Question 1

Is Heidi Australian Privacy Principles (APP) compliant?

Accepted Answer

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

Question 2

What’s the best pocket alternative that works well in rural health settings?

Accepted Answer

Heidi Remote stands out as the best Pocket alternative because it supports offline transcription and later sync which are ideal for low-connectivity or far-flung environments. This enables clinicians to structure documentation without relying on continuous internet access.

In addition, Heidi includes features like Evidence which surfaces relevant clinical context and Dictate which turns speech into text in any application on your desktop, all within a single system designed to maintain consistency and accuracy in rural health settings.

Question 3

How is Pocket AI used in clinical practice?

Accepted Answer

In clinical settings, Pocket AI is typically used as a passive audio tool to document consultations for later transcription and review. Since it doesn’t have direct integration, moving anything into the record requires additional manual steps. That workflow supports recall and it does not produce notes you can file.

Question 4

What are the best Pocket AI alternatives for clinicians?

Accepted Answer

Heidi Remote is the best Pocket AI alternative for clinicians as it goes beyond passive transcription. While Pocket can take everyday speech, Remote can transcribe clinical language so drug names, abbreviations and diseases appear correctly into the note. Heidi Scribe covers 200+ specialties, making transcription the easy part. The difference is what you get afterwards.

Question 5

Can Pocket AI transcribe phone calls for patients?

Accepted Answer

Yes. Pocket AI can transcribe patient calls if the device or app is in the audio path. For example, the device should be attached to the phone used or route the call audio through the companion application. ts call transcription is consent-based, and recording consent laws vary by jurisdiction, so check your local requirements before using it with patients.

While consent is an important part of it, you need to consider what happens to the recording afterwards: where it's stored, who can access it, how long it's kept. Heidi is built to secure clinical data from the ground up, as it holds SOC 2 Type II, ISO 27001, ISO 42001 and Cyber Essentials Plus certifications. It aligns with HIPAA and GDPR and encrypts data in transit and at rest.

Question 6

Does Pocket AI actually work?

Accepted Answer

Yes, only for what it’s built for: generic transcription. Pocket AI works for conversations and summaries that do not require medical depth. However, performance is tied to post-processing workflows rather than real-time clinical documentation, which limits its effectiveness in fast-paced care settings.

Question 7

Can I use Dictate with Scribe for my psychiatry practice?

Accepted Answer

Definitely! Scribe and Dictate together are designed to make your psychiatry practice more manageable when it comes to documentation. Scribe transcribes the visit while Dictate turns your instructions, mental notes or MSE into written text on any field. Use it for EHR fields and other paperwork like referrals. In several ways, Heidi supports better care continuity as it helps reflect a clearer patient narrative through comprehensive documentation.

Question 8

Is it possible to dictate in one language and document in another with Dictate?

Accepted Answer

Yes, it’s possible and useful during visits with patients who are less fluent in English. Adjust your settings: set your input language to what you speak during the visit and output to the language of your documentation, or leave it on “match input language.”

Question 9

Does Dictate support longer notes?

Accepted Answer

Yes, Dictate supports longer documents like assessments and review summaries with its hands-free feature. Dictate stops automatically at 10 minutes, but it provides a warning ahead during the 9-minute mark so you don’t lose anything once the key is released.

Double-press your hotkey shortcut to trigger hands-free mode and keep dictating until the tenth minute; repeat until you’re done.

Question 10

How many languages does Heidi Dictate support?

Accepted Answer

Dictate supports 90 languages, already built into Heidi which covers 110. When treating non-English-speaking patients, therapy dictation simplifies communication. Patients can speak in the language they feel most comfortable using and that allows critical details regarding psychological symptoms and trauma history to be shared more naturally.

Question 11

Is Dictate easy to use?

Accepted Answer

Yes, using Dictate is fairly simple. Press, hold, dictate. Straightforward and natural, nothing new to adjust to your daily routine. Remain fully engaged with your patient in the session without disruptions caused by time usually spent on tool setup.

Question 12

Do I need an internet connection to use Heidi Dictate?

Accepted Answer

Yes. Heidi Dictate requires internet connectivity and does not currently support offline use.

Question 13

Does Dictate work on both Mac and Windows?

Accepted Answer

Yes. Download and sign in to the Heidi desktop app, then allow microphone and accessibility when the prompt pops up. Choose your preferred shortcut, then place the cursor in any editable field and start dictating.

