What is the significance of Heidi being ISO 42001-certified?

ISO 42001 is the international standard for AI management systems. Heidi’s certification means our AI systems are governed by a formal AI Management System covering ethical oversight, risk management, and data governance and accountability for the full AI lifecycle. Heidi also holds ISO 27001 and SOC 2 Type II certifications and complies with HIPAA, NHS, GDPR, PIPEDA, and the Australian Privacy Principles, among others.

What are examples of Heidi’s impact on clinical outcomes?

Real-world evaluations show what changes when documentation stops following you home. In the UK, clinicians reported 86% less time documenting, and patient satisfaction was held at 90% after using Heidi. Across Australia, Heidi’s impact on documentation is rated at 97% accuracy by clinicians and, after hours of work, drops to 87%, returning their time to focus on delivering human-centered care.

What is Heidi’s overall return on investment (ROI)?

Clinicians using Heidi save an average of 7.4 hours per week on documentation, creating a measurable ROI through reduced admin burden, improved capacity, and lower physician burnout. At MaineGeneral Hospital, 98% of the first clinician cohort adopted Heidi, with staff saving an average of 2 hours daily while reducing cognitive load and improving note quality.

What can customers expect from Heidi in the future?

Heidi is continuing to expand its AI Care Partner capabilities across more specialties, care settings, and clinical workflows. While the core mission remains constant, Heidi’s capabilities will continue expanding across documentation, clinical evidence, patient communication, and workflow coordination. Future development will focus on connected care workflows, stronger interoperability with existing systems, and tools that support clinicians across the full term cycle of care. Heidi will also keep raising the bar in enterprise-grade security, compliance, and reliability to support adoption across practices and health systems globally.

Heidi Awards

Industry recognition from Newsweek, KLAS, Deloitte, and more:
Earned through real clinical impact

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Honored by the industry. Driven by our community.

A leader in healthcare AI innovation

Impact that earned the industry’s attention and clinicians’ trust

47.2M

hours saved since launch

129.3M

patient interactions supported

7.4 hours

given back to every clinician, every week.

Words from our leaders

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“It's a testament to every nurse, doctor, paramedic, surgeon, and other providers who chose Heidi to transform their day-to-day experience of delivering care. We're grateful for the trust of our providers and looking forward to the next stage of The Digital Health Hub Awards process.”

Dr. Thomas Kelly

Co-founder and CEO of Heidi at Digital Health Hub Awards

“We’ve continued building an exceptional team across engineering, clinical, compliance, regulatory, and operations, people who genuinely care about doing this properly. I’m proud of what we’ve delivered this year, but even more excited for what’s next.”

Yass Omar

Head of Legal and Regulatory Affairs at Heidi being the first ambient AI in the world to achieve ISO 42001 certification

“I’m so proud of the Heidi Health team for turning an idea into a movement. Whilst revenue growth is exciting, at Heidi, clinician trust is our ultimate currency. Every feature we build and every decision we make is grounded in earning and keeping that trust.”

Waleed Mussa

Co-founder and COO at Heidi being the Deloitte 2025 Tech Fast 50 Winner

“Proud moment for the Heidi team. Appreciate the work and people behind this recognition from Frost & Sullivan.”

Simon Kos

Chief Medical Officer at Frost and Sullivan's 2026 North American Technology Innovation Leadership Awards

Multi-awarded AI Care Partner in Healthcare

A look at the recognition we’ve been fortunate to receive along the way.

Newsweek AI Impact Awards 2026

Heidi Won the AI Health Care - Best Outcomes, Physician Satisfaction

Newsweek recognized Heidi in the AI Health Category for best outcomes and physician satisfaction. The award was judged by a panel of healthcare and AI experts across 48 categories in the 2026 program.

Becker's Great Leaders in Healthcare

Recognized as one of the leading companies in healthcare

Becker’s, a trusted voice in healthcare business news and leadership, has named Heidi one of the leading companies in healthcare. This recognition places Heidi among a select group of organizations shaping patient care innovation and operational excellence.

Best in KLAS 2026

Debuted as a New Vendor for KLAS

Heidi has officially entered the healthcare industry’s most respected vendor rankings with an impressive 93.1/100 overall score in the Ambient Speech category.

2026 North American Technology Innovation Leadership

Awarded for excellence in innovation, strategy execution, and clinician impact across the medical scribe industry.

Frost and Sullivan recognized Heidi with the 2026 North American Technology Innovation Leadership Award for AI medical scribing. The recognition highlights Heidi’s position as one of the leading AI medical scribes in the region, built on real clinician outcomes.

CHIME Foundation 2025

Named CHIME’s 2025 Foundation Partner of the Year at the CHIME25 Fall Forum

CHIME named Heidi its 2025 Foundation Partner of the Year at the CHIME25 Fall Forum in San Antonio. Despite only CHIME in 2025, Heidi stood out for putting the physician experience at the center of everything it builds.