Question 1

Is Heidi Australian Privacy Principles (APP) compliant?

Accepted Answer

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

Question 2

Is Prep my day available where I practice?

Accepted Answer

Prep my day runs in English and French for clinicians in Australia, New Zealand, Canada and the US. Heidi II agent capabilities, Routines included, are not offered in the UK or EU yet. Scribe and the rest of Heidi keep working as they do today in every region.

Question 3

Does Prep my day change anything in the patient record?

Accepted Answer

No. Prep my day opens sessions and stages context inside Heidi for you to review. It does not write to the patient record or to your EHR. In Manual mode each step waits for your approval before the next one runs. In Auto mode it runs before clinic without stopping, and it still leaves the record as it found it. You can stop a run at any point.

Question 4

What does pre-charting without EHR integration look like?

Accepted Answer

You give Heidi the day’s list and the rest happens inside Heidi. Prep my day opens a session per appointment, stages each patient’s Context tab with reason for visit, problems, meds, results and anything else you asked for, then hands you a huddle digest before the first visit. It draws on the notes, results and documents already in Heidi for each patient. Connect an EHR later if you want to, and the Routine keeps working the same way.

Question 5

Where does the information in the Context tab and huddle digest come from?

Accepted Answer

From the record Heidi can see for that patient: earlier notes, results, letters and documents in Heidi, plus the connected EHR where you have one. Every line is cited to the record, so you open the source behind it with one click and check it yourself. Heidi cannot cite a source that does not support the claim, and a fact with no source behind it does not make it into the brief.

Question 6

Which EHRs does Prep my day work with?

Accepted Answer

Prep my day reads your schedule from whatever Heidi can reach. With a connected EHR or booking system, it takes the appointment list from there. Without one, it works from the patients and sessions already in Heidi and the list you hand it. Live connections vary by region and system, so check with the Heidi team about yours. The Routine runs the same way in both cases: a session per appointment, the Context tab staged, a huddle digest to read before clinic.

Question 7

Will Scribe work with my EHR?

Accepted Answer

Yes. Heidi can be connected to different platforms and you do not have to switch records or change where your practice stores patient information.

When the patient visit ends, the note created through Scribe can be moved into your EHR. Any referral letters and patient instructions that are generated from the same visit can also be pushed from Heidi to the EHR to keep records centralized.

Question 8

How helpful do clinicians find Heidi for documentation?

Accepted Answer

Clinicians find Heidi to be reliable for documentation, while also cutting down the time it takes to complete notes. For example, clinicians at SANA Physiotherapy cite being able to save 4-5 hours a week on documentation by using Heidi. This allows them to focus more on patient care and spend time on business development to further improve their practice.

Having an AI care partner that creates personalized notes and patient summaries also improved rapport and left clients feeling more valued by their clinician. This aligns with Heidi’s overall mission of reducing the administrative burden experienced by clinicians to strengthen the human connection found in healthcare.

Question 9

Does Scribe work for my specialty?

Accepted Answer

Yes. Heidi supports over 200 specialities worldwide, including emergency departments, specialist clinics, allied health and veterinary care. You can start from any existing template shared by other clinicians in the template community. But if your practice already built some, you can upload them to Heidi for further modification or reuse.

Question 10

Do I still review the note created using Heidi Scribe?

Accepted Answer

Yes. Scribe drafts from what it heard. It does not make clinical decisions or sign anything for you. Moreover, it’s important to review patient information included in the note, especially if it’s for a new patient or includes new information about their health.

When the visit ends, your note appears in your template for review. You read it, edit any line, add what the conversation missed and remove what does not belong. You make the same changes to the referral letter and patient instructions built from that visit.

Question 11

Why should I use Heidi instead of Fireflies?

Accepted Answer

Heidi is an AI care partner that works alongside clinicians to handle the administrative tasks surrounding patient visits. Solo practitioners can use it to connect with EHRs and other health systems, so they don’t have to switch between apps to use Heidi. Once a practice grows, it’s easy to upgrade to team plans that can accommodate different specialties and functions without disrupting the way you work.

All these features of Heidi are protected by compliance standards such as HIPAA, so you can confidently interact with patients without worrying about data security. This is in contrast to Fireflies, which is primarily used for transcribing meeting notes. Fireflies also complies with relevant security standards, but some of them are only accessible through paid tiers and require a significant investment.

Question 12

Can digital medical scribes use AI?

Accepted Answer

Yes. Older digital medical scribes utilize AI via speech recognition and natural language processing to transcribe the visit and produce medical documentation. AI scribes add language models to structure and produce notes and referrals for documentation and administrative tasks.

