Enhancing ENT patient care with AI documentation

May 4, 2025•5 min read

Customer Story

Dr Aman Khanna

Multiple: University Hospitals Birmingham NHS Foundation, Trust Circle Priory Hospital, HCA Harborne Hospital, Modality LLP

Dr. Aman Khanna x Heidi at a glance

"The mental burden is just gone. I feel more relaxed with my private patients because I don’t have to think about the documentation." – Aman Khanna, ENT Surgeon

Key outcomes:

Saved approximately 7-8 minutes per patient consultation.
Eliminated weeks-long delays in dictation.
Reduced mental workload, enhancing clinician focus on patient care.
Enabled rapid creation of customised and accurate consultation templates and letters.
Improved overall job satisfaction by removing documentation stress.

Read on if you might also be experiencing:

Time-consuming traditional dictation and delayed patient letters.
Difficulty recalling patient details due to lengthy transcription turnaround times.
High mental strain from constant documentation demands.
The need for efficient, customisable documentation tailored to surgical practice.

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Background

Aman Khanna is an ENT (Ear, Nose, and Throat) surgeon working in both the NHS and private practice. Having worked in a large trust, Aman has experienced firsthand the challenges of traditional dictation and documentation processes. He first encountered Heidi through a recommendation from a colleague and began using it across both his NHS and private work.