MELBOURNE, Australia – January 8, 2026 – Heidi, the fast-growing healthcare AI company building an AI Care Partner that automates documentation and other administrative tasks, today announced it has received Frost & Sullivan’s 2026 Technology Innovation Leadership Recognition in the North America AI medical scribe industry category. This award honors companies that demonstrate visionary innovation, market-leading performance, and exceptional customer care.
In its report, Frost & Sullivan applauded Heidi for its “intentional design, deep clinical relevance, and proven versatility,” noting that these features “allow it to function as a truly universal tool that meets the demands of modern healthcare with precision and reliability.” The report also cited that Heidi supports over 2 million consults per week in 110 languages, and across 116 countries and more than 200 medical specialties.
Heidi reduces the administrative burden on healthcare professionals by 85%, which is equivalent to 2-3 hours of time. Heidi enables clinicians to better focus on their patients and spend less time after hours catching up on paperwork.
“Doctors are inundated with documentation and that greatly limits the amount of time they can spend really focusing on their patients. I founded Heidi after experiencing administrative burden myself and the incredible burnout that comes with it,” said Dr. Thomas Kelly, CEO and co-founder of Heidi. “We are beyond honored to be recognized by Frost & Sullivan for the difference we are making in clinicians’ lives.”
The Frost & Sullivan report highlighted Heidi’s performance across leading healthcare organizations:
- MaineGeneral Health, where clinicians rapidly adopted Heidi, and surveys found 96% wanted to continue using Heidi, 89% would recommend it to colleagues, and 100% reported no significant documentation errors.
- GI Alliance, the largest gastroenterology practice in the United States, where clinicians documented 147,000+ sessions, transcribed 1.1+ million minutes, and generated 110,000+ structured notes, improving billing accuracy, eliminating backlogs, and enhancing patient comprehension.
“Frost & Sullivan recognizes Heidi for delivering a transformative, scalable solution that elevates clinician experience, advances patient care, and sets a new benchmark for AI-enabled documentation in healthcare,” said Natalia Casanovas, Best Practices Research Analyst at Frost & Sullivan.
