s largest general practice super-partnership, with more than 360 GPs across 53 sites. As a result, 4 in 5 GPs said that Heidi saved them time and enabled them to build better rapport with patients. Every implementation is tailored to the specific needs of the organization, such as aligning departments and standardizing quality, while minimizing disruption and empowering teams to gain confidence easily.

Question 5

How can we measure the benefits of adopting Heidi in our healthcare organization?

Accepted Answer

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

Ask AI about Heidi:

Adapts to every provider, adopted by every department

The future of healthcare isn't about replacing doctors. It's about removing barriers that limit access to quality care.

Stop losing providers to burnout

Turn documentation time into patient time

One platform that grows with every department

Real adoption drives real transformation

Ask AI about Heidi:

Adapts to every provider, adopted by every department

Real adoption drives real transformation

The future of healthcare isn't about replacing doctors. It's about removing barriers that limit access to quality care.

Stop losing providers to burnout

Turn documentation time into patient time

One platform that grows with every department

Built for the reality of complex care

Globally certified

Instant answers

Works on any device

Local data processing

110+ languages

Seamless authentication

Centralised administration

Enterprise integrations

FAQs about Heidi for Enterprise

Can Heidi be used in complex healthcare organizations?

Built for the reality of complex care

Globally certified

Instant answers

Works on any device

Local data processing

110+ languages

Seamless authentication

Centralised administration

Enterprise integrations

FAQs about Heidi for Enterprise

Can Heidi be used in complex healthcare organizations?

How effective is Heidi at scaling across large clinical teams?

What measurable time savings can healthcare organizations expect from Heidi?

How is Heidi implemented in large health systems and hospital trusts?

How can we measure the benefits of adopting Heidi in our healthcare organization?