Victoria’s major specialist children’s hospital has partnered with Heidi to reduce documentation burden on its clinical workforce, with early results showing strong uptake across its paediatric specialties.
Melbourne, Australia — The Royal Children's Hospital (RCH) has announced a partnership with Heidi, the AI Care Partner for clinicians, to address one of the most persistent challenges facing paediatric care in Australia's public health system: the administrative load that competes with time spent directly with children and families.
With over 6,000 staff and a designation as Victoria’s statewide major trauma centre for paediatrics, the RCH is one of the most complex, high-acuity and multidisciplinary care environments in the country. Heidi’s platform will support care delivery to the RCH’s ~1,340 patients in both inpatient and outpatient areas across 350 specialist clinics, in a staged rollout now expanding across its outpatient areas.
The transformative impact of human-led AI in healthcare is increasingly recognised across the sector. Heidi's 2025 Impact Report - drawn from real-world deployments across Australian public hospitals, primary care, and allied health - found that clinicians recovered an average of 59 minutes of capacity per day, with 81% reporting reduced cognitive load and 78% reporting greater enjoyment at work.
Dr Thomas Kelly, CEO and Co-Founder of Heidi, said: “The RCH sees over a thousand patients every day. Multiply the impact of even a few freed hours across a workforce like that, and you begin to understand what AI can do for healthcare at scale. This is what doubling the world’s healthcare capacity actually looks like.
Healthcare is at its best when a paediatrician can look a child in the eye instead of a screen; when a nurse can be fully present with a family in crisis; and when a complex multidisciplinary team can coordinate care without drowning in paperwork.”
