Is Heidi Australian Privacy Principles (APP) compliant?

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

How can I make sure that Heidi really delivers measurable results?

Heidi offers an interactive ROI calculator that helps model your organization’s precise savings and benefits. By entering details such as provider count and visit volume, the calculator projects total hours saved per provider per week, estimated cost savings annually, additional patient visits per year, and equivalent full-time provider capacity regained. To further evaluate potential outcomes in your setting, you can also monitor note quality, billing accuracy, burnout indicators, and clinician satisfaction. By combining real-world usage metrics with ROI modeling, you can provide a clear, evidence-based validation of Heidi’s impact, making it easy to communicate results clearly with stakeholders.

When can we expect to see a return on investment with Heidi?

Most healthcare organizations can expect to see a positive ROI within 3 to 6 months of implementing Heidi. The timeline usually depends on various factors such as size, subscription plan, clinician engagement, and improved patient throughput enabled by the saved documentation time, among others. Studies show that within 14-16 weeks, clinics have reported 50-70% reductions in charting time and significant financial recoupment through reclaimed clinical hours. These gains come from faster note completion, better clinical workflows, and increased capacity for additional patient sessions, all benefiting operational efficiency and overall well-being.

What is the return on investment of using Heidi vs other scribes?

Heidi delivers a high return on investment (ROI) compared to other AI or human scribes by significantly reducing clinical documentation time and improving workflow efficiency. Thanks to its proven 60–80% adoption in the first month (versus 20–40% for competitors), Heidi quickly embeds into clinical workflows and unlocks value fast. Generally, healthcare providers using Heidi routinely save 1 to 2 hours daily on documentation, translating into substantial reclaimed clinical time that can be redirected to patient care and increased revenue. For example, some healthcare providers report recovering around $10,000 to as much as $121,000 in productive clinical time within just 12-16 weeks, with ROI multiples ranging between 5x and 10x on setup costs. Undoubtedly, Heidi’s ROI consistently outpaces both manual scribing and lower-adoption software, making it a standout investment.

How can we measure the benefits of adopting Heidi in our healthcare organization?

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

How is Heidi implemented in large health systems and hospital trusts?

Heidi’s implementation process is designed to be structured yet flexible. Centralized administration allows health leaders to manage user roles, billing, and data retention policies from one place. The Enterprise platform also integrates with existing authentication technology, EHR systems, and organizational governance structures. A good example is how Heidi implemented the UK’s largest clinical rollout of ambient AI with Modality Partnership, the NHS’s largest general practice super-partnership, with more than 360 GPs across 53 sites. As a result, 4 in 5 GPs said that Heidi saved them time and enabled them to build better rapport with patients. Every implementation is tailored to the specific needs of the organization, such as aligning departments and standardizing quality, while minimizing disruption and empowering teams to gain confidence easily.

What measurable time savings can healthcare organizations expect from Heidi?

Healthcare providers using Heidi save an average of 6 minutes per patient encounter. Across a single day, this time saving adds up to significant hours recovered for each provider. For example, New Zealand’s largest privately owned healthcare group, Tamaki Health, saved 100+ hours on documentation within the first two weeks and achieved 91% activation rate within the first month. In a large health system, the effect compounds to hundreds, if not thousands, of clinical hours. For instance, Priority Physicians is a leading US-based concierge medical group. With Heidi, they reduced charting time by 70% and recouped $16,000 in clinical time. By cutting down on administrative burdens, Heidi helps reduce burnout and allows them to spend more time focusing on quality of care.

How effective is Heidi at scaling across large clinical teams?

Heidi reaches 60-80% adoption within the first month, far exceeding just 20-40% average seen with other AI scribes. Australia’s leading emergency telemedicine service provider, My Emergency Doctor, demonstrated this by achieving 77% adoption within just 3 weeks. This rapid uptake reflects Heidi’s design that fits directly into existing workflows without requiring major behavior change. High adoption rates mean value can be realized quickly and consistently across the organization. Hospitals no longer struggle with low engagement and instead see real and sustained usage, which is essential when deploying technology at scale.

Can Heidi be used in complex healthcare organizations?

