How Heidi helped Emmah Madondo regain time for patient care and study

April 10, 2025•4 min read

Customer Story

Emmah Madondo

Northamptonshire Healthcare Foundation Trust, Children and Adolescent Mental Health Service (CAMHS)

Emmah x Heidi at a Glance

“Before using Heidi, I was juggling multiple roles, including clinical work and studying, which left little time for patient care and documentation. Now, I finish my work on time, spend less time on paperwork, and have more energy to focus on my patients and studies.”

Key outcomes:

Saved up to a day and a half per week in community mental health work
Regained enjoyment and fulfillment in Emmah’s career
Eliminated after-hours charting, leaving more time for personal and professional growth

Read on if you might also be experiencing:

Struggling with time-consuming documentation
Needing more time for patient care
Balancing clinical work with academic responsibilities

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Background

Emmah Madondo is an advanced clinical practitioner working within community mental health services and primary care prescribing. She is currently balancing her clinical work with studying to become an advanced clinical practitioner, which has posed its challenges in managing her workload and administrative tasks. Heidi became a game-changer, allowing her to streamline documentation and improve time management.

Challenges

Before using Heidi, Emmah was spending a significant portion of her time on documentation and administrative tasks, which took away from patient care.

Time-consuming documentation

Emmah was familiar with using templates for her consultations, but they weren’t really saving her much time.

"I had templates I was using prior to finding Heidi, but I still had to go back after consultations, repolish them, and make sure they were acceptable in terms of patient notes documentation."

Balancing multiple roles

As both a practitioner and a student, managing time for clinical work, studying, and completing paperwork became increasingly difficult.

“When you're working within a limited timeframe, you still have to make sure everything is done. It's hard to manage all the different responsibilities.”

Emmah Madondo

Administrative burden

Managing large volumes of paperwork and patient records was affecting Emmah’s ability to manage her time efficiently, especially in primary care and community mental health services.

"I had to go back after consultations, and re-polish my notes just to make sure they were acceptable... I was still spending a lot of time on documentation, even though I had templates. It wasn’t very efficient."

Solution

Emmah turned to Heidi to address these challenges. With Heidi’s AI-powered transcription and custom templates, she was able to streamline her documentation process and regain control of her time.

"I'm able to finish work on time. I’m able to also just do a lot more in terms of my consultations without having to worry about the time."

Emmah’s favourite features:

Precise documentation: With Heidi, Emmah’s documentation became more accurate and less time-consuming. She was able to finish her consultations without worrying about the time it would take to complete her notes afterward.‍
Templates and customisation: Emmah used both pre-existing templates and created her own for specific tasks, such as her coursework and exams. This allowed her to tailor her documentation to meet the needs of both her clinical work and academic requirements.‍
Real-time information access: One of the standout features for Emmah was Heidi’s ability to give her time to access medical guidelines during consultations, especially for medication management. This allowed her to instantly pull up NICE guidelines while speaking with patients, improving both the quality and efficiency of her care.

"Whilst I’m actually managing case loads, I’m also able to reflect in terms of keeping up to date with NICE guidelines, understanding what they say about certain conditions, and particularly in medication management."

Impact

The adoption of Heidi Health has transformed Emmah's workflow, leading to substantial time savings and improved job satisfaction.

Time savings

Heidi saved Emmah up to a day and a half per week in community mental health work. This saved time allowed her to complete consultations on time and still manage the paperwork with minimal effort.

"A day and a half per week! That’s a lot of time I’m saving, I’ve got to say."

Improved job satisfaction

With less time spent on administrative tasks, Emmah now enjoys a more balanced and fulfilling role. The ability to focus on patient care rather than documentation has made her job more enjoyable and reduced stress.

"I’m happier knowing that I don’t have any admin. Absolutely nothing. I’m able to finish work on time. I’m able to also just do a lot more in terms of my consultations without having to worry about the time."

Emmah Madondo

What’s next

By reducing administrative burdens and improving time management, Heidi has enabled Emmah to focus more on patient care, enhancing both her job satisfaction and the quality of care she provides.

"If Heidi didn’t exist, I’d probably be spending hours more on administrative tasks. It’s been a peace of mind knowing that it’s taken care of."

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