Reclaiming patient connection: Dr Falayi’s story of efficiency and empathy

April 24, 2025•6 min read

Customer Story

Dr Kanoyin Falayi

Bassett Road Surgery

Dr. Kanoyin Falayi x Heidi at a glance

"Now that I've got Heidi, it's like she's my little assistant. She really does a great job of putting what I'm thinking on paper." – Dr. Kanoyin Falayi, GP Registrar

Key outcomes:

Reduced consultation time for complex cases (down from ~25 minutes to ~15 minutes)
Improved patient engagement and rapport through consistent eye contact
Less after-hours paperwork, enabling timely finishes and proper breaks
Enhanced note accuracy and polished, professional referral letters
Increased practice-wide adoption and efficiency

Read on if you might also be experiencing:

Challenges maintaining thorough documentation while building patient rapport
Difficulty capturing complex patient histories accurately within short consultations
Administrative tasks cutting into personal time and causing workflow inefficiencies
Concerns about AI compliance and NHS guidance in clinical settings

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Background

Meet Dr. Kanoyin Falayi. She is in her final year of GP training, based near Milton Keynes. She’s on track to become a fully qualified GP by August 2025 and has been practising medicine in both hospital and general practice settings. Her mission is to give patients the care and empathy they deserve.