Yes. Heidi is already deployed across 200+ specialties, from primary care and psychiatry to emergency medicine and dentistry. This breadth ensures Heidi adapts to unique preferences, clinical workflows, and the unique needs of every department. For example, Heidi is used in a federally qualified healthcare center (FQHC) like Hawse Health, and they provide a wide range of primary and specialized care services, including dental and behavioral health. On Heidi’s personalization, they shared, “Each provider has their own way to see SOAP notes… Heidi gets them to sound the way they sound." With Heidi, health systems can rely on one AI documentation solution across multidisciplinary teams, delivering a unified experience instead of fragmented tools.

Is there a limit to how many people I can refer?

No! You can refer an unlimited number of people. Remember, referral rewards are capped at a 6 months of each user's subscription.

You can decide between recieving PayPal cash. Once your first referee joins our Pro plan and pays the subscription fee, we will notify you and provide instructions to cash- out your reward through PayPal.

Will I be rewarded for referring whole clinics, not just individuals?

Yes! If you refer a clinician or clinic owner, you will be rewarded for each FTE who joins Heidi's Pro tier.

Where can I find my referral link?

You can find your referral link in your Heidi account by going into Settings > Account and clicking on the section called referral link. The first time you click it, you'll set up how you want to receive payments. The link will then be available in this section of settings for you to copy whenever you need it.

Why is Heidi the best AI scribe for psychiatry?

Heidi is the best AI scribe for psychiatry because it understands the nuances of specific mental health practices. Since mental health documentation styles can vary significantly, what makes Heidi AI stand out is its customizability. It can match the individual practitioner’s approach to documentation, ensuring consistency and accuracy in their notes. Heidi is also designed to integrate seamlessly into existing workflows, regardless of the setting (whether you’re in a private practice, part of a group practice, in a hospital, or providing telehealth services). With Heidi handling the bulk of administrative tasks, professionals can focus on patient interaction instead of staying late to finish paperwork. This time savings leads to decreased cognitive load and improved work-life balance.

Why is Heidi the best note taking app for therapists?

Heidi is the best note taking app for therapists because it captures therapy sessions with high contextual accuracy and formats notes to align with mental health standards. It also works consistently, intuitively, and with measurable impact. Behavioral health professionals across specialties trust Heidi to reduce administrative burden and elevate care. 2 hours saved per day 93% report reduced burnout 95% say patient care improved 92% feel happier in their practice Source: Heidi behavioral health user survey, January 2025

How can I get started with Heidi as my AI scribe for medical trainees?

Getting started with Heidi as your AI medical scribe couldn’t be easier for medical trainees. Simply sign up here to claim your Heidi Pro subscription, which is completely free for medical students, interns, residents, and registrars. You don’t need to input credit card details, but verification of your training status is required annually. Heidi’s AI medical scribe for medical trainees is very intuitive and requires minimal onboarding. However, we recommend checking out some of our how to videos and guides to fully understand how this powerful tool can support both your clinical practice and learning.

What makes Heidi stand out from other AI scribes for solo practitioners?

Heidi stands out from other AI scribes by going beyond transcriptions, handling your full clinical workflow from pre-visit prep (Context) to post-visit follow-ups (Calls). It adapts to over 200 specialties, supports 110+ languages, and complies with HIPAA, GDPR, and Australian Privacy Principles, among others. With 60% to 80% activation rates, which is double the industry average, clinicians actually use Heidi every day, not just in the first week.

How does Heidi work for solo clinicians?

Heidi acts as your always-on AI medical scribe, capturing consultations in real time and turning them into structured, specialty-specific notes, letters, and follow-up tasks. For solo practitioners, it eliminates after-hours documentation by completing notes before the patient leaves. Whether you are in-person, on telehealth, or working offline, Heidi keeps pace with your workflow so you can focus entirely on your patients, not your keyboard.

How does Heidi work for clinics?

Heidi captures patient encounters and structures dialogue into clinical notes, referral letters, after-visit summaries, and other documents that match your clinic’s standards. It works across all care settings, from primary care centers to multi-specialty clinics, ensuring every provider documents accurately and consistently. One conversation produces all the documents needed, reducing administrative workload across the whole team.

How does Heidi support team onboarding and training?

Heidi is designed for quick adoption. Your clinic can be set up in minutes, and each provider receives access to specialty-specific templates that can be customized to your workflows. Our customer success team works with you to build shared templates, set documentation standards, and train staff so everyone uses Heidi confidently. Clinics also have access to Heidi Guides, video tutorials, and ongoing support.

