Is Heidi Australian Privacy Principles (APP) compliant?

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

How can I make sure that Heidi really delivers measurable results?

Heidi offers an interactive ROI calculator that helps model your organization’s precise savings and benefits. By entering details such as provider count and visit volume, the calculator projects total hours saved per provider per week, estimated cost savings annually, additional patient visits per year, and equivalent full-time provider capacity regained. To further evaluate potential outcomes in your setting, you can also monitor note quality, billing accuracy, burnout indicators, and clinician satisfaction. By combining real-world usage metrics with ROI modeling, you can provide a clear, evidence-based validation of Heidi’s impact, making it easy to communicate results clearly with stakeholders.

When can we expect to see a return on investment with Heidi?

Most healthcare organizations can expect to see a positive ROI within 3 to 6 months of implementing Heidi. The timeline usually depends on various factors such as size, subscription plan, clinician engagement, and improved patient throughput enabled by the saved documentation time, among others. Studies show that within 14-16 weeks, clinics have reported 50-70% reductions in charting time and significant financial recoupment through reclaimed clinical hours. These gains come from faster note completion, better clinical workflows, and increased capacity for additional patient sessions, all benefiting operational efficiency and overall well-being.

What is the return on investment of using Heidi vs other scribes?

Heidi delivers a high return on investment (ROI) compared to other AI or human scribes by significantly reducing clinical documentation time and improving workflow efficiency. Thanks to its proven 60–80% adoption in the first month (versus 20–40% for competitors), Heidi quickly embeds into clinical workflows and unlocks value fast. Generally, healthcare providers using Heidi routinely save 1 to 2 hours daily on documentation, translating into substantial reclaimed clinical time that can be redirected to patient care and increased revenue. For example, some healthcare providers report recovering around $10,000 to as much as $121,000 in productive clinical time within just 12-16 weeks, with ROI multiples ranging between 5x and 10x on setup costs. Undoubtedly, Heidi’s ROI consistently outpaces both manual scribing and lower-adoption software, making it a standout investment.

How can we measure the benefits of adopting Heidi in our healthcare organization?

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

How is Heidi implemented in large health systems and hospital trusts?

Heidi’s implementation process is designed to be structured yet flexible. Centralized administration allows health leaders to manage user roles, billing, and data retention policies from one place. The Enterprise platform also integrates with existing authentication technology, EHR systems, and organizational governance structures. A good example is how Heidi implemented the UK’s largest clinical rollout of ambient AI with Modality Partnership, the NHS’s largest general practice super-partnership, with more than 360 GPs across 53 sites. As a result, 4 in 5 GPs said that Heidi saved them time and enabled them to build better rapport with patients. Every implementation is tailored to the specific needs of the organization, such as aligning departments and standardizing quality, while minimizing disruption and empowering teams to gain confidence easily.

What measurable time savings can healthcare organizations expect from Heidi?

Healthcare providers using Heidi save an average of 6 minutes per patient encounter. Across a single day, this time saving adds up to significant hours recovered for each provider. For example, New Zealand’s largest privately owned healthcare group, Tamaki Health, saved 100+ hours on documentation within the first two weeks and achieved 91% activation rate within the first month. In a large health system, the effect compounds to hundreds, if not thousands, of clinical hours. For instance, Priority Physicians is a leading US-based concierge medical group. With Heidi, they reduced charting time by 70% and recouped $16,000 in clinical time. By cutting down on administrative burdens, Heidi helps reduce burnout and allows them to spend more time focusing on quality of care.

How effective is Heidi at scaling across large clinical teams?

Heidi reaches 60-80% adoption within the first month, far exceeding just 20-40% average seen with other AI scribes. Australia’s leading emergency telemedicine service provider, My Emergency Doctor, demonstrated this by achieving 77% adoption within just 3 weeks. This rapid uptake reflects Heidi’s design that fits directly into existing workflows without requiring major behavior change. High adoption rates mean value can be realized quickly and consistently across the organization. Hospitals no longer struggle with low engagement and instead see real and sustained usage, which is essential when deploying technology at scale.

Can Heidi be used in complex healthcare organizations?

Yes. Heidi is already deployed across 200+ specialties, from primary care and psychiatry to emergency medicine and dentistry. This breadth ensures Heidi adapts to unique preferences, clinical workflows, and the unique needs of every department. For example, Heidi is used in a federally qualified healthcare center (FQHC) like Hawse Health, and they provide a wide range of primary and specialized care services, including dental and behavioral health. On Heidi’s personalization, they shared, “Each provider has their own way to see SOAP notes… Heidi gets them to sound the way they sound." With Heidi, health systems can rely on one AI documentation solution across multidisciplinary teams, delivering a unified experience instead of fragmented tools.

Is there a limit to how many people I can refer?

No! You can refer an unlimited number of people. Remember, referral rewards are capped at a 6 months of each user's subscription.

You can decide between recieving PayPal cash. Once your first referee joins our Pro plan and pays the subscription fee, we will notify you and provide instructions to cash- out your reward through PayPal.

Will I be rewarded for referring whole clinics, not just individuals?

Yes! If you refer a clinician or clinic owner, you will be rewarded for each FTE who joins Heidi's Pro tier.

Where can I find my referral link?

You can find your referral link in your Heidi account by going into Settings > Account and clicking on the section called referral link. The first time you click it, you'll set up how you want to receive payments. The link will then be available in this section of settings for you to copy whenever you need it.

Why is Heidi the best AI scribe for psychiatry?

Heidi is the best AI scribe for psychiatry because it understands the nuances of specific mental health practices. Since mental health documentation styles can vary significantly, what makes Heidi AI stand out is its customizability. It can match the individual practitioner’s approach to documentation, ensuring consistency and accuracy in their notes. Heidi is also designed to integrate seamlessly into existing workflows, regardless of the setting (whether you’re in a private practice, part of a group practice, in a hospital, or providing telehealth services). With Heidi handling the bulk of administrative tasks, professionals can focus on patient interaction instead of staying late to finish paperwork. This time savings leads to decreased cognitive load and improved work-life balance.

Why is Heidi the best note taking app for therapists?

Heidi is the best note taking app for therapists because it captures therapy sessions with high contextual accuracy and formats notes to align with mental health standards. It also works consistently, intuitively, and with measurable impact. Behavioral health professionals across specialties trust Heidi to reduce administrative burden and elevate care. 2 hours saved per day 93% report reduced burnout 95% say patient care improved 92% feel happier in their practice Source: Heidi behavioral health user survey, January 2025

How can I get started with Heidi as my AI scribe for medical trainees?

Getting started with Heidi as your AI medical scribe couldn’t be easier for medical trainees. Simply sign up here to claim your Heidi Pro subscription, which is completely free for medical students, interns, residents, and registrars. You don’t need to input credit card details, but verification of your training status is required annually. Heidi’s AI medical scribe for medical trainees is very intuitive and requires minimal onboarding. However, we recommend checking out some of our how to videos and guides to fully understand how this powerful tool can support both your clinical practice and learning.

What makes Heidi stand out from other AI scribes for solo practitioners?

Heidi stands out from other AI scribes by going beyond transcriptions, handling your full clinical workflow from pre-visit prep (Context) to post-visit follow-ups (Calls). It adapts to over 200 specialties, supports 110+ languages, and complies with HIPAA, GDPR, and Australian Privacy Principles, among others. With 60% to 80% activation rates, which is double the industry average, clinicians actually use Heidi every day, not just in the first week.

How does Heidi work for solo clinicians?

Heidi acts as your always-on AI medical scribe, capturing consultations in real time and turning them into structured, specialty-specific notes, letters, and follow-up tasks. For solo practitioners, it eliminates after-hours documentation by completing notes before the patient leaves. Whether you are in-person, on telehealth, or working offline, Heidi keeps pace with your workflow so you can focus entirely on your patients, not your keyboard.

How does Heidi work for clinics?

Heidi captures patient encounters and structures dialogue into clinical notes, referral letters, after-visit summaries, and other documents that match your clinic’s standards. It works across all care settings, from primary care centers to multi-specialty clinics, ensuring every provider documents accurately and consistently. One conversation produces all the documents needed, reducing administrative workload across the whole team.

How does Heidi support team onboarding and training?

Heidi is designed for quick adoption. Your clinic can be set up in minutes, and each provider receives access to specialty-specific templates that can be customized to your workflows. Our customer success team works with you to build shared templates, set documentation standards, and train staff so everyone uses Heidi confidently. Clinics also have access to Heidi Guides, video tutorials, and ongoing support.

How can our clinic get started with Heidi?

To get your clinic started with Heidi, try the Practice plan (free for 14 days), set up your account, and enter credit card information. Note that you will not be billed if you cancel before the trial ends. Next, add the email addresses of clinicians you want to join, and each will receive an invitation to create their account. For centralized billing, you can set up a team structure before inviting staff. Once your account is created, simply start Heidi at the beginning of an appointment and stop it when you finish. Heidi can be accessed via a web browser, a desktop app, or a mobile app (iOS and Android). Sign up for free today.

How can my private practice get started with Heidi?

Your private practice can get started with Heidi within minutes, and there’s even a personal onboarding guide to help set you up for success. Simply sign up to create an account and start transcribing instantly. All users can access Heidi Pro (free for 14 days) with the ability to use Ask Heidi, edit specialty-specific templates, and more. Try Heidi for free today and easily upgrade to the right subscription plan for your private practice. See pricing.

Can I integrate Heidi with our current EHR or practice management system?

Yes, Heidi connects with Electronic Health Record (EHR) platforms such as Athenahealth, MedicalDirector, Best Practice, and many others, as well as any browser-based system through the Chrome Extension. Notes and documents can be exported in multiple formats or pushed directly into the correct sections of your EHR. If your software is not yet fully integrated, Heidi’s one-click copy and paste functionality means your team can still use it without disrupting daily operations.

Can I connect Heidi with my existing software technology?

Yes, Heidi integrates with leading Electronic Health Record (EHR) and practice management platforms, including Halaxy, Semble, Cliniko, MediRecords, etc. and other web-based systems via Chrome Extension. You can push notes directly into your existing record or export in multiple formats. Even without a direct integration, Heidi's one-click copy and paste workflow works seamlessly in any system.

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Frequently asked questions

Does Heidi work offline? Is it HIPAA compliant? What languages are supported? Find answers to common questions about Heidi's AI medical scribe platform.

Contact support

Real adoption drives real transformation

Join thousands of teams worldwide who've made Heidi part of their daily practice

Get Heidi free

Frequently asked questions

Does Heidi work offline? Is it HIPAA compliant? What languages are supported? Find answers to common questions about Heidi's AI medical scribe platform.

Contact support

Real adoption drives real transformation

Join thousands of teams worldwide who've made Heidi part of their daily practice

Get Heidi free

Frequently asked questions

Is Heidi Australian Privacy Principles (APP) compliant?

Is Heidi Australian Privacy Principles (APP) compliant?

How can I make sure that Heidi really delivers measurable results?

How can I make sure that Heidi really delivers measurable results?

When can we expect to see a return on investment with Heidi?

When can we expect to see a return on investment with Heidi?

What is the return on investment of using Heidi vs other scribes?

What is the return on investment of using Heidi vs other scribes?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How is Heidi implemented in large health systems and hospital trusts?

How is Heidi implemented in large health systems and hospital trusts?

What measurable time savings can healthcare organizations expect from Heidi?

What measurable time savings can healthcare organizations expect from Heidi?

How effective is Heidi at scaling across large clinical teams?

How effective is Heidi at scaling across large clinical teams?

Can Heidi be used in complex healthcare organizations?

Can Heidi be used in complex healthcare organizations?

Is there a limit to how many people I can refer?

Is there a limit to how many people I can refer?

How do I get paid?

How do I get paid?

Will I be rewarded for referring whole clinics, not just individuals?

Will I be rewarded for referring whole clinics, not just individuals?

Where can I find my referral link?

Where can I find my referral link?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best note taking app for therapists?

Why is Heidi the best note taking app for therapists?

How can I get started with Heidi as my AI scribe for medical trainees?

How can I get started with Heidi as my AI scribe for medical trainees?

What makes Heidi stand out from other AI scribes for solo practitioners?

What makes Heidi stand out from other AI scribes for solo practitioners?

How does Heidi work for solo clinicians?

How does Heidi work for solo clinicians?

How does Heidi work for clinics?

How does Heidi work for clinics?

How does Heidi support team onboarding and training?

How does Heidi support team onboarding and training?

How can our clinic get started with Heidi?

How can our clinic get started with Heidi?

How can my private practice get started with Heidi?

How can my private practice get started with Heidi?

Can I integrate Heidi with our current EHR or practice management system?

Can I integrate Heidi with our current EHR or practice management system?

Can I connect Heidi with my existing software technology?

Can I connect Heidi with my existing software technology?

Real adoption drives real transformation

Frequently asked questions

Is Heidi Australian Privacy Principles (APP) compliant?

Is Heidi Australian Privacy Principles (APP) compliant?

How can I make sure that Heidi really delivers measurable results?

How can I make sure that Heidi really delivers measurable results?

When can we expect to see a return on investment with Heidi?

When can we expect to see a return on investment with Heidi?

What is the return on investment of using Heidi vs other scribes?

What is the return on investment of using Heidi vs other scribes?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How is Heidi implemented in large health systems and hospital trusts?

How is Heidi implemented in large health systems and hospital trusts?

What measurable time savings can healthcare organizations expect from Heidi?

What measurable time savings can healthcare organizations expect from Heidi?

How effective is Heidi at scaling across large clinical teams?

How effective is Heidi at scaling across large clinical teams?

Can Heidi be used in complex healthcare organizations?

Can Heidi be used in complex healthcare organizations?

Is there a limit to how many people I can refer?

Is there a limit to how many people I can refer?

How do I get paid?

How do I get paid?

Will I be rewarded for referring whole clinics, not just individuals?

Will I be rewarded for referring whole clinics, not just individuals?

Where can I find my referral link?

Where can I find my referral link?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best AI scribe for psychiatry?

Why is Heidi the best note taking app for therapists?