Every practice weighing up an agent is asking the same question, in clinical governance meetings and between patients. Who checked this before it reached the chart? Clinicians won’t accept reassurance as the answer. They want to see how the agent behaves, where it stops, and who can stop it.
Until now, AI in the clinic helped draft notes, and the engineering questions were about transcript accuracy and output format. With Heidi II, our agents can now act. Heidi can handle the visit prep, the follow-up list, and the chart update, and each of those actions reaches further than a note does.
In healthcare, an agent’s mistakes reach real people. A wrong medication written back to the chart or a follow-up sent to the wrong patient can land with patients, payers or another clinician, and the record stays in the chart. The test for any agent is whether you’d put your name to its work.
Medicine already builds friction in where the stakes are high, from the surgical safety checklist to the independent double-check on high-risk medications. We built our agents on the same principle, a bar we think every healthcare agent should meet. By default, drafts wait for a clinician's review and a write-back pauses at the chart.
Many people on our team have a clinical background, and some still work in clinics. We know what safety means in practice, the same way you do, and that shaped three decisions in how our agents work.