How can our clinic get started with Heidi?

To get your clinic started with Heidi, try the Practice plan (free for 14 days), set up your account, and enter credit card information. Note that you will not be billed if you cancel before the trial ends. Next, add the email addresses of clinicians you want to join, and each will receive an invitation to create their account. For centralized billing, you can set up a team structure before inviting staff. Once your account is created, simply start Heidi at the beginning of an appointment and stop it when you finish. Heidi can be accessed via a web browser, a desktop app, or a mobile app (iOS and Android). Sign up for free today.

How can my private practice get started with Heidi?

Your private practice can get started with Heidi within minutes, and there’s even a personal onboarding guide to help set you up for success. Simply sign up to create an account and start transcribing instantly. All users can access Heidi Pro (free for 14 days) with the ability to use Ask Heidi, edit specialty-specific templates, and more. Try Heidi for free today and easily upgrade to the right subscription plan for your private practice. See pricing.

Can I integrate Heidi with our current EHR or practice management system?

Yes, Heidi connects with Electronic Health Record (EHR) platforms such as Athenahealth, MedicalDirector, Best Practice, and many others, as well as any browser-based system through the Chrome Extension. Notes and documents can be exported in multiple formats or pushed directly into the correct sections of your EHR. If your software is not yet fully integrated, Heidi’s one-click copy and paste functionality means your team can still use it without disrupting daily operations.

Can I connect Heidi with my existing software technology?

Yes, Heidi integrates with leading Electronic Health Record (EHR) and practice management platforms, including Halaxy, Semble, Cliniko, MediRecords, etc. and other web-based systems via Chrome Extension. You can push notes directly into your existing record or export in multiple formats. Even without a direct integration, Heidi's one-click copy and paste workflow works seamlessly in any system.

Can Heidi help us reduce costs and overtime?

Yes, clinics using Heidi often eliminate transcription service fees and significantly cut the extra hours spent on documentation after clinics close. For example, a US-based specialty clinic recovered over $10,000 in clinical time just after 12 weeks of using Heidi. By completing notes during or immediately after visits, providers can increase appointment availability without hiring more administrative staff. This improves productivity, reduces burnout, and allows your team to focus more on patient care.

Can Heidi adapt to my personal voice and clinical style?

Absolutely, clinicians can easily personalize Heidi to use your terminology, phrasing, and preferred note structure so the output sounds like you wrote it yourself. For example, Dr. Olga Lavalle shares, “Sometimes Heidi is so good, it's almost like having someone sitting in my office. Everything's coming out, and the outputs are really good.” Users can also customize templates, set detail levels, embed their own snippets, and standardize preferred terminology via the Word Library. The more you personalize Heidi to your preferences, the more it mirrors your clinical style across every note, letter, and plan.

Can I dictate additional information into Heidi Context?

Yes, you can dictate additional information into Heidi Context. During or after a consultation, you can verbally add details that are immediately incorporated into the existing patient context, allowing Heidi to automatically update and integrate new information into your documentation.

How many languages can Heidi Transcribe and Dictate detect?

Heidi can detect and transcribe in 110+ languages, ensuring clinicians can seamlessly interact with diverse patient populations. Whether in multilingual regions or during consultations with patients who speak different languages, Heidi makes clinical documentation faster and more inclusive for global healthcare settings.

Why is there a free version of Heidi forever?

Heidi offers a free plan to ensure accessibility and engagement for all healthcare professionals. By allowing users to experience the free product, Heidi provides enough time for clinicians to see its value and consider upgrading for more personalized features. This approach not only supports health equity by making AI tools available to more users worldwide, but also helps us gather valuable feedback to keep improving. Ultimately, the free plan aims to save time for clinicians while promoting broader adoption.

Is an AI scribe safe to use for medical trainees?

Yes. Presuming the product is like Heidi and complies with relevant healthcare privacy and data regulations, AI scribes are generally considered safe to use for medical trainees. AI scribes do not replace clinical judgment or senior oversight. As with manually written notes, junior doctors must review each AI-generated note for accuracy, making edits or additions where required. Supervising physicians can easily review a trainee’s notes, either within the scribe interface or in the patient’s electronic medical record (EMR). AI scribes may actually be the safest documentation method for medical trainees, as the unedited transcript of the session provides a useful backup for any inaccuracies or inconsistencies in the note. For example, if you’re writing up a mental state examination and aren’t completely sure of the patient’s comments regarding suicidal intent, you can refer back to the transcript and edit your note.

Is an AI healthcare administrator scribe safe to use?

Because healthcare administrators handle sensitive organizational data, it’s crucial to ensure that any AI scribe used by managers is compliant with relevant privacy and security regulations. With this in mind, we built Heidi with enterprise-grade security standards from the ground up, ensuring it’s safe to use for all healthcare administrators. Our AI scribe complies with global regulations like HIPAA, Australian Privacy Principles (APP), GDPR, and PIPEDA, among others. No audio recordings are stored and administrators maintain full control over their data, with the ability to review, edit, or delete transcribed content at any time. Heidi employs end-to-end encryption, de-identification of data, and strict access controls, ensuring that sensitive healthcare information is always kept safe.

How accurate is Heidi’s AI when documenting healthcare administration tasks?

Heidi uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy for clinical and non-clinical documentation tasks. This enables Heidi’s AI to accurately capture complex discussions about operations management, clinical care delivery, quality metrics, and staffing issues. Healthcare administrators can be confident that when a healthcare-specific term is used, Heidi understands both the meaning and context of the word or phrase. Furthermore, if your organization uses unique language, Heidi’s Memory feature allows you to tailor Heidi on how you speak. Heidi’s accuracy is enhanced by the AI scribe’s ability to distinguish between different speakers in meetings, ensuring proper attribution of comments and decisions. For complex scenarios involving financial data, regulatory requirements, or medico-legal matters, healthcare administrators can verify the accuracy of documentation via the complete transcript Heidi produces for each event. This feature ensures that critical operational matters are documented with accuracy and precision.

What is an AI scribe for medical executives?

An AI scribe for medical executives is a tool that leverages artificial intelligence to support healthcare leaders with various administrative tasks, such as meeting documentation, report writing, and preparing briefings and memos. While traditional AI medical scribes mainly cater to clinical workflows, advanced products like Heidi also meet the needs of C-suite and director-level staff. Heidi understands medical and administrative language, enabling the scribe to accurately process conversations about clinical matters in non-patient-facing settings. Our AI scribe can also interpret documents, allowing medical executives to synthesize complex outputs that draw from a variety of information sources. Furthermore, when Heidi is deployed to clinical teams across a healthcare organization, leaders can expect to see positive changes in care quality, documentation compliance, patient experience, employee well-being, and organizational efficiency. In short, an AI scribe for medical executives allows leaders to spend less time on paperwork, and more time on the high-level, hands-on strategic work that improves health systems.

Is an AI medical executive scribe safe to use?

Medical executives regularly handle confidential and legally protected information. As such, in most jurisdictions, the use of a mainstream AI product for a medical leader’s documentation tasks would likely represent a violation of healthcare data-protection regulations (like HIPAA or GDPR). With this in mind, Heidi is equipped with industry-leading safety and security standards. Our AI scribe for medical executives meets or exceeds virtually all global healthcare data protection regulations, such as HIPAA, PIPEDA, APP, GDPR, and NHS requirements, among others. We keep organizational data safe by employing end-to-end data encryption and never storing audio recordings (ensuring there’s no hidden playback). Heidi supports role-based access permissions so leaders can safely collaborate with team members while controlling who has access to sensitive information. Furthermore, by giving clinical teams access to Heidi, medical executives can improve patient safety across the organization, by enhancing documentation quality and compliance.

How does Heidi work as an AI scribe for medical executives?

Heidi works as an AI scribe for medical executives by unobtrusively processing encounters between medical executives and colleagues or stakeholders. At the beginning of any encounter—whether it's a board meeting, critical incident briefing, or performance review—simply press Start transcribing and Heidi silently captures all discussions and decisions. When the meeting concludes, Heidi automatically generates structured documentation tailored to executive needs, such as meeting minutes, governance reports, or team summaries. Medical executives can leverage Heidi's Context feature to upload pre-meeting materials and background information in any format. This supporting information is ideal for organizational matters involving multiple stakeholders or complex, long-running strategic initiatives, as it allows Heidi to synthesize information from various sources. Finally, with the Ask Heidi feature, leaders can instantly generate multiple outputs from a single encounter. For example, after a quality and safety meeting, you can tell Heidi to write minutes, create a memo for department heads, and generate a proposed policy update.

Why is Heidi the best AI medical executive scribe?

Heidi is the best AI scribe for medical executives because it delivers measurable impact for healthcare leaders on personal and organizational levels. For example, when Priority Physicians rolled out Heidi across their service, Dr. Shelagh Fraser, Director of Medical Excellence and Innovation, reduced her own daily documentation time by almost two hours, while simultaneously cutting charting time by a staggering 70% across the organization. Similarly, Dr. Neal Patel, Chief Technology Officer at Advanced Urology, described Heidi as “A huge lift on our documentation burden. Our providers save 1 to 2 hours a day with Heidi.” Within just 16 weeks, this efficiency boost resulted in the liberation of 41,100 minutes of productive clinical time across Advanced Urology, worth $121,000 (representing a 10.3x ROI on implementation costs). Numerous Heidi customers also report that our AI scribe has resulted in positive organizational changes in clinician well-being, documentation quality, patient experience, and job satisfaction. These real-world experiences demonstrate the synergistic benefits of equipping medical executives and clinicians with a high-quality AI scribe like Heidi.

How accurate is Heidi AI for medical executive documentation?

High-quality medical executive documentation is about more than just capturing relevant data. To be effective, reports, briefings, and memos must also be in the correct format for the intended audience. Several factors work together to make Heidi’s AI scribe the most reliable and accurate tool for gathering and organizing information for medical executive documentation: Customizable templates - Tell Heidi exactly how you like your documents structured with ready-made, yet virtually infinitely customizable templates. Deep personalization settings - Fine-tune the level of detail, word choices, and stylistic preferences Heidi uses by via settings and preferences. Attribution to multiple speakers - Meeting minutes include accurate attribution of statements to speakers, no matter how many meeting participants are present. Full verbatim transcript - If you want to confirm or add details to an output, just refer back to the verbatim transcript for clarification. Intuitive review and editing - Medical executives can easily edit outputs within Heidi (via typing or in-line dictation) before they are finalized. Heidi’s accuracy and quality features equip medical executives with the perfect balance of efficient AI-assisted documentation and thoughtful human review.

Is it easy to use Heidi as my AI medical executive scribe?

Heidi is specifically designed to accommodate the varied tasks and work settings of healthcare leaders, making it a highly intuitive and easy-to-use AI medical executive scribe. The ecosystem of Heidi apps works seamlessly across desktop computers, laptops, and mobile devices, ensuring you’ll always have your AI assistant with you—even when off-site or conducting virtual meetings. Advanced team features make for effortless collaboration with clinicians, administrative assistants, and other managers. If you prefer using dictation for some tasks, Heidi supports both verbatim and AI-assisted smart dictation. Hassle-free integration with any EHR, EMR, EPR, or PMS means Heidi always plays nice with any software your organization uses to manage operations. Plus, if you choose to simultaneously deploy Heidi to leaders, administrators, and clinicians, our customer success team will support each cohort of staff with a customized onboarding process.

What is the future of AI scribing in healthcare management?

AI is poised to help solve some of the greatest challenges facing medical executives today. For example, when deployed at scale, the clinical capacity liberated by AI scribes could help address the growing global health workforce shortage. Furthermore, reducing administrative burden for clinicians with AI scribes may also help tackle the growing problem of health worker burnout. As AI medical scribes become more integrated into healthcare management software systems, we expect medical executives will have greater access to (and the ability to work with) large amounts of real-time data. This increased visibility can inform strategic decisions around resource management and care delivery. Having already demonstrated that AI scribes are a safe and effective way of deploying artificial intelligence into medical settings, it seems likely that these tools will evolve beyond documentation assistants into comprehensive intelligence platforms, synthesizing data from multiple sources to support operations and executive decision-making.

How can I get started with Heidi as my AI scribe for medical executives?

