Heidi is GDPR-Compliant
LJ Acallar
December 3, 2025•6 min read
Fact checked by Rick Zhong
What is GDPR Compliance?
GDPR compliance is the act of adhering to the legal framework and requirements set by the General Data Protection Regulation in the European Union (EU), so organisations can correctly process and manage personal data.
The GDPR is a comprehensive law on data protection and privacy in the European Union and the European Economic Area. It addresses the transfer of personal data outside these regions and governs how personal data is collected, stored, and processed. The GDPR emphasises individuals' rights to data protection.
In the ever-evolving landscape of AI and healthcare, staying compliant with GDPR means staying ahead of the curve. We're committed to continuous improvement, regularly reviewing and enhancing our data protection measures to meet and exceed the standards set by GDPR and future regulations in the EU.
What Does It Mean that Heidi is GDPR-compliant?
At Heidi Health, we've always placed an immense emphasis on not just revolutionising healthcare through technology but doing so with the utmost respect for the privacy and security of patient information.
Achieving compliance with the GDPR wasn't just a regulatory milestone for us; it was a reaffirmation of our unwavering commitment to our patients' trust and safety.
Your Data Rights are Operationalised
Being compliant with GDPR means that when using Heidi, your data subject rights are operationalised, not just promised. You are guaranteed the rights to data access, retention, objection, erasure, portability, and correction. You also retain the right to oversee decisions made by automated systems.
EU Patient Data Reside Within Boundaries
Our data governance method at Heidi aligns with the GDPR in support of all data-subject rights. We act as a processor under DPA and SCCs where relevant, so data in the EU is kept within the region.
Heidi Secures Protection for Your Data
Heidi prioritises the security of your data through encryption, both in transit and at rest. You maintain control over the retention and deletion of your transcripts and notes.
In one of the world’s largest rollouts of AI medical scribe, Heidi has proven to refresh the clinician experience in a way that enables them to practice care instead of admin:
- Heidi was accepted by 100% of the patients
- 82% agreed that Heidi reduced the time to prepare referrals
- 78% reported having a better rapport with patients
- Work-life balance was improved and satisfaction increased by 45%
- Perceived stress associated with documentation by 58%
Loved by more than 100,000 clinicians globally, Heidi maintains trust, enhanced by its compliance with GDPR.
How Does Heidi Maintain GDPR Compliance?
Achieving GDPR compliance requires essential data privacy controls and practices when handling data. For Heidi, the implementation of strong protection measures is foundational, as we are subjected to regular audits.
By maintaining compliance with the GDPR, Heidi demonstrates a strong commitment to data protection and privacy that supports trust across the international markets it serves.
Heidi Processes Only the Necessary Data
At the design phase, organisations must embed data protection in building products or workflows. Heidi builds with minimisation, keeping in mind limited data retention and access that is role-based. With Heidi being GDPR-compliant, privacy is by design and by default.
Heidi Updates Documentation with Transparency
Heidi aligns with GDPR’s standards for AI in healthcare. We are secured with DPIA and DPA documentations that are regularly updated to evaluate the necessity and risk mitigation for scribing, coding, and summarisation. You can also request access to our GDPR compliance documents in the Heidi Trust Centre.
Heidi Ensures Lawful Data Processing
For practices, GDPR requires valid legal grounds for processing data. All clinical data processed by Heidi is tied to a clear lawful basis using enhanced safeguards such as encryption and access control.
Build and Maintain a GDPR-Compliant Hospital Trust with Heidi
Security is an ongoing practice, not a one-time setup. The GDPR expects active management of risk, and we are transparent about our policies as we ensure that our platform evolves with the changing nature of threats.
As we look to the future, our focus remains clear: to innovate in healthcare without compromising on privacy or security. At Heidi, we understand your security concerns, and we’re here to support.
FAQs About GDPR Compliance in Healthcare
Why must companies adhere to GDPR standards when using artificial intelligence in healthcare?
Compliance with the GDPR framework is important for healthcare companies because workloads experienced by clinicians are subject to stricter scrutiny. After all, medical data, when misused, can lead to loss of trust or worse, clinical harm. Heidi exceeds general GDPR expectations through compart mentalised data access and strict minimisation to improve care delivery for organisations.
How does Heidi’s GDPR compliance compare with that of other AI tools?
At Heidi, we maintain the highest regard for compliance. This is demonstrated by our analysis of market competitors in a comparison of AI scribes, where we were found to lead.
Join us and the hundreds of thousands of clinicians in over 190 countries worldwide as we embark on a future where healthcare innovation is built on the solid foundation of trust and privacy.
What resources are available for demonstrating Heidi’s GDPR-compliant systems?
Heidi is built around the vision that clinicians like you are equipped with an AI care partner so you can maximise your capacity to deliver patient care. Our resource centre provides you with essential assets like clinician explainers and patient consent forms.
