Senior Product Designer

About Heidi

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

The Role
As a Product Designer, you will be responsible for working end-to-end to craft exceptional user experiences, to ensure their pixel-perfect implementation, and to help shape future strategy. Alongside being great on the tools, you will have a deep understanding of design principles, user research, and how to translate user needs into intuitive and delightful designs. You will have experience building SaaS products in a hyper-growth startup environment. You will also have a firm grasp on design systems, accessibility, and the challenges of designing for complex products in lightspeed environments.

Your superpower is bridging the gap between user needs, business goals, and technical constraints to create innovative and user-centric solutions. You thrive in challenging situations and appreciate the dynamics of a flexible, flat-structured work environment. You are quick to grasp the nuances and complexities of designing AI products for healthcare internationally.

What you'll do:

• Work both independently and collaboratively with other designers to create beautifully thought out UI with delightful UX that solves user problems and achieves business goals.

• Be great at taking the complexity out of the hands of users, and solving challenging problems in innovative ways.

• Provide thoughtful and constructive feedback on both product and brand work created by other designers in the team

• Conduct user research, usability testing, and gather insights to inform design decisions.

• Seamlessly hand over designs to engineers and complete design QA to ensure pixel perfect implementation

• Collaborate with cross-functional teams, including Engineering, Product, Sales and more, to align on product vision and implementation.

• Create high-fidelity designs and prototypes to communicate design concepts effectively.

• Help improve and maintain Heidi’s design system

• Advocate for user-centric design principles and accessibility best practices throughout the organization.

What we'll look for:

• Strong portfolio demonstrating exceptional product design skills and a user-centric approach.

• Minimum 4 years experience designing complex SaaS products, bonus if you have experience in healthcare or B2B products.

• Strong foundations in both hyperspeed startup-phase execution, as well as methodical, research-driven approaches – and the proven experience to know which lever to pull and when

• You must have detailed knowledge of Figma, and know your way around other common design tools, such as the Adobe Suite.

• Proven experience working with (and contributing to) design systems, design operations, and design governance

• Excellent communication and collaboration skills, with the ability to articulate design rationale to cross-functional teams.

• The technical awareness to understand how designs get built and know how to collaborate with engineers to bring your vision to life (you don’t need to be able to code, but bonus points for knowing your way around HTML, CSS (Tailwind) and React).

• Bonus points for knowing your way around product tools like Linear, Notion, Posthog and Intercom.

• A passion for staying up-to-date with the latest design trends, methodologies, and technologies.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.