We know the last thing you need is another tool with a complicated onboarding process, so we’ve made it very straightforward to get started with Heidi. Simply sign up for a free account (no credit card required) and you’ll be ready to transcribe your first meeting in minutes. The very brief setup ensures you know the basics and have a suitable template ready immediately. When you’re ready, check out our comprehensive guides for tips and instructions on getting the most out of Heidi. For medical executives considering implementation for teams or organizations, please contact our sales team for a personalized demo focused on your needs. Start using Heidi today to enjoy spending less time on paperwork, and more time on the high-level strategic work that improves health systems.

What is an AI scribe for healthcare administrators?

An AI scribe for healthcare administrators is a specialized digital tool that uses artificial intelligence to automate documentation and streamline managerial workflows in healthcare settings. AI scribes are commonly associated with clinical documentation. However, a high-quality scribe like Heidi has just as many benefits for administrators as it does for clinicians. Because Heidi understands both clinical and administrative language, the scribe can automatically (and accurately) document conversations that involve clinical language outside of patient-facing situations, such as staff meetings, policy discussions, incident reports, and stakeholder interviews. Structured notes are available within seconds of concluding the meeting or encounter in a format that’s easy to review and circulate to all stakeholders. By relieving documentation burdens for healthcare administrators, AI scribes enable managers to focus less on paperwork and more on daily operations.

How does Heidi work as an AI scribe for healthcare administration?

Heidi works by automatically transcribing the meetings and events that occur throughout a healthcare administrator’s day. For in-person encounters (including those held digitally), just press Start transcribing, and Heidi quietly captures everything that’s said. When the encounter is finished, pressing Stop prompts Heidi to generate a structured document containing all pertinent details discussed by everyone in attendance. This output can be edited and adjusted within the scribe, with the option of creating additional downstream documents with Heidi’s assistance (such as a summary for clinicians after a management meeting or an action items list from a staff meeting). Heidi also supports the production of documents outside of personal encounters. For example, if you need to produce a critical incident report, you can gather all relevant documents and securely upload them to Heidi. Then, use the Ask Heidi feature to automatically summarize and synthesize the information into your preferred format.

Why is Heidi the best AI healthcare administrator’s scribe?

Heidi is the best AI scribe for healthcare administrators because it supports managers on two distinctly valuable levels. Firstly, Heidi streamlines virtually all documentation tasks related to the management of a healthcare team or service. Even if you don’t usually write your own meeting minutes, briefings, or reports, Heidi will help your team complete these documents in a fraction of the time it takes to write them manually, freeing up more time for coordinating and supporting staff. Secondly, when clinical teams adopt Heidi, healthcare administrators can expect to see positive improvements in important KPIs, such as documentation quality, medical coding (and billing), operational efficiency, and employee satisfaction and well-being. For example, Advanced Urology recovered $121,000 in productive clinical time in just 16 weeks after implementing Heidi. Similarly, Priority Physicians reduced charting time by 70% in 14 weeks, achieving a 6x ROI on implementation costs. Plus, a survey of Heidi behavioral health users found that over 90% of clinicians reported less burnout and improved job satisfaction while utilizing our AI medical scribe. In summary, Heidi is the best AI scribe for healthcare administrators because it simultaneously liberates managers from administrative burden while supporting clinical care delivery.

Is it easy to use Heidi as my AI healthcare administrator scribe?

Yes, Heidi is exceptionally straightforward to use for healthcare administrators of all backgrounds. The AI scribe requires minimal setup and onboarding and integrates seamlessly into your existing workflows. Heidi works across smartphones, tablets, and PCs, ensuring your AI assistant is accessible in boardrooms, wards, site visits, and remote meeting sessions. The intuitive interface allows administrators to quickly start transcribing meetings, customize output formats, and generate follow-up documentation with minimal effort. Heidi also supports traditional and AI-assisted dictation, meaning the scribe can assist with more independent writing tasks, such as reports, briefings, and memos. Finally, Heidi’s team features facilitate efficient collaboration between managers and assistants. For example, you can assign a limited-access role to an assistant to help prepare for meetings. Additionally, it’s simple to create shared team templates for the production of regular deliverables, such as a monthly quality and safety report or critical incident debriefing.

What is the future of AI scribing in healthcare administration?

