Background
Overcomers Counseling is a mental health practice operating across Colorado Springs, Pueblo, and Aurora. With a team of 85-90 therapists, the practice offers therapeutic services for individuals aged 3 and up, specializing in areas such as play therapy and complex trauma. Established with a mission to provide high-quality, accessible mental health care, Overcomers Counseling accommodates a high volume of in-person and telehealth appointments. With a strong focus on patient care, they face the challenge of managing detailed documentation requirements from insurance companies, which can be time-consuming for their clinicians.
Challenges
- Time-consuming note-taking With 85-90 therapists working across multiple locations, clinicians were spending excessive time on documentation after each session. This left them with limited time to take breaks or prepare for their next patient.
- Difficulty meeting insurance documentation standards Due to tight session turnaround times, about 7 minutes between each session, clinicians struggled to meet the documentation requirements for insurance, making it hard to maintain detailed and personalized notes that meet audit expectations.
- Inefficient and impersonal EHR systems The existing Electronic Health Records (EHR) systems were not tailored to each patient's progress, leading to generic documentation that often missed essential details for accurate treatment plans.
