Heidi AI is a HIPAA-Compliant Note Taking App

Watch: Heidi’s Proactive Steps to Prevent Breaches

What does Heidi’s HIPAA compliance entail?

Compliance means building controls that do not break the delivery of care. Heidi being compliant with HIPAA means that the ways it creates, receives, maintains, and transmits PHI adhere to the rules around privacy, breach notification, and HITECH provisions.

Here’s a quick rundown of what HIPAA compliance means for Heidi:

Fully Supported BAAs

When Heidi receives or processes PHI on behalf of a covered entity, Heidi acts as a Business Associate and executes Business Associate Agreements (BAAs). Heidi maintains signed BAAs with customers and counterparties as needed.⁠

PHI is Broadly Protected

Technical, administrative, and physical guidelines place boundaries that protect electronic PHI (ePHI). Large hospital systems implement controls to depths that show a comprehensive process of risk management.

Ensured Data Sovereignty

HIPAA expectations for privacy and security apply regardless of transport, including API-based data flows. Heidi implements strong guardrails for the exchange of data between the API and the platform. For instance, it ensures: in-transit and at-rest encryption, region-appropriate residency, secure hosting, and audit logging.

Heidi, a HIPAA-compliant AI care partner for care organization Airrosti, shows how clinical workflows can be deeply reshaped when the well-being of care providers is prioritized. Below is a snapshot of the measurable impact Heidi has achieved across the organization.

• 87% adoption across Airrosti care providers
• 272,660 HIPAA-compliant notes produced
• 6.68 million minutes transcribed
• 15,372 administrative hours saved
• 95% notes didn’t require editing

How does Heidi maintain HIPAA-compliant care workflows?

Given the fast-paced nature of clinical workflows, various specialties and roles routinely access PHI across multiple systems, often under time pressure. Heidi ensures compliant care workflows by implementing data-sharing practices that are legally constrained yet clinically necessary.

Let’s take a look at three more ways Heidi keeps care HIPAA-compliant.

Sustained HIPAA Enforcement

HIPAA compliance at Heidi is an ongoing operational practice. We conduct periodic risk analyses to identify where PHI/ePHI is created, received, maintained, or transmitted; review authorized access; and evaluate reasonably anticipated threats and vulnerabilities.

We manage risk through documented controls and activities, including least‑privilege access with periodic reviews, encryption in transit and at rest where appropriate, security monitoring, workforce training, and vendor oversight. We maintain an incident response plan and, if a breach of unsecured PHI were ever confirmed, we would follow HIPAA breach notification requirements. Remediation actions are tracked to completion and retained for audit.

Security Beyond Clinical Documentation

Heidi maintains enterprise security certifications and evidence for security reviews and audits. This includes SOC 2 Type 2 and ISO 27001, with supporting policies and test reports available.

Enhanced Care Delivery

To foster patient-centered care, Heidi operates in a HIPAA-compliant environment for its customers' clinical workflows. Heidi’s AI documentation and integrations are designed to work with clients’ EHR and telehealth setups seamlessly.