The ultimate role of healthcare administrators is to support the quintuple aims of healthcare: Improving population health, enhancing the care experience, reducing costs, care-team well-being, and advancing health equity. AI medical scribes like Heidi are already facilitating positive change in these areas, with clinicians and managers from diverse settings reporting improvements in efficiency, care quality, and employee satisfaction. In the future, we expect AI scribing to focus more on complex administrative tasks in healthcare, such as monitoring and reporting for regulatory compliance, quality and safety, and revenue cycle management. This change will be achieved through deep integration with the various software systems involved in healthcare management. For example, an AI scribe for healthcare administrators might recommend policy updates based on regulatory changes, flag concerning trends in KPIs, and automatically report on rostering or staffing issues. For individual managers, this should provide more space for strategic thinking and hands-on staff support. See our integrations page for information on how Heidi integrates with any healthcare administration system.

How can I get started with Heidi as my AI scribe for healthcare administration?

Whether you’re managing a small team or leading a large healthcare organization, you can be operational with Heidi in minutes. To get started, simply sign up for a free account and follow the brief instructions, which ensure Heidi is tailored to your specific needs. Our template community has dozens of ready-made templates you can use right away or modify according to your preferences. We’ve also created detailed guides to help individuals and teams get the most out of Heidi. For healthcare organizations considering team-wide or enterprise-level implementation, please contact Heidi’s sales team for a customized demo focused on your specific needs.

What is an AI scribe for medical specialists?

An AI scribe for medical specialists is a software tool that utilizes artificial intelligence to automate clinical documentation. A well-designed, purpose-built AI scribe (like Heidi) understands and accommodates the intricacies and nuances of specialty medicine practice. For example, Heidi handles simple daily documentation tasks, like SOAP notes and referral letters. Plus, it automates more complex clinical documentation, such as medical reports, trauma assessments, and operative notes. Benefits of AI scribes for different medical specialists include reduced administrative burden, higher-quality documentation, and more available time for clinical care. Heidi is suitable for all medical specialists in every practice setting. The scribe runs on mobile devices and computers, silently processing clinical encounters and automatically generating notes according to the treating doctor’s specifications.

Are AI scribes safe to use in specialist medical practice?

Medical specialists from backgrounds as diverse as urology, psychiatry, and neurosurgery report that Heidi’s AI scribe allows them to deliver better care. However, because the scribe achieves this through assisting with administrative tasks, not the direct delivery of care, there are minimal safety risks to using a product like Heidi (presuming compliance with data privacy and security regulations). Heidi sets the safety standard for AI medical scribes via robust compliance with global data processing standards, such as ISO 27001, SOC 2 Type 2, Australian Privacy Principles (APP), GDPR, HIPAA, PIPEDA, and more. We also employ end-to-end encryption of data, strict access controls, and allow on-demand deletion of information.

How does Heidi work as an AI scribe for medical specialists?

The ability to process and “understand” clinical data is at the core of how Heidi works as an AI scribe for medical specialists. At the beginning of a patient encounter, the clinician presses Start transcribing so Heidi can capture everything that’s said. Then, when the session is finished, pressing Stop transcribing results in the automatic generation of a base note. This might be a progress note, intake assessment, mental state examination, or something else. The specialist can then request further documentation, such as an after-visit summary or treatment plan. All notes and documents are prepared according to customisable instructions (e.g., structure, headings, content, and use of patient quotes) set in documentation templates or within Heidi. Past medical history, background information, and/or non-verbal observations can be added to Heidi’s Context field at any point, resulting in this information being incorporated into outputs.

Why is Heidi the best AI scribe for all medical specialties?

Several capabilities make Heidi ideally suited for use in specialist medical care: Proven effectiveness - Heidi customers consistently report that our AI scribe reduces documentation time by around 50% (or 1 - 2 hours per day). Unparalleled flexibility - Almost infinitely customisable templates and in-session options allow Heidi to adapt to every medical specialty and practice area. Practice support tools - Integrated coding, auto-generated task lists and the ability to rapidly generate reports enhances billing and clinical care. Collaborative team features - Specialists can manage junior doctors and collaborate with the wider MDT via Heidi’s robust team capabilities. The best part is we’ve only just scratched the surface in terms of what’s possible with Heidi’s advanced AI, with loads more advanced features for medical specialists scheduled for release in the near future.

How accurate is Heidi AI in medical specialty practice settings?

