February 28, 2024
Customer Stories

How Heidi gave Dr. Theresa 1 hour back every day

Christie Katris
Operations Lead
3 minute read

How Heidi gave Dr. Theresa 1 hour back every day

Published on
February 28, 2024


Dr. Theresa Colina, an esteemed international medical graduate with over two decades of experience. Transitioning from emergency medicine to general practice, her passion and dedication led her to establish Tuggerah Family Doctors in NSW, Australia, where she and her team are committed to focusing on pushing the boundaries of innovation in healthcare. As her clinic flourished, Theresa encountered a persistent challenge:  administrative tasks, particularly note-taking during patient consultations.

Navigating the Daily Demands of a Clinician

In her day-to-day practice, Theresa's schedule is packed with appointments, each lasting 15-20 minutes. She describes her role as an ongoing process of communication and care, with the most rewarding element of seeing her patients life improve.

Amidst these fulfilling moments lies Theresa’s constant struggle of the time-consuming process of documentation, sharing that the most arduous part of her day is typing out detailed notes for each consult.

“[Typing] is the worst thing because you have to capture everything that has happened in the consultation…the most challenging part is that you have to finish your notes by the time the patient exists…and you’re already late for your next appointment”

Theresa reveals that beyond being a taxiing administrative responsibility, typing compromises the face-to-face interaction with her patients. “You’re not looking [at your patient], you’re just typing”, she explains.

Heidi: A Game-Changer for Theresa

After years of grappling with the challenge of keeping up with her notes, Theresa sought tools to help transcribe her consults, admitting that past solutions she tried were quite costly, and often difficult to incorporate into her workflow.

Unlike previous tools she had tried, Heidi offered unparalleled flexibility and simplicity. For Theresa, the easy-of-use and versatility of Heidi's features have been instrumental in improving her practice.

From transcribing patient consultations to generating letters seamlessly, Heidi has not only saved Theresa time, but also enhanced her ability to provide attentive and personalised care to her patients.

“I feel like my patients got me back.

They appreciate the fact that I'm actually looking at them and talking to them”

Reflecting on her clinical experience prior to using Heidi, Theresa notes a tangible improvement in her work-life balance. She happily shares that her notes are completed on time at the end of each consultation, and notices that she gets at least an hourback each day.

“That’s a big thing. I go to lunch on time, I go home on time”

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