Modality Partnership teams up with AI medical scribe Heidi Health in largest clinical rollout of ambient AI‍

January 16, 2025•6 min read

Modality Partnership with AI medical scribe Heidi Health

‍Modality Partnership, the NHS’s largest GP super-partnership, with more than 360 GPs across 53 sites, has partnered with Heidi Health to implement the UK’s largest clinical rollout of ambient AI. Starting now, Heidi’s AI medical scribe, which reduces the administrative burden for clinicians by automating administrative tasks, will be integrated across Modality – benefiting almost half a million registered patients nationwide.

The partnership comes at a critical time, with the NHS facing unprecedented workforce shortages. A recent survey by the Royal College of GPs has found that 42% of UK GPs are unlikely to be working in general practice in 5 years’ time, with over half (51%) citing stress as their primary reason for leaving the profession. Workforce pressures are being exacerbated by the significant amount of time clinicians spend on admin, limiting their ability to interact with patients while escalating the risk of burnout.

Heidi Health’s AI medical scribe transcribes and processes conversations between clinicians and patients to produce clinical notes and any follow-up materials required, such as referral letters, care plans, or assessments. Streamlining time-intensive administrative tasks will vastly reduce the administrative burden and cognitive load on GPs, allowing them to work more efficiently, improve work-life balance, reduce the risk of burnout, and focus more on patient care. In the earlier pilot rollout with Modality, 4 in 5 GPs using the tool said it saved them time, with the same number reporting that the tool enabled them to build a better rapport with patients.

Founded in 2019, Heidi Health is trusted by clinicians in over 50 countries. The company, led by a team of active and former medical professionals, has raised a total of $15 million AUD in funding, including a recent $10 million Series A round led by Blackbird Ventures.

This partnership complements Modality’s ongoing digital transformation initiatives which fully aligns with the “Analogue to Digital” shifts the Department of Health and Social Care and NHS England are moving towards, reinforcing its position as a leader in modernising NHS primary care.

Vincent Sai, Group CEO and Partner at Modality Partnership, said:

“Our partnership with Heidi Health is a major step forward in our mission to modernise primary care. We've seen firsthand how administrative tasks contribute to GP burnout, impacting both clinician well-being and patient care. Heidi’s innovative AI scribe will free up valuable time for our GPs, enabling them to focus on delivering the highest standard of care to our patients.”

Dr. Hannah Allen, UK Chief Medical Officer of Heidi Health and practicing GP, commented:

“Excessive administration is getting in the way of what GPs do best – patient care. Heidi’s technology optimises the potential of AI to support productivity and alleviate NHS workforce pressures by streamlining the administrative tasks that consume clinicians’ valuable time. Our partnership with Modality will help GPs nationwide to reduce their cognitive load and prioritise patient engagement, improving both GP well-being and the quality of care for thousands of patients."

Notes to editors

About Heidi Health

Heidi Health’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Used by tens of thousands of clinicians across 50 countries, Heidi Health's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials - from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care - reducing the risk of burnout.

Heidi Health recently ran a successful trial with Jean Bishop Integrated Care Centre, part of City Health Care Partnership CIC, which integrated Heidi to support a multidisciplinary team that included GPs, physiotherapists and pharmacists. As a direct result of the rollout, the care center has reported increased patient capacity, enhanced staff training opportunities, improved documentation quality, and better staff wellbeing.

Heidi Health adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. Founded in 2019 by a team of active and former medical professionals, the company has raised $15 million AUD in funding, including a recent $10 million Series A round led by Blackbird Ventures. https://www.heidihealth.com/uk

About Modality Partnership

‍Modality Partnership is a leading healthcare organisation transforming primary and community care across the UK. Reaching over 11 million people through a growing portfolio of services, Modality champions out-of-hospital care for diverse communities.

Driven by innovation, Modality integrates digital tools, automation, and AI to improve health outcomes, enhance efficiency, and reduce costs. Recognised for advancing health equity, Modality develops scalable, sustainable models in population health management, with particular expertise in women’s health, lifestyle care, and education.

With a commitment to sustainable healthcare solutions, Modality is a trusted partner both nationally and internationally.

For more information, visit www.modalitypartnership.nhs.uk.

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