Heidi is ISO 27001-Certified!
LJ Acallar
December 3, 2025•7 min read
Fact checked by Rick Zhong
What is ISO 27001 Certification?
The ISO 27001 certification sets the standard for maintaining information security across industries globally. Essentially, it is a set of requirements that describes how all aspects of security should be managed within Information Security Management Systems (ISMS).
Formally known as ISO/IEC 27001:2022, this certification is published by the International Organization for Standardization (ISO) for companies to protect data through careful development and improvement of ISMS.
Companies and individuals can get certified so they can inform clients that they are eligible to protect data in ways that keep confidentiality, integrity, and availability, also popularly regarded as the “CIA triad”.
What does it mean that Heidi is ISO 27001-certified?
All companies must have an ISMS that contains the policies, controls, and steps to meet the CIA triad, which defines its objectives
Below is a quick rundown of why care systems trust patient data safety with Heidi.
Your Data is Protected
Heidi being certified with ISO 27001 means your data remains confidential, is kept with integrity, and is accessible only to authorized personnel. Heidi also ensures that its integration with the EHR or PMS are protected through risk-based controls rather than mere technical fixes.
Data Control is in Your Hands
Heidi supports layered controls: technological, physical, and human, so practices retain full autonomy over how information is managed. ISO 27001 certification helps hospitals and larger health systems establish strong security guardrails, especially those that operate across multiple regions and deliver telehealth services.
This global standard ensures that the flow of transnational health data remains safe and seamless. Heidi reinforces this strategy of avoiding risks through strict data governance, regular audits, and human oversight.
Risk Management is Effective
With Heidi operating under ISO 27001 requirements, the framework addresses a wide range of rules, requirements, and other legal considerations for securing healthcare information. Heidi places guardrails that significantly reduce the likelihood of data breaches, which can be costly. By investing in a certified system, enterprise care organizations gain long-term savings and stability.
Using ISO 27001-certified health-tech software that provides an intelligence layer, like Heidi, has proven early success from adopters. Ontario-based health team Cambridge North Dumfries (CND OHT) experienced elevated workflows with the following results:
- All clinicians restored their presence when facing patients
- Lower levels of burden at work were reported by 90%
- Clear and high-fidelity records cited by 70%
- 80% of documentation notes needed fewer edits
- 11 minutes saved per consultation on average
Heidi leads AI in healthcare, supporting over 2 million patient sessions weekly in over 50 countries. It produces secure, compliant notes that sound just like you while you recenter care on patients.
How does Heidi maintain ISO 27001 certification?
Heidi maintains its ISMS as a dynamic system that continuously conducts risk assessments and updates treatment plans to manage identified hazards. By undergoing recertification regularly, Heidi helps care systems to proactively mitigate risks by building trust in the following ways:
1. Heidi enforces strong access controls and authentication
To safeguard the integrity of customer information against evolving business and technological threats, Heidi proactively reviews its security controls. Furthermore, Heidi implements a planned schedule of internal audits to rigorously test the effectiveness of its policies and controls, both theoretically and in practice.
2. Heidi continuously work on privacy controls
At Heidi, we engage an accredited independent auditing firm to carry out annual surveillance and maintain a dedicated compliance team. Our compliance team works diligently to continuously monitor and improve our controls.
3. Heidi has a low appetite for risks
Ongoing ISO 27001 work is strategically valuable in the healthcare sector. Heidi stays within a documented risk appetite, especially for anything that might affect patient safety, privacy, and data security, among others.
For instance, Heidi maintains a very low risk tolerance concerning the accuracy of clinical documentation. To ensure this, the process incorporates multiple layers of quality control and human review.
Enhance Your Organization’s Data Security with ISO 27001-Certified Heidi
Heidi enforces data localization within each region it serves. It protects companies’ data, ensuring that consultation audio is never saved, and clinicians retain full control over finalizing notes.
Join hundreds of thousands of clinicians who benefit from automated documentation, better headspace at work, and the overall impact of patient-centered care.
FAQs About ISO 27001 Certification
Why does ISO 27001 matter for healthcare artificial intelligence?
With the advent of AI in healthcare, ISO 27001 certification is more important now than ever. Potential challenges point to alarming cases of data breach that may affect millions of lives. Having tools equipped with compliance safeguards like the ISO 27001 certification fortifies protection against imminent cyber-attacks in healthcare.
How does Heidi’s ISO 27001 certification compare with other AI tools?
Heidi's top-notch AI scribe platform and relevant teams are explicitly covered under our certification scope. To offer the highest level of compliance assurance, Heidi readily provides supporting documents like SOC 2 Type 2 reports. This sets us apart from vendors who often require extra evidence or exceptions to meet health system requirements or offer marketing claims before sharing audited evidence.
What can I use to help demonstrate Heidi’s ISO 27001-certified systems?
Heidi’s way to ensure patient data protection is through the provision of a plethora of resources that share helpful information for your care teams and patients. Easily obtain patient consent, assets for your clinic, and other tools that can save you time in practice. Because Heidi cares, it empowers you by improving the way you spend time on patient care.
