Modality Partnership teams up with AI medical scribe Heidi Health in largest clinical rollout of ambient AI‍

‍Modality Partnership, the NHS’s largest GP super-partnership, with more than 360 GPs across 53 sites, has partnered with Heidi Health to implement the UK’s largest clinical rollout of ambient AI. Starting now, Heidi’s AI medical scribe, which reduces the administrative burden for clinicians by automating administrative tasks, will be integrated across Modality – benefiting almost half a million registered patients nationwide.

The partnership comes at a critical time, with the NHS facing unprecedented workforce shortages. A recent survey by the Royal College of GPs has found that 42% of UK GPs are unlikely to be working in general practice in 5 years’ time, with over half (51%) citing stress as their primary reason for leaving the profession. Workforce pressures are being exacerbated by the significant amount of time clinicians spend on admin, limiting their ability to interact with patients while escalating the risk of burnout.

Heidi Health’s AI medical scribe transcribes and processes conversations between clinicians and patients to produce clinical notes and any follow-up materials required, such as referral letters, care plans, or assessments. Streamlining time-intensive administrative tasks will vastly reduce the administrative burden and cognitive load on GPs, allowing them to work more efficiently, improve work-life balance, reduce the risk of burnout, and focus more on patient care. In the earlier pilot rollout with Modality, 4 in 5 GPs using the tool said it saved them time, with the same number reporting that the tool enabled them to build a better rapport with patients.