Heidi, the AI Care Partner used in more than 2.7 million patient visits every week, announced a Memorandum of Understanding (MoU) with City University of Hong Kong (CityUHK), via its Jockey Club College of Veterinary Medicine and Life Sciences, and CityU Veterinary Health Group Co. Ltd. (CVHG), CityUHK's clinical subsidiary. The agreement establishes a framework for collaboration in AI-assisted clinical documentation and veterinary workflow technology.
"The best time to give a clinician a better way of working is before they've spent years doing it the hard way. By working with CityUHK students from the start, we're not just reducing documentation burden - we're helping shape what good clinical practice looks like for the next generation of veterinary professionals in Hong Kong," said Dr. Albert Ip, Chief Medical Officer (Asia) at Heidi.
Bringing AI documentation into veterinary practice
CityUHK's Jockey Club College of Veterinary Medicine and Life Sciences is Hong Kong's only degree-granting veterinary institution, combining rigorous academic training with active clinical practice through CVHG. The MoU creates the conditions for Heidi to be evaluated and developed within that environment, across both the classroom and the clinic.
Under the agreement, the parties will explore four areas of collaboration. Enrolled CityUHK students will have the opportunity to access Heidi's AI documentation platform via their institutional email, with Heidi representatives participating in guest lectures and academic sessions at CityUHK. The parties will also explore how AI-assisted documentation tools can optimize clinical and administrative workflows within veterinary practice settings, including at CVHG's clinical sites. Jointly, CityUHK and Heidi will assess how AI tools can support the development and standardization of clinical documentation practices across teaching and clinical environments. Finally, the parties will work toward evaluating Heidi's platform performance, reliability, and integration into veterinary clinical workflows, with the scope and design of formal research activities to be agreed between the parties.
"The CityUHK JC College of Veterinary Medicine and Life Sciences is excited to introduce Heidi's powerful AI consultation scribe and platform to our veterinary students. It's great to collaborate with this innovative Australian company that has so many links to Hong Kong — a natural fit for us," said Prof. Vanessa Barrs, Dean, Jockey Club College of Veterinary Medicine and Life Sciences, CityUHK.
Built for the whole clinical day
The documentation burden in veterinary medicine mirrors what Heidi was built to address in human healthcare. Clinical notes, referral letters, discharge summaries, and administrative records consume time that veterinarians would rather spend with their patients. Heidi's AI Care Partner platform transcribes clinical visits, builds notes in the clinician's preferred structure, and generates downstream documents from a single source of truth.
The MoU with CityUHK and CVHG is signed for three years. Formal project agreements will follow as specific research and implementation activities are defined.