Question 14

Can Dictate handle a noisy clinic?

Accepted Answer

Yes. Dictate is built for the clinical workflows of veterinarians who talk about assessments and findings over barking noises or other external commotion. It focuses on your voice and produces clean audio even when the environment isn’t quiet.

Question 15

Can I dictate hands-free during a sick-pet exam?

Accepted Answer

Yes. All you need to do is double-press your shortcut and dictation stays on until you press it again. This feature keeps both hands unoccupied while you’re conducting the examination or keeping the pet still.

Question 16

Is my clinic’s data secure when I use Heidi Dictate?

Accepted Answer

Yes. Dictate is built in Heidi which meets the security certifications and compliance standards healthcare requires., That includes a no audio retention policy and adherence to HIPAA, GDPR, Australia’s Privacy Act, POPIA and more.

Question 17

What happens if my cursor isn’t inserted into a Veradigm field when I dictate?

Accepted Answer

Your dictation stays available. If a field blocks direct insertion, Dictate still captures what you say and a "Copy to clipboard" prompt appears, so you can click it and paste into Veradigm. It's worth staying on the latest version of the Heidi Desktop App, which includes our most recent insertion improvements.

Question 18

Is Heidi Dictate free to try?

Accepted Answer

Yes, Heidi Dictate is free to try. Download the desktop app on Windows or Mac and start dictating into your EHR at no cost, so you can see how it fits your day before committing to anything. It's open to any clinician who wants to test it.

Question 19

Can I use Heidi Dictate and Heidi Scribe together in Veradigm?

Accepted Answer

Absolutely! Dictate types what you say into any field, while Scribe drafts full clinical notes from the appointment. Clinicians use Dictate as part of the broader Scribe workflow.

Question 20

What happens to my audio when I dictate into Veradigm?

Accepted Answer

Heidi receives your audio only for as long as you need to turn it into text. It never retains audio recording after that. Your dictate history and verbal snippets appear when you open Dictate in Heidi, and you can delete them any time.

Question 21

Do I need to install anything in Veradigm to start dictating?

Accepted Answer

No. There’s nothing to configure or set up if you work on Veradigm. Install Heidi on your desktop, grant accessibility then dictate into any editable field in and outside Veradigm. Less typing, more time for care.

Question 22

What makes Heidi stand out for medical dictation?

Accepted Answer

Heidi stands out through several key differentiators. It is built for the way clinicians document and everything in between: patient visits, notes, letters, forms and emails.

Heidi Dictate connects with the tools you already use. It doesn’t add anything extra to your admin; it reallocates the time you would’ve spent filling out forms and other headache-inducing paperwork.

Question 23

What is the future of medical dictation services?

Accepted Answer

The future of medical dictation services moves toward AI-powered and voice-activated workflows, which expand to multilingual support. Clinical dictation has evolved into more integration-ready clinical workflows combining dictation with automated coding and EHRs.

Heidi Dictate best exemplifies what the future of medical dictation looks like. With one shortcut, dictate into a variety of text fields, wherever you need. No need to type every clinical detail manually so you get by your rounds with a clearer head.

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation

Frequently asked questions

Real adoption drives real transformation

Heidi Desktop goes where the browser can’t.

Is Heidi Australian Privacy Principles (APP) compliant?

What’s the best pocket alternative that works well in rural health settings?

How is Pocket AI used in clinical practice?

What are the best Pocket AI alternatives for clinicians?

Can Pocket AI recorder automatically generate clinical notes?

Can Pocket AI transcribe phone calls for patients?

Does Pocket AI actually work?

Can I use Dictate with Scribe for my psychiatry practice?

Is it possible to dictate in one language and document in another with Dictate?

Does Dictate support longer notes?

How many languages does Heidi Dictate support?

Is Dictate easy to use?

Is Heidi Australian Privacy Principles (APP) compliant?

What’s the best pocket alternative that works well in rural health settings?

How is Pocket AI used in clinical practice?

What are the best Pocket AI alternatives for clinicians?

Can Pocket AI recorder automatically generate clinical notes?

Can Pocket AI transcribe phone calls for patients?

Does Pocket AI actually work?

Can I use Dictate with Scribe for my psychiatry practice?

Is it possible to dictate in one language and document in another with Dictate?

Does Dictate support longer notes?

How many languages does Heidi Dictate support?

Is Dictate easy to use?

Frequently asked questions

Real adoption drives real transformation