Question 1

How does Agents usage work?

Accepted Answer

Each seat comes with an included usage allocation for running an Agent or automating work through a Routine. Scribing and asking clinical evidence queries never consumes this usage allocation. Every paid seat comes with a monthly allowance, and Free comes with a smaller weekly one.

Question 2

What is the difference between a Standard and a Max seat?

Accepted Answer

A Max seat includes five times the usage of a Standard seat, and everything else about the plan is identical. Max suits clinicians who lean on Agents each day. On Practice you can mix Standard and Max seats across your team on one invoice.

Question 3

What happens when I run out of usage?

Accepted Answer

Heidi lets you know as you get close. On a Standard seat, the usage-based features pause until your allowance resets at the start of the next month, or until you move to a Max seat. Your notes keep working as normal. We never charge overages, so there are no surprises on your invoice.

Question 4

How does Heidi handle patient data when an Agent runs?

Accepted Answer

The same way it handles your notes. Agents run under the same privacy policy, data retention settings and regional hosting as the rest of Heidi, and your team's admin controls apply to them. Heidi does not train models on your patient data.

Question 5

Is Evidence included in my plan?

Accepted Answer

Yes, on every plan. Evidence answers are unlimited on Clinician and Practice plans, within our fair use policy. This means that features like citations, CPD tracking and live suggestions in the visit are included in the seat. Every paid plan also includes full-text journal access.

Question 6

Do assistants and admin staff need a seat?

Accepted Answer

On Practice, assistant users are free. Their use of credit-based features like Dictate or Routines draws from your team's shared credit pool.

Question 7

When should I upgrade to the Practice plan?

Accepted Answer

When more than one clinician in your practice uses Heidi and you want shared templates, team controls and one invoice. Practice also lets you mix Standard and Max seats, so the clinician who runs Routines all day and the one who only needs notes are each on the right seat.

Question 8

We are a hospital or large organization. Which plan is for us?

Accepted Answer

Enterprise. You work with our team to scope single sign-on, service commitments, custom hosting, managed releases and dedicated customer success, with a credit pool sized for your organization and billing that fits how you buy. Talk to us and we will build the right setup.

Question 9

Why is there a free version of Heidi forever?

Accepted Answer

Heidi offers a free plan to ensure accessibility for healthcare professionals. It gives clinicians time to experience the value of Heidi in real workflows, and helps us learn from feedback so we can keep improving. Ultimately, the free plan supports broader access to time-saving tools, while giving clinicians a clear path to upgrade when they need more advanced features. Free includes unlimited scribing and a trial of Agents, Routines and Dictate, so you can see what Heidi does before you pay for anything.

Question 10

Can I cancel my Heidi subscription at any time?

Accepted Answer

Yes. If you cancel, you keep access to your plan until the end of the current billing cycle, and on an annual plan you will not be charged for the following year. For help with a cancellation, contact our support team.

Question 11

Is Heidi worth it?

Accepted Answer

If you’re looking to save time on documentation and streamline your clinical workflows, Heidi could be a great investment. Customers around the world report increased satisfaction, reduced stress, and better work-life balance after adopting Heidi. We're a team of clinicians genuinely trying to change clinicians' lives. With a strong commitment to data security and patient safety, Heidi helps ensure you can stay aligned with industry standards. Currently supporting over 1.5 million consultations every week, Heidi quietly works in the background so you can focus more on patients and less on paperwork. Whether you're part of a solo practice or a large healthcare system, Heidi is here to free up your time, have more billable hours, and supercharge your patient care.

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