Your privacy matters.
Heidi keeps it safe

Your privacy and security are as vital as your health. Heidi works tirelessly to ensure your information remains confidential and secure. Explore more about our commitment below.

Patient privacy and security using the Heidi App

Frequently Asked Questions

We're here to help answer all your questions!

How do I know my information is safe?

Rest easy! Your information is secure and encrypted using top industry standards, whether it's in transit or at rest. We use strong encryption methods to make sure your data is always confidential and intact.

What data do you store and for how long?

We only collect the data we need to provide you with our services. We store it for as long as the law requires. For more details on how we handle, store, and protect your data, check out our Privacy Policy here.

Do you send my information overseas?

We store all personal information for our users on servers located within Australia, complying fully with relevant local legislation. For users based in the UK, all personal data is stored exclusively on our servers in the United Kingdom

Is my data used to train AI?

We may use de-identified patient data to train AI models, but only after we've carefully removed any personal information and applied strong privacy safeguards. You can learn more about how de-identified data is used in our Privacy Policy here.

Does Heidi build its own AI models?

We're on it! We aim to provide the best solutions for our customers and as such we use a combination of our in-house AI models and other proprietary software based on what your use case is.

Is my information shared with third parties?

Protecting your data is our priority. Occasionally, we might share data with third parties to enhance our product and healthcare services but rest assured that we never share your data with anyone lightly and never engage in selling your data to anyone. Whenever these third-party services are utilized, we ensure that data processing agreements are entered into. These agreements are crucial as they enforce compliance with data protection standards and legal requirements, safeguarding your personal information from unauthorized use or disclosure. This contractual measure helps maintain the integrity and confidentiality of your data while enabling us to provide enhanced functionality through external services