Heidi remembers how you like your work done, so everything you need from a medical scribe and a smart tool is packed in one desktop app. As part of its agentic platform, Heidi II handles everything around care that only you can do. It operates tools on screen despite having no connectors, ensuring your draft lands the way you want it.

Question 13

Are virtual physician scribes in demand?

Accepted Answer

Yes. Virtual physician scribes have long supported the documentation process, keeping patient records accurate and up to date. But with burnout rates climbing as doctors spend more hours on administrative work, AI-powered solutions like Heidi led the way for healthcare innovation in its mission to double healthcare capacity.

Question 14

What is the main difference between a virtual scribe and an AI scribe?

Accepted Answer

A virtual scribe is generally understood as a human scribe working from remote locations, while an AI scribe is a tool that clinicians can use to streamline documentation at a fraction of the cost. An AI scribe uses automation to handle transcription and note‑drafting, while human scribes provide more nuanced contextual understanding.

The power of combining both human expertise and artificial intelligence efficiency, exemplified by Heidi, makes documentation easier but still clinically grounded without losing note quality.

Question 15

Which tool supports Continuous Professional Development (CPD) credits better?

Accepted Answer

If CPD credit support is the deciding factor, Heidi Evidence is the stronger choice. Heidi Evidence supports CPD points credit logging directly within the platform, letting clinicians log credits during a visit without a separate workflow. OpenEvidence, by contrast, focuses on clinical evidence search and synthesis, with no comparable CPD feature.

Question 16

How does the citation transparency in Heidi Evidence compare with OpenEvidence?

Accepted Answer

Heidi Evidence is more granular at the source level. It attributes answers to specific quoted passages, so clinicians can inspect the exact text behind a claim rather than a link to a paper. OpenEvidence provides citation-rich answers with source quality and recency labels, which works well for fast evidence lookups.

The difference comes down to what you need to verify. Heidi Evidence is the stronger choice when verifying the precise text behind a statement matters. OpenEvidence suits teams that prioritize speed and citation breadth over quote-level traceability.

Question 17

Which platform is easier to implement source control and enforce internal protocols?

Accepted Answer

For teams that need control over which clinical guidelines inform decisions, Heidi Evidence is the more practical choice. Source Control on paid plans lets organizations set presets, build a shared Library and enforce team-level consent prompts and export standards.

OpenEvidence is built primarily as a dedicated evidence search tool. If source governance and workflow standardization across a team are part of the requirement, that's where Heidi Evidence covers more ground.

Question 18

Is OpenEvidence free?

Accepted Answer

Yes, OpenEvidence is free, but there are ads. It requires NPI verification before access, making it restricted to verified US healthcare professionals. Meanwhile, Heidi Evidence is free with no verification gate: any clinician can sign up and start using it immediately. For clinicians practicing outside the US, or moving between countries, that difference in access matters, hence the consideration for an OpenEvidence alternative.

Question 19

How are AI applications in nursing being adopted in healthcare systems?

Accepted Answer

Hospitals, clinics and home health programs are introducing AI gradually, from bedside note automation and telehealth documentation to community nursing.

To support that, Heidi’s agentic capabilities now take on auxiliary nursing tasks. Leave it the handover draft or shift notes as well as the brief for all patients before the visit. All these tasks are handled by Heidi, with every action waiting for you to consider.

At Hawse Health, documentation support has changed how the team handles after-hours work. Nurse practitioner Tiffany Garner says Heidi “eliminated the stress of after-hours documentation”. Over 90% of the organization has adopted it to assist with capacity, resulting in clinicians seeing 2 additional patients per day.

Question 20

What are the challenges of AI in nursing?

Accepted Answer

Adopting AI comes with challenges like adhering to strict data privacy regulations. Nurses must be confident that their use of AI in their workflows is compliant with standards such as HIPAA, GDPR and the NHS. As healthcare evolves, AI literacy is essential so nurses can adopt AI confidently while preserving the empathy, human presence and expertise that define nursing.

Question 21

How is AI influencing healthcare nursing?

Accepted Answer

AI is influencing healthcare nursing by automating time-intensive and repetitive tasks like documenting patient conversations. Heidi II allows care teams one connected space to complete note-taking and the rest of the tasks that surround patient care. It keeps continuity of care moving through accurate, complete, and shareable records, so teams, nurses, and other clinicians can hand off tasks without the lingering mental burden.

Question 22

How do I transfer notes from a free mobile app into my office computer?

Accepted Answer

You no longer need to transfer notes from a free mobile app into your office computer with Heidi. Because Heidi operates across web, desktop and mobile with real-time sync, notes started on your phone in the exam room are immediately accