"Before using Heidi, I was more naive about AI. Now that I’ve started using it, it’s been an eye-opener of how useful it is and how much time it saves."
Key outcomes:
Saved 5-7 minutes per patient, totalling 4-5 hours per week per provider (based on 30-40 patients per week)
New providers trained in just one week with seamless onboarding
Getting home on time without the need to do after-hours charting
Fountain Vitality is a rapidly growing virtual clinic specializing in hormone replacement therapy (HRT) & testosterone replacement therapy (TRT). Founded by Doron Stember, MD, the platform offers telehealth-first services to a wide variety of patients seeking specialized care for hormone-related conditions. Fountain Vitality focuses on delivering accessible, personalized care through innovative technology that enhances both the patient experience and care quality.
Challenges
As Fountain Vitality grew, the clinic faced increasing pressure to maintain thorough documentation without sacrificing the quality of patient care. The complexity of hormone therapies and endocrinological issues introduced new documentation challenges, requiring detailed notes across various therapy types. Providers needed a solution that could save time, improve efficiency, and scale with the growing team.
Time-consuming documentation
As many clinicians can surely relate, Fountain Vitality’s providers were caught in a constant juggling act between typing furiously and actively listening to patients.
"You're trying to talk with the patient and type at the same time, keeping up with both the conversation and the note."
Ensuring comprehensive documentation
"We provide very thorough documentation, and we have a lot of things that we have to hit because we prescribe controlled substances... making sure we're addressing side effects, risks, future fertility for patients... there’s so much detail, especially during our initial evaluations."
Scalability with growth
As the virtual clinic expanded, the team sought a solution that could streamline the documentation process, allowing providers to spend more time with patients and less on administrative tasks. It also had to be easy to onboard. The introduction of Heidi transformed their workflow.
Solution
Fountain Vitality adopted Heidi Health’s AI-powered medical scribe to automate and streamline their documentation. With Heidi, the clinic’s team now uses pre-built templates and real-time note generation to save time and reduce the administrative burden. The solution fits seamlessly into their virtual care model, enhancing efficiency without compromising on patient care.
"We incorporate Heidi into our day-to-day clinical care. It’s an amazing feature that we absolutely love here at Fountain."
Lindsay Burden, Clinical Team Director, emphasized the value of the context feature, which allows providers to add discreet notes or reminders during consultations.
"We really like that context feature... if a patient doesn’t know their medication dosage, I can add in little reminders for myself. It helps keep the conversation on track."
Lindsay Burden
Top 3 favourite features:
Pre-built templates for efficient note-taking
Context feature for real-time reminders
Memory feature to save repetitive data entries
Impact
Since implementing Heidi, Fountain Vitality has seen significant improvements in both provider efficiency and overall patient care.
"Before using Heidi, I was more naive about AI. Now that I’ve started using it, it’s been an eye-opener of how useful it is and how much time it saves."
Key outcomes:
Saved 5-7 minutes per patient, totalling 4-5 hours per week per provider (based on 30-40 patients per week)
Streamlined onboarding process, with new providers trained in just one week
Reduced the need for manual chart checking after patient visits
Efficient note-taking
With typing taken off their plate, clinicians now have more time to focus on their patients and provide exceptional care.
"Heidi saves me at least five to seven minutes per patient."
Every detail captured with ease
Heidi intelligently picks up the relevant details from conversations and transcribes them into comprehensive notes.
"Heidi captures all those details during our visits and allows us to really focus on patient care instead of spending too much time on documentation."
Everyone gets to enjoy Heidi
Heidi’s intuitive interface and its diverse application makes it easy for all members of the staff to adopt.
"Now every provider gets access to Heidi and our nurses are using it too."
What’s next
With Heidi, Fountain Vitality has been able to free up time for providers to focus on patient care. As the platform continues to grow, Heidi will remain a key part of their workflow, supporting them as they scale and refine their services across their wide offerings & patient base.
“I get to show providers how magical Heidi is, and they immediately get on board. It’s like this lightbulb moment when they realize how much it helps…. We’re really excited to continue using Heidi as we grow."
Lindsay Burden
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