Senior Software Engineer (Backend - Scribe)

Who are we

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Team

Join the team building the worlds best AI Scribe—helping clinicians focus on patients, not paperwork. You'll work on audio transcription, automated note generation, and clinical workflow automation for doctors, nurses, and healthcare professionals from all walks of life. We are a close knit team that leaves things better than they found them, and we tackle complex technical challenges around ambient workflows while shipping features that save clinicians hours every day.

The Role

Working closely with our Engineering Manager for Transcription and Note Generation, you'll be a Senior Software Engineer who will be at the forefront of developing AI-powered solutions that transform clinical conversations into structured medical documentation, helping clinicians focus more on patient care and less on administrative tasks.

You excel in complex situations, and you appreciate the dynamics of a flexible, flat-structured work environment. You are adept at understanding the nuances and complexities of developing AI solutions for healthcare internationally.

What you'll do: 

As a key member of our team, you'll help revolutionize healthcare as you:

• Design and develop robust, scalable systems for processing and examining clinical conversations in real-time.

• Collaborate with our AI/ML team to integrate and optimize medical speech transcription, and accurate, helpful note generation

• Design, build and maintain APIs and services that power our transcription and note generation capabilities.

• Implement systems that ensure high accuracy and reliability in medical documentation generation.

• Work on performance optimization to deliver real-time results in clinical settings.

• Contribute to Heidi's overall architecture and help set best practices for scalable and maintainable systems.

What we’ll look for: 

• Strong sense of ownership & strong problem-solving skills.

• 5+ years of backend development experience.

• Solid experience with MongoDB and Redis for data management.

• Experience building & managing  message queue systems at scale.

• Writing testable, effective and communicative code

• Data modeling, design patterns, understanding trade-offs

• Deep understanding of API design principles, including security, versioning, and performance.

• Data & application security knowledge and skills

• Experience in integrating with third-party systems

• Competent with source code control and CI/CD pipeline technologies.

• Architecting and building highly available, scalable, secure & performant systems

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you’ll flourish working with us 🚀?

• Flexible work with 3 days a week in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness for Melbourne, Sydney tbc

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.