This Usage Policy outlines the terms and conditions governing the acceptable use of Heidi developed by and is operated by Heidi Health Trading Pty Limited (ABN 84 649 783 871) (Heidi Health, we, us, our) and our affiliates. Heidi is designed to provide support in the delivery of health services, including clinical workflow management, access to medical information about patients, and AI-powered evidence synthesis from peer-reviewed clinical studies and clinical-practice guidelines. It integrates AI functionality to support administrative and clinical decision-making processes, including clinical decision support tools. Additionally, it serves as a tool for assisting in the delivery of telehealth services through telephone, video, and chat functionality.
1. Purpose
Our mission is to pioneer the development of artificial intelligence that enhances the cognitive abilities of a seasoned medical practitioner. We are committed to redefining the healthcare landscape by introducing innovative solutions that seamlessly integrate with Electronic Health Records (EHR) and Practice Management Systems (PMS). Our groundbreaking approach empowers medical practitioners to significantly elevate their productivity through AI-driven task automation.
At its core, Heidi is dedicated to providing medical practitioners with indispensable AI tools that become invaluable partners in their day-to-day tasks. Through these tools, clinicians gain access to a new era of efficiency and precision in healthcare, enhancing patient care and streamlining healthcare operations.
2. AI functionality
The AI functionality within Heidi is designed to assist medical practitioners in administrative and clinical decision-making processes. While the AI can provide insights and recommendations based on available data, it is imperative to understand that the final responsibility for all professional and medical decisions related to patient diagnosis, advice, treatment or the quality or accuracy of medical notes rests solely with the medical practitioner.
3. Limitations
3.1 No replacement for Professional Medical Advice
Heidi and its outputs should not be construed as professional medical or healthcare advice, a definitive diagnosis, or a recommendation for treatment. It is not intended to directly assess, maintain, or improve the physical, mental, or emotional health of a patient.
3.2 Prohibited Uses
Users shall not intentionally input fake, misleading, or deceptive data or prompts into Heidi, nor should they attempt to manipulate Heidi into generating clinical diagnoses or treatment decisions on behalf of the clinician or use Evidence outputs as a substitute for independent clinical judgment or direct patient recommendations. Any such misuse of Heidi is strictly prohibited and may result in immediate termination of access. Heidi is designed to assist with genuine clinical workflows and evidence-based research,, and any abuse of this nature undermines the integrity and reliability of the service.
3.3 Review and Verification by Users
Users are responsible for reviewing and verifying the accuracy of the translated content generated by Heidi. Heidi Health emphasizes the importance of thorough review to ensure the clinical relevance and accuracy of the translation outputs. Healthcare providers are urged to exercise their professional judgment in reviewing the translations before relying on them for clinical decision-making or patient care.
4. Disclaimer of Warranties
Heidi is provided "as is" and without warranties of any kind, either express or implied. Heidi disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Users acknowledge that Heidi may not be free from errors or inaccuracies and is not intended to provide medical advice.
5. Translation feature
The Translation Feature ("Translation") within Heidi enables healthcare providers to conduct medical appointments in one language and generate summary notes in another language. By using the Translation, users agree to the terms outlined in this Usage Policy.
5.1 Language Fluency Requirement
Translation is intended for use by healthcare providers who are fluent in both the input and output languages of the translation. Users must ensure they possess adequate language skills to assess the accuracy of the translations and to identify any potential errors or misinterpretations.
5.2 Feedback and Improvements
Participation in the beta testing phase requires active feedback from users regarding their experience with Translation, including reporting inaccuracies and suggesting improvements. Heidi Health is committed to enhancing Translation based on user feedback and may adjust the technology accordingly. Translation is currently in a beta testing stage. Users are encouraged to provide feedback on the accuracy and functionality of the translations to help Heidi improve the Translation feature. Feedback can be submitted through intercom or hello@heidihealth.com.au.
