How Heidi gave Dr. Theresa 1 hour back every day
April 23, 2025•4 min read
Customer Story
Dr. Theresa Colina
Family Doctors @ Tuggerah
{{blue-wrap}}
Background
Dr. Theresa Colina, an esteemed international medical graduate with over two decades of experience. Transitioning from emergency medicine to general practice, her passion and dedication led her to establish Tuggerah Family Doctors in NSW, Australia, where she and her team are committed to focusing on pushing the boundaries of innovation in healthcare.
Challenges
In her day-to-day practice, Theresa's schedule is packed with appointments, each lasting 15-20 minutes. She describes her role as an ongoing process of communication and care, with the most rewarding element of seeing her patients life improve.
Amidst these fulfilling moments lies Theresa’s constant struggle of the time-consuming process of documentation.
Arduous notes
“[Typing] is the worst thing because you have to capture everything that has happened in the consultation…the most challenging part is that you have to finish your notes by the time the patient exists…and you’re already late for your next appointment.”
Restricted patient interactions
Theresa reveals that beyond being a taxiing administrative responsibility, typing compromises the face-to-face interaction with her patients.
Keep Reading
Customer Story
Customer Stories
Case Study: Dr. Ifeanyi Olele
Editorial Team
Sep 18, 2025
Customer Story
Customer Stories
This Physio from Queensland, Australia, Writes Notes While Providing Hands-On Treatment, Using Heidi’s SOAP Template
Editorial Team
Sep 16, 2025
Customer Story
Customer Stories
How Hong Kong Foot Clinic streamlined complex care with Heidi
Editorial Team
Sep 12, 2025
Customer Story
Customer Stories
