Heidi Team
"The mental burden is just gone. I feel more relaxed with my private patients because I don’t have to think about the documentation." – Aman Khanna, ENT Surgeon
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Aman Khanna is an ENT (Ear, Nose, and Throat) surgeon working in both the NHS and private practice. Having worked in a large trust, Aman has experienced firsthand the challenges of traditional dictation and documentation processes. He first encountered Heidi through a recommendation from a colleague and began using it across both his NHS and private work.
Before using Heidi, Aman faced several inefficiencies with his documentation process.
In his NHS role, Aman relied on manual dictation and typing for documentation. The process was slow, time-consuming and required notes and letters to be closely audited for accuracy.
"Before Heidi, we were just typing notes and dictating letters. It’s what I’ve done in the NHS for years, but it’s time-consuming."
Often letters took weeks to write up, meaning that details may be lost and it was hard for Aman to keep track of all the patients he saw.
“When I got my dictated letters back, sometimes they were back within a few days, but sometimes they were six weeks later. It’s hard to remember the patient, so I didn't know if what I was reading was accurate or not.”
Aman began using Heidi after being introduced to it by a colleague, and he quickly realised its potential to improve his workflow. He started with the free version and eventually transitioned to a paid plan.
"I haven't seen any of the other platforms do template generation as well. You can just search for what template you want and it’ll build it. It then allows me to save the template. I can modify it. It's in simple language. I can understand it. I can deconstruct it."
Aman’s favourite features:
"Yesterday, I saw four patients back to back, and Heidi listened in the background. I didn’t have to check the documentation in-depth after the consultation. I just reviewed it briefly and then moved on to the next patient. Afterward, I could generate the letters quickly."
Aman’s experience with Heidi has had a significant impact on his time management, job satisfaction, and overall efficiency.
Aman estimates that Heidi saves him 7-8 minutes per patient in his private practice. This time saving adds up to a more efficient day, where he can focus on seeing more patients and providing better care.
"In a half-hour consultation, I’d spend 23 minutes speaking to the patient and 7 minutes dictating notes before Heidi. With Heidi, I can do the whole 30-minute consultation, and the paperwork is already done."
With Heidi handling the transcription and letter generation, Aman feels less mental strain, allowing him to stay focused on patient care instead of constantly worrying about documentation accuracy.
"The mental burden is just gone. I feel more relaxed with my private patients because I don’t have to think about the documentation."
Aman is hopeful that Heidi will continue to evolve, particularly in its ability to generate templates based on the nuances of each practice. He is already discussing the potential for Heidi to be adopted in his NHS trust and other clinical settings. He continues to advocate for Heidi in private practice, where its efficiency is already having a measurable impact on his work.
"Ambient AI — it's the future really. It is happening whether anyone likes it or not."
Dr Aman Khanna
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