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Clinical Director, APAC

Hardware Engineer

Hardware Product Marketer

Hardware Engineer
What is Heidi Remote (and when to use it)
- What Remote is (and isn’t): not a standalone recorder; a dedicated capture layer for Heidi scribing - Best-fit environments: movement, variable acoustics, poor connectivity (online/offline capture then sync)
Everything you need to know about your Heidi Remote: pairing & setup & start session
- Guided onboarding + OS permissions (iOS Bluetooth / Android Nearby Devices) - BLE discovery & connect (pairing mode via side-button press) - Default note template selection - Firmware update flow (prompt → progress → success) - One-button start/pause/stop (press to start; short press to pause; hold and press 3s to end) - In-app controls: listening banner, stop button, timer, mid-capture adjustments
Sync & transfer (and how to go faster)
- Bluetooth sync with queue progress (Syncing sessions n/m) - Fast transfer via Wi‑Fi hotspot (mobile): join Remote hotspot SSID - Fast transfer via USB‑C (desktop): “Switch to USB‑C (Fastest)”
Device status, troubleshooting, and support
- LED meanings + what to do when disconnected - Reset & recovery (including removal + re-pairing)
Live Q&A and Troubleshooting
- Bring your setup and workflow questions and we’ll work through them live