What is SOC 2 Type 2 Certification?
SOC 2 Type 2 certification verifies that organizations implement effective security controls and ensure that these controls consistently operate in the long run by testing their real-world performance and reliability.
A Type 2 SOC 2 report expands on the Type 1 assessment by evaluating the effectiveness of operating controls. Done over an audit period that typically spans six months to a year, the audit measures controls against the criteria of the AICPA Trust Services, including:
- Security
- Availability
- Processing Integrity
- Privacy
- Confidentiality
What does it mean that Heidi is SOC 2 Type 2-certified?
For our enterprise clients in healthcare, Heidi's SOC 2 Type 2 certification is proof that we internally safeguard and control information privacy and security. These safeguards are not just documented; they are actually embedded into our daily operations.
Heidi abides by healthcare-specific laws
Heidi’s SOC 2 Type 2 certification complements, not replaces, healthcare regulations that are standard across industries. This means Heidi does not contradict, but aligns with HIPAA, GDPR, PHIPA, APP, NZ IPPs, NHS Digital, and more.
Heidi processes data with reliability
Heidi's SOC 2 Type 2 certification is a testament to its reliability in handling sensitive healthcare data. As an AI tool, this certification demonstrates that Heidi employs proper channels for the secure transfer of information through robust audit trails and data encryption.
Heidi continuously protects hospitals and clinics
For large care systems, SOC 2 Type 2 certification is a prerequisite for healthcare AI tools such as Heidi, because it manages critical functions like documentation and billing. Heidi's secure infrastructure prevents breaches within distributed, cloud-based environments, and this guarantees uninterrupted workflow for care teams.
In one of Maine’s largest health systems, the implementation of Heidi as their AI care partner produced a positive impact on the way they deliver care.
- 100% of surveyed users reported no significant errors in documentation
- 75% believed that using Heidi helped them focus on direct patient care instead of paperwork
- 98% of the first cohort adopted Heidi’s AI medical scribe for their workflow
- 82% agreed that Heidi reduced the mental effort associated with documentation
- 96% of users stated they wanted to continue using Heidi after the trial
- 89% of surveyed medical staff would recommend Heidi to colleagues
How does Heidi maintain SOC 2 Type 2 certification?
Heidi undergoes an annual review by auditors who ensure its internal controls are consistently updated. This process spans the entire evaluation period and involves the review of evidence, logs, and performance records. This rigorous process helps guarantee that Heidi's data access protocols adhere to equivalent high-security requirements.
1. Continuous Monitoring of Controls
Given the potential safety implications for patients during service downtime, healthcare organizations require stringent availability controls. Therefore, these organizations must continuously monitor and track all security controls throughout the year.
This includes essential measures such as regular access reviews, mandatory MFA enforcement, timely vulnerability patching, and comprehensive network monitoring.
2. Readiness Checks and Internal Audits
Internal reviews must be conducted as they ensure that processes haven’t drifted. This is important, especially when systems update or change. In annual audits, this reduces the number of exceptions.
3. Incident Response and Remediation
Heidi documents and resolves incidents or deviations with clear corrective action during audit periods. Testing response plans is required to maintain assurance
Maintaining SOC 2 Type 2 attestation ensures trust in cloud-based healthcare tools, and at the same time, enables providers to adopt AI-forward platforms that do not compromise patient privacy.
Strengthen Data Protection in Healthcare with SOC 2 Type 2-Certified Heidi
To reinforce the protection of health data, health-tech vendors like Heidi align SOC 2 controls with international regulatory frameworks like GDPR in the EU, HIPAA in the US, NZ’s IPPs, the Australian Privacy Principles, PIPEDA in Canada, and beyond.
Supporting over 110 languages all over the world, Heidi’s AI powers over 2 million consultations each week and has successfully returned more than 18 million clinical hours to frontline clinicians in just 18 months.
Reclaim patient care time. Join the shift with Heidi.