6. Heidi Comms
The Heidi Comms Feature ("Heidi Comms") made available through the Heidi Platform is an AI-powered voice assistant that facilitates voice-based interactions through inbound and outbound phone Heidi Comms for administrative purposes. By using Heidi Comms, Users agree to all the terms outlined in this Usage Policy. Please see our Privacy Policy for details on data handling and processing related to Heidi Comms.
6.1 Scope of Use
Heidi CommsCommsCalls is only intended to be used for lawful purposes and in a manner consistent with its intended administrative support functions. Heidi Comms is not intended to be used for emergencies or to provide direct medical advice, diagnosis, or treatment.
6.2 AI Engagement Disclosure
Heidi Comms is an AI voice assistant that uses speech recognition and natural language processing to interact with patients. Users are responsible for ensuring that patients are informed when they may be engaging with an AI system rather than a human, whether through outbound or inbound communications. Clinicians should also obtain informed consent in accordance with practice-specific requirements and any applicable legal or regulatory processes.
7. Evidence Feature
The Evidence Feature ("Evidence") made available through the Heidi Platform is an AI-powered research tool that provides access to synthesised information from peer-reviewed clinical studies, clinical practice guidelines, and other medical literature. By using Evidence, Users agree to the terms outlined in this Usage Policy and our Privacy Policy.
7.1 Scope of Use
Evidence is intended to support clinicians in accessing and understanding medical literature and clinical guidelines for research and educational purposes. Evidence is designed to inform, not to drive, clinical decision-making, and must not be used as a substitute for independent clinical judgment or patient-specific care decisions.
7.2 In-Session Use and Patient Context
Evidence may be used while an active consultation session is in progress. Where patient context informs a query, Users are responsible for ensuring that any patient-identifiable information is handled in accordance with applicable privacy laws.
In-session Evidence (only available in some jurisdictions) queries and outputs are stored as part of the clinical session record and are subject to the same retention, deletion, and access controls that apply to session data on the Heidi Platform.
Users must not use Evidence to seek a diagnosis, a definitive treatment recommendation, or any output intended to substitute for their own clinical assessment of the patient.
7.3 Accuracy and Source Verification
Evidence uses AI to synthesise information from medical literature and guidelines. Users are responsible for independently verifying any information before applying it to clinical practice, including reviewing original source materials where possible. The absence of a response from Evidence should not be interpreted as confirmation that no research exists on a topic.
7.4 Sharing Evidence Outputs
When sharing Evidence outputs, Users must ensure no patient-identifiable information is included. Users are responsible for ensuring any sharing complies with applicable privacy laws and organisational policies.
8. Reliability
Medical practitioners using Heidi must exercise caution and critical judgment when interpreting its outputs. Heidi provides administrative support and access to synthesized clinical research, but should not replace independent clinical judgment or serve as the sole basis for clinical decision-making. Medical practitioners should always ensure that any recommendations or information obtained from Heidi are thoroughly reviewed, corroborated with additional sources, and integrated into their overall decision-making process. The ultimate responsibility for patient care and decisions lies with the medical practitioner.
9. Compliance with regulations
Heidi has been developed to comply with the majority of international regulations including HIPAA and GDPR. Users outside of Australia, US, UK, EU or Canada are responsible for ensuring that their use of Heidi complies with all applicable local, state, national, and international laws and regulations governing the use of Heidi within their jurisdiction.
10. Data privacy and security
Medical practitioners using Heidi must adhere to all data privacy and security protocols established by Heidi to protect patient information and maintain the confidentiality of healthcare data as outlined within.
11. Reporting issues
Any concerns or issues related to Heidi’s performance, functionality, or adherence to this usage policy should be reported promptly to Heidi for investigation and resolution.
12. General
Heidi reserves the right to amend or modify this Usage Policy at any time. Users will be notified of any changes, and it is the responsibility of the medical practitioners to review and adhere to the updated policy.By using Heidi, medical practitioners acknowledge that they have read and understood this Usage Policy and our Practitioner Terms of Use and agree to abide by the terms and conditions of both documents. Failure to comply with this policy may result in the suspension or termination of access to Heidi.For questions or further information regarding this Usage Policy, please contact Heidi at hello@heidihealth.com.au.