People Operations Specialist

Why join Heidi Health?

🧘‍♂️ Additional paid day off for your birthday and wellness days

🎓 A generous personal development budget of $500 per annum

🧠 Learn from some of the best engineers and creatives, joining a diverse team

🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

🚀 If you have an impact quickly, the opportunity to fast track your startup career!

🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What You’ll Do

• Own and run end-to-end People Operations across a globally distributed team, ensuring our people processes, policies, and systems scale smoothly as Heidi grows

• Manage core People Ops functions including onboarding, offboarding, employee lifecycle changes, and people data accuracy across multiple regions

• Own and continuously improve our People systems and tools (e.g. HRIS, people platforms), ensuring efficient workflows, clean data, and a seamless employee experience

• Support global employment models, including EOR arrangements, partnering closely with Legal and Finance to ensure compliance across regions

• Collaborate cross-functionally with teams such as IT, People Tech, Finance, and Legal to deliver smooth employee experiences, system integrations, and operational improvements

• Act as a trusted point of contact for employees, providing clear, empathetic guidance on people-related processes, policies, and systems

• Work autonomously to manage multiple priorities at once, bringing structure, follow-through, and sound judgement in a fast-paced startup environment

• Proactively identify opportunities to improve how we work, helping build strong People foundations that support performance, wellbeing, and long-term growth

What We’re Looking For

• 3+ years of experience in People Operations, ideally within a high-growth tech scale-up operating across ANZ and global markets

• Proven experience managing global people operations, including exposure to different employment models, regions, and compliance requirements

• A senior individual contributor who is comfortable owning work end-to-end, operating independently, and driving outcomes without close supervision

• Hands-on experience working with HR systems, people data, and process improvement in a scaling environment

• Strong organisational skills with the ability to juggle multiple workstreams while maintaining high standards of accuracy and professionalism

• A proactive, solutions-focused mindset — you anticipate challenges, take initiative, and continuously look for better ways to support the business

• Clear, thoughtful communication skills, with the ability to collaborate effectively across teams, functions, and seniority levels

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?