Heidi and Tāmaki Health: Empowering culturally diverse care

August 1, 2025•7 min read

Tāmaki Health x Heidi at a glance

“By embedding Heidi at scale across all our clinics into everyday clinical practice, we’re not only improving documentation accuracy and efficiency but also reducing cognitive load for our clinicians, giving them back time to focus on patient care.

This is a prime example of how we are using AI to scale, enhance workforce wellbeing, and deliver smarter, more connected healthcare.” - Sam Ranchhod - CDO at Tāmaki Health

Key outcomes:

Reduced charting time by 70%
100+ hours saved on documentation within the first two weeks
Achieved 91% clinician activation rate within the first month
Improved clinician satisfaction and reduced cognitive load

Read on if you might also be experiencing:

Challenges managing documentation efficiently at scale
Difficulties maintaining consistent documentation quality across multiple locations
Physicians frequently working overtime due to excessive paperwork

Background

Founded in 1977, Tāmaki Health started as a single South Auckland GP clinic dedicated to providing accessible, affordable, and high-quality medical care. Today, Tāmaki Health is New Zealand’s largest independent primary healthcare group, operating over 50 clinics under two sub-brands: Local Doctors and White Cross. Serving over 4,500 patients daily, Tāmaki Health provides care in culturally diverse communities, across a range of geographies, often serving communities with high health needs such as Māori , Pasifika and lower decile population groups.

Challenges

Dr Slushna Weeramuni, an experienced GP at Tāmaki Health’s Lynn Mall Medical Centre and Deputy Clinical Director for Tāmaki Health, has witnessed firsthand the mounting pressures facing clinicians over her 30-year career.