Heidi supports accurate clinical documentation for medical specialists in three ways. Firstly, the scribe uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy across different clinical specialties. Therefore, whether you’re describing a CABG, TURP, or TKA, Heidi correctly interprets everything you say. Secondly, every session conducted with Heidi has an accompanying verbatim transcript. You might not always need it, but this comes in handy when you might need to cross-check or expand on the information in a note or document. Finally, by automatically generating a draft note of each patient encounter, Heidi shifts the specialist’s focus to ensuring optimum quality and accuracy of notes, rather than being bogged down in the writing of every entry from scratch.

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Does Heidi work offline? Is it HIPAA compliant? What languages are supported? Find answers to common questions about Heidi's AI medical scribe platform.

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Frequently asked questions

Is Heidi Australian Privacy Principles (APP) compliant?

Is Heidi Australian Privacy Principles (APP) compliant?

How can I make sure that Heidi really delivers measurable results?

How can I make sure that Heidi really delivers measurable results?

When can we expect to see a return on investment with Heidi?

When can we expect to see a return on investment with Heidi?

What is the return on investment of using Heidi vs other scribes?

What is the return on investment of using Heidi vs other scribes?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How is Heidi implemented in large health systems and hospital trusts?

How is Heidi implemented in large health systems and hospital trusts?

What measurable time savings can healthcare organizations expect from Heidi?

What measurable time savings can healthcare organizations expect from Heidi?

How effective is Heidi at scaling across large clinical teams?

How effective is Heidi at scaling across large clinical teams?

Can Heidi be used in complex healthcare organizations?

Can Heidi be used in complex healthcare organizations?

Is there a limit to how many people I can refer?

Is there a limit to how many people I can refer?

How do I get paid?

How do I get paid?

Will I be rewarded for referring whole clinics, not just individuals?

Will I be rewarded for referring whole clinics, not just individuals?

Where can I find my referral link?

Where can I find my referral link?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best note taking app for therapists?

Why is Heidi the best note taking app for therapists?

How can I get started with Heidi as my AI scribe for medical trainees?

How can I get started with Heidi as my AI scribe for medical trainees?

What makes Heidi stand out from other AI scribes for solo practitioners?

What makes Heidi stand out from other AI scribes for solo practitioners?

How does Heidi work for solo clinicians?

How does Heidi work for solo clinicians?

How does Heidi work for clinics?

How does Heidi work for clinics?

How does Heidi support team onboarding and training?

How does Heidi support team onboarding and training?

How can our clinic get started with Heidi?

How can our clinic get started with Heidi?

How can my private practice get started with Heidi?

How can my private practice get started with Heidi?

Can I integrate Heidi with our current EHR or practice management system?

Can I integrate Heidi with our current EHR or practice management system?

Can I connect Heidi with my existing software technology?

Can I connect Heidi with my existing software technology?

Can Heidi help us reduce costs and overtime?

Can Heidi help us reduce costs and overtime?

Can Heidi adapt to my personal voice and clinical style?

Can Heidi adapt to my personal voice and clinical style?

Can I dictate additional information into Heidi Context?

Can I dictate additional information into Heidi Context?

How many languages can Heidi Transcribe and Dictate detect?

How many languages can Heidi Transcribe and Dictate detect?

Why is there a free version of Heidi forever?

Why is there a free version of Heidi forever?

Is an AI scribe safe to use for medical trainees?

Is an AI scribe safe to use for medical trainees?

Is an AI healthcare administrator scribe safe to use?

Is an AI healthcare administrator scribe safe to use?

How accurate is Heidi’s AI when documenting healthcare administration tasks?

How accurate is Heidi’s AI when documenting healthcare administration tasks?

What is an AI scribe for medical executives?

What is an AI scribe for medical executives?

Is an AI medical executive scribe safe to use?

Is an AI medical executive scribe safe to use?

How does Heidi work as an AI scribe for medical executives?

How does Heidi work as an AI scribe for medical executives?

Why is Heidi the best AI medical executive scribe?

Why is Heidi the best AI medical executive scribe?

How accurate is Heidi AI for medical executive documentation?

How accurate is Heidi AI for medical executive documentation?

Is it easy to use Heidi as my AI medical executive scribe?

Is it easy to use Heidi as my AI medical executive scribe?

What is the future of AI scribing in healthcare management?

What is the future of AI scribing in healthcare management?

How can I get started with Heidi as my AI scribe for medical executives?