MELBOURNE, Australia – January 8, 2026 – Heidi, the fast-growing healthcare AI company building an AI Care Partner that automates documentation and other administrative tasks, today announced it has received Frost & Sullivan’s 2026 Technology Innovation Leadership Recognition in the North America AI medical scribe industry category. This award honors companies that demonstrate visionary innovation, market-leading performance, and exceptional customer care.
In its report, Frost & Sullivan applauded Heidi for its “intentional design, deep clinical relevance, and proven versatility,” noting that these features “allow it to function as a truly universal tool that meets the demands of modern healthcare with precision and reliability.” The report also cited that Heidi supports over 2 million consults per week in 110 languages, and across 116 countries and more than 200 medical specialties.
Heidi reduces the administrative burden on healthcare professionals by 85%, which is equivalent to 2-3 hours of time. Heidi enables clinicians to better focus on their patients and spend less time after hours catching up on paperwork.
“Doctors are inundated with documentation and that greatly limits the amount of time they can spend really focusing on their patients. I founded Heidi after experiencing administrative burden myself and the incredible burnout that comes with it,” said Dr. Thomas Kelly, CEO and co-founder of Heidi. “We are beyond honored to be recognized by Frost & Sullivan for the difference we are making in clinicians’ lives.”
The Frost & Sullivan report highlighted Heidi’s performance across leading healthcare organizations:
- MaineGeneral Health, where clinicians rapidly adopted Heidi, and surveys found 96% wanted to continue using Heidi, 89% would recommend it to colleagues, and 100% reported no significant documentation errors.
- GI Alliance, the largest gastroenterology practice in the United States, where clinicians documented 147,000+ sessions, transcribed 1.1+ million minutes, and generated 110,000+ structured notes, improving billing accuracy, eliminating backlogs, and enhancing patient comprehension.
“Frost & Sullivan recognizes Heidi for delivering a transformative, scalable solution that elevates clinician experience, advances patient care, and sets a new benchmark for AI-enabled documentation in healthcare,” said Natalia Casanovas, Best Practices Research Analyst at Frost & Sullivan.
In the past few months, Heidi has received numerous accolades including the no. 1 spot in the Deloitte Fast 50 list underscored by an outstanding 15,323% three-year growth rate, and the CHIME Foundation Partner of the Year award. This prestigious award also follows the company’s announcement of $65 million in Series B funding, which is already accelerating its mission to build a true AI Care Partner that sits alongside doctors.
You can learn more about Heidi at https://www.heidihealth.com.
Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Heidi
Heidi is building an AI Care Partner to expand clinical capacity by automating administrative work — documentation, form filling, and task management — so clinicians can focus on patients. Used across emergency departments, general practice, and specialist clinics, Heidi supports more than 2 million consults each week in 110 languages from 116 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.
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Mackenzie Kreitler
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