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Heidi AI

Heidi. By your side.

© 2026 Heidi. All rights reserved.

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Careers

Work worth shipping

Healthcare is buckling under the weight of administration, and the human connection at the heart of medicine is slowly eroding. This is a global problem and we're building the AI Care Partner that fixes it.
Choose the challenge. Choose Heidi.

See open rolesHow we work
Heidi team

We chose a purpose-driven mission that actually matters, and we hire people who want to do the same. You’ll be pushed to do your very best work, but you will trust, admire, and learn from the people working right alongside you. And if we’re honest, it’s not easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance.

If you want to do your life’s best work at the edge of healthcare, tech and invention, this is the place to do it.

2.8M+

Patient interactions powered every week

67M

Hours saved since launch

8

Offices across AU, US, UK, Canada & Singapore

500+

Heidis building the next decade of healthcare

Benefits & perks

How we take care of our people.

Health and wellness

Region-based health cover, wellness stipends and a proper home setup. We invest in the things that keep you performing at the top of your game.

Parental leave

Paid parental leave at full salary: 26 weeks for primary carers and 18 weeks for secondary carers, globally. Your equity continues to vest throughout.

Flexible hybrid culture

Work where you do your best thinking. Come together in-office for high-signal collaboration, team offsites and company-wide sessions.

IVF & fertility support

A one-time direct payment to support employees through IVF, egg freezing or sperm freezing, recognising the personal and financial weight of the journey.

Clinical leave

10 days per year to help our clinicians maintain accreditation and stay close to the reality of healthcare. Available where ongoing accreditation is required.

Learning & development budget

$1,000 per year for training, courses, certifications, conferences and materials.

Home office setup

A one-off $500 to kit out your home setup, monitor, chair, desk, or whatever helps you do your best work from wherever you work.

Work from anywhere for up to 1 month

Relocate temporarily, work alongside another team, or spend time in-market with customers. We operate globally across Melbourne, Sydney, Brisbane, New York, San Francisco, London, Toronto and Singapore, and you're encouraged to use the network.

Team Engagement

An annual team engagement budget for moments that strengthen connection and help your team do their best work together.

Founders of Heidi

The shortest line from idea to impact.

We keep hierarchy flat so momentum stays fast. At Heidi, you sit in the room with the founders, debate high-stakes technical and clinical problems, and own the solutions from day one.

Thomas Kelly

Thomas Kelly

Co-Founder & CEO

Yu Liu

Yu Liu

Co-Founder & CTO

Waleed Mussa

Waleed Mussa

Co-Founder & CFO

Our process

How we hire.

We hire carefully and move fast, the same way we build. Our process is designed to give you a real read on the work, the team and how we think and to give us the same. Expect real problems and honest conversations.

1
Recruiter Chat

An intro call to get to know you, what you've built, what you're looking for, and what drew you to Heidi.

2
Behavioural Interviews

A conversation about your past experiences. We're curious how you approach problems, work with teams, and what you've learned along the way.

3
Live Challenge

A practical assignment on a real problem you could tackle in-role.

4
Final Interviews

A wider-lens chat with our senior Heidis. We talk long-term trajectory, ambitions, and assess for cultural fit.

5
Offer

We get back to you quickly, either way. If it's a yes, we'll walk through the offer together and answer anything you need before deciding.

Open roles

Find your seat.

Do the best work of your career

The next decade of healthcare is being built right now. We'd love you to help us build it, whatever background, path or postcode you're coming from.

How we work

Values that set the standard.

Live Forever

We build for healthcare's next decade, not next quarter

Practice Ownership

Everyone here carries the company

Life at Heidi

Culture, shipped.

Heidi 'Find Evidence' tour bus with the team posing in front

Roadshow • Auckland

Heidi-branded cupcake tower at a celebration

Heidi cupcakes • Mega Minds

Heidi 'Find Evidence in the chaos' billboard on the Las Vegas strip

Billboard • Las Vegas

Welcome Kit • Mega Minds

Welcome Kit • Mega Minds

Team selfie • Melbourne

Team selfie • Melbourne

Waterfront • Melbourne

Waterfront • Melbourne

Buffet dinner • Offsite

Buffet dinner • Offsite

Heidi Unlocked • Melbourne

Heidi Unlocked • Melbourne

Heidi crew walking through a Melbourne street together

Merch stand • Unlocked

Registration • Team night

Registration • Unlocked

Team photo • HQ
Heidi 'Find Evidence' tour bus with the team posing in front

Roadshow • Auckland

Heidi-branded cupcake tower at a celebration

Heidi cupcakes • Mega Minds

Heidi 'Find Evidence in the chaos' billboard on the Las Vegas strip

Billboard • Las Vegas

Welcome Kit • Mega Minds

Welcome Kit • Mega Minds

Move Fast, Fix Faster

More turns at the game means more chances to get it right

Get Better

The best clinicians teach. So do we

Team selfie • Melbourne

Team selfie • Melbourne

Waterfront • Melbourne

Waterfront • Melbourne

Buffet dinner • Offsite

Buffet dinner • Offsite

Heidi Unlocked • Melbourne

Heidi Unlocked • Melbourne

Heidi crew walking through a Melbourne street together

Merch stand • Unlocked

Registration • Team night

Registration • Unlocked

Team photo • HQ

Customer Experience

Clinical Form SpecialistMakati City
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Clinical Form Specialist

Makati CityFull-timeView role →
Customer Success LeadJapan
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Customer Success Lead

JapanFull-timeView role →
Technical Support SpecialistMakati City
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Technical Support Specialist

Makati CityFull-timeView role →

Engineering

Backend Software Engineer - New BetsLondon
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Backend Software Engineer - New Bets

LondonFull-timeView role →
Clinical Coding Specialist (Australia)Melbourne, Sydney
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Clinical Coding Specialist (Australia)

Melbourne, SydneyFull-timeView role →
Data AnalystMelbourne, Sydney
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Data Analyst

Melbourne, SydneyFull-timeView role →
Engineering Lead - Developer PlatformMelbourne, Sydney
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Engineering Lead - Developer Platform

Melbourne, SydneyFull-timeView role →
Forward Deployed Engineer - IrelandIreland
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Forward Deployed Engineer - Ireland

IrelandFull-timeView role →
Forward Deployed Engineer - UKLondon
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Forward Deployed Engineer - UK

LondonFull-timeView role →
Lead Site Reliability Engineer Melbourne, Sydney
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Lead Site Reliability Engineer

Melbourne, SydneyFull-timeView role →
Mid Level AI Models EngineerMelbourne, Sydney
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Mid Level AI Models Engineer

Melbourne, SydneyFull-timeView role →
Principal Platform Engineer - LondonLondon
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Principal Platform Engineer - London

LondonFull-timeView role →
Senior AI Models EngineerMelbourne, Sydney
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Senior AI Models Engineer

Melbourne, SydneyFull-timeView role →
Senior Android EngineerMelbourne, Sydney
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Senior Android Engineer

Melbourne, SydneyFull-timeView role →
Senior Backend Engineer - UKLondon
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Senior Backend Engineer - UK

LondonFull-timeView role →
Senior DevOps Engineer - Azure Sydney
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Senior DevOps Engineer - Azure

SydneyFull-timeView role →
Senior DevOps Engineer - GCP Melbourne, Sydney
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Senior DevOps Engineer - GCP

Melbourne, SydneyFull-timeView role →
Senior LLMOps EngineerMelbourne, Sydney
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Senior LLMOps Engineer

Melbourne, SydneyFull-timeView role →
Senior Localisation EngineerMelbourne, Sydney
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Senior Localisation Engineer

Melbourne, SydneyFull-timeView role →
Senior Product AnalystMelbourne, Sydney
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Senior Product Analyst

Melbourne, SydneyFull-timeView role →
Senior Software Engineer - Desktop AppMelbourne, Sydney
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Senior Software Engineer - Desktop App

Melbourne, SydneyFull-timeView role →
Senior Software Engineer - Robotic Process AutomationLondon
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Senior Software Engineer - Robotic Process Automation

LondonFull-timeView role →
Staff Frontend Solution ArchitectMelbourne
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Staff Frontend Solution Architect

MelbourneFull-timeView role →
Vendor Management LeadMelbourne
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Vendor Management Lead

MelbourneFull-timeView role →

Finance

Accounts Receivable SpecialistMakati City
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Accounts Receivable Specialist

Makati CityFull-timeView role →
APAC Payroll SpecialistMakati City
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APAC Payroll Specialist

Makati CityFull-timeView role →
Finance ManagerLondon
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Finance Manager

LondonFull-timeView role →
FP&A Analyst Sydney, Melbourne
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FP&A Analyst

Sydney, MelbourneFull-timeView role →
Senior Revenue AccountantMakati City
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Senior Revenue Accountant

Makati CityFull-timeView role →

GTM

Account Executive - EnterpriseNew York, Remote
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Account Executive - Enterprise

New York, RemoteFull-timeView role →
Account Executive, WestVancouver, Remote
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Account Executive, West

Vancouver, RemoteFull-timeView role →
Account ManagerNew York
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Account Manager

New YorkFull-timeView role →
Bid ManagerMelbourne, Sydney
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Bid Manager

Melbourne, SydneyFull-timeView role →
Clinical AssociateLondon
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Clinical Associate

LondonFull-timeView role →
Clinical Enablement AssociateSouth Africa
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Clinical Enablement Associate

South AfricaFull-timeView role →
Commercial Account ExecutiveNew York
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Commercial Account Executive

New YorkFull-timeView role →
Commercial Analyst, DACHBerlin, Germany
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Commercial Analyst, DACH

Berlin, GermanyFull-timeView role →
Commercial Analyst, FranceParis, France
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Commercial Analyst, France

Paris, FranceFull-timeView role →
Commercial Lead - Clinical TrialsLondon
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Commercial Lead - Clinical Trials

LondonFull-timeView role →
Commercial Specialist (AU)Melbourne
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Commercial Specialist (AU)

MelbourneInternView role →
Customer Success AssociateCape Town
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Customer Success Associate

Cape TownFull-timeView role →
Customer Success ManagerToronto
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Customer Success Manager

TorontoFull-timeView role →
Customer Success Manager (SMB)Melbourne, Sydney
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Customer Success Manager (SMB)

Melbourne, SydneyFull-timeView role →
Customer Success Manager, DACHBerlin, Germany, Munich, Germany
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Customer Success Manager, DACH

Berlin, Germany, Munich, GermanyFull-timeView role →
Customer Success Manager, EnterpriseLondon
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Customer Success Manager, Enterprise

LondonFull-timeView role →
Customer Success Manager, WestVancouver
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Customer Success Manager, West

VancouverFull-timeView role →
Customer Systems LeadMelbourne, Sydney
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Customer Systems Lead

Melbourne, SydneyFull-timeView role →
Enterprise Account ExecutiveBrisbane
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Enterprise Account Executive

BrisbaneFull-timeView role →
Enterprise Account ExecutiveSingapore
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Enterprise Account Executive

SingaporeFull-timeView role →
Enterprise Account ExecutiveMelbourne, Sydney
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Enterprise Account Executive

Melbourne, SydneyFull-timeView role →
Enterprise Business Development RepresentativeNew York
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Enterprise Business Development Representative

New YorkFull-timeView role →
Enterprise Sales ManagerMelbourne, Sydney
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Enterprise Sales Manager

Melbourne, SydneyFull-timeView role →
GTMLondon
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GTM

LondonFull-timeView role →
GTM Operations AnalystLondon
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GTM Operations Analyst

LondonFull-timeView role →
Head of Customer EducationMelbourne, Sydney
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Head of Customer Education

Melbourne, SydneyFull-timeView role →
Head of Enterprise Customer SuccessMelbourne, Sydney
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Head of Enterprise Customer Success

Melbourne, SydneyFull-timeView role →
Head of GTM OperationsSan Francisco
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Head of GTM Operations

San FranciscoFull-timeView role →
Head of GTM OperationsSydney, Melbourne
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Head of GTM Operations

Sydney, MelbourneFull-timeView role →
New Business RepresentativeNew York
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New Business Representative

New YorkFull-timeView role →
Partnerships AssociateLondon
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Partnerships Associate

LondonFull-timeView role →
Partnerships ManagerToronto
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Partnerships Manager

TorontoFull-timeView role →
Sales Director, USNew York
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Sales Director, US

New YorkFull-timeView role →
Sales LeadJapan
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Sales Lead

JapanFull-timeView role →
Senior Solutions Engineer - HealthtechLondon
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Senior Solutions Engineer - Healthtech

LondonFull-timeView role →
UK&I Partnerships LeadLondon
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UK&I Partnerships Lead

LondonFull-timeView role →

Legal, Regulatory & Compliance

Design Quality EngineerSydney, Melbourne
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Design Quality Engineer

Sydney, MelbourneFull-timeView role →
Design Quality EngineerLondon, Berlin, Germany, Paris, France
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Design Quality Engineer

London, Berlin, Germany, Paris, FranceFull-timeView role →

Marketing

Automation & Lifecycle SpecialistSydney, London, Melbourne
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Automation & Lifecycle Specialist

Sydney, London, MelbourneFull-timeView role →
Digital DesignerMakati City
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Digital Designer

Makati CityFull-timeView role →
Director of Product MarketingNew York
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Director of Product Marketing

New YorkFull-timeView role →
Global Communications Ops ManagerSydney, Melbourne
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Global Communications Ops Manager

Sydney, MelbourneFull-timeView role →
Marketing LeadJapan
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Marketing Lead

JapanFull-timeView role →
Social Media ManagerMelbourne
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Social Media Manager

MelbourneFull-timeView role →

Other

Expression of Interest — Heidi Entry ProgramMelbourne, London, New York, San Francisco
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Expression of Interest — Heidi Entry Program

Melbourne, London, New York, San FranciscoFull-timeView role →
Expression of Interest (AU)Melbourne
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Expression of Interest (AU)

MelbourneFull-timeView role →
Expression of Interest (Remote)Remote
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Expression of Interest (Remote)

RemoteFull-timeView role →
Expression of Interest (UK)London
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Expression of Interest (UK)

LondonFull-timeView role →
Expression of Interest (US)Denver
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Expression of Interest (US)

DenverFull-timeView role →

People

Senior People Partner - EMEALondon
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Senior People Partner - EMEA

LondonFull-timeView role →

Product

Deployed Product Manager, Health SystemsSan Francisco, New York
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Deployed Product Manager, Health Systems

San Francisco, New YorkFull-timeView role →
Deployed Product Manager, Health SystemsSydney, Melbourne
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Deployed Product Manager, Health Systems

Sydney, MelbourneFull-timeView role →
Head of ImplementationSydney, Melbourne
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Head of Implementation

Sydney, MelbourneFull-timeView role →
Head Of ImplementationSan Francisco
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Head Of Implementation

San FranciscoFull-timeView role →
Head of Product Marketing New York
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Head of Product Marketing

New YorkFull-timeView role →
Head of Technology, North AmericaSan Francisco
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Head of Technology, North America

San FranciscoFull-timeView role →
Product Manager, Revenue CycleSan Francisco, New York
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Product Manager, Revenue Cycle

San Francisco, New YorkFull-timeView role →
Product Marketing ManagerSydney, Melbourne
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Product Marketing Manager

Sydney, MelbourneFull-timeView role →
Product Operations Sydney, Melbourne
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Product Operations

Sydney, MelbourneFull-timeView role →
Senior Product DesignerSan Francisco
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Senior Product Designer

San FranciscoFull-timeView role →
Senior Product Manager - New BetsLondon
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Senior Product Manager - New Bets

LondonFull-timeView role →
Technical Program Manager, Integrations - Health SystemsSingapore
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Technical Program Manager, Integrations - Health Systems

SingaporeFull-timeView role →