How The Hummingbird Centre reclaimed clinician time and joy with Heidi AI

July 29, 2025•6 min read

The Hummingbird Centre x Heidi at a glance

“Heidi has been an absolute game changer. It’s saving our team time, energy, and helping us get back to what we do best - supporting our clients.” - Alikki Russell, Director, The Hummingbird Centre

Key outcomes:

Up to 1 hour saved per clinician per day
92% adoption rate across the practice
6,400+ sessions recorded with Heidi
Significantly reduced admin stress and improved job satisfaction
Enhanced session quality and therapeutic presence

Read on if you’re also experiencing:

Clinicians working overtime to finish notes
Burnout from repetitive admin tasks
Inefficient double-handling of documentation
Resistance to AI tools in sensitive care settings

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Background

Alikki Russell is the Director of The Hummingbird Centre, a multidisciplinary psychology practice based in Newcastle, NSW. With four clinics across the region and a team of around 40 - including clinicians and administrative staff - The Hummingbird Centre provides therapy, assessments, and treatment across the lifespan. While committed to delivering high-quality mental health support, Alikki and her team are equally focused on improving the systems that support both clinicians and clients, making the work more sustainable, and the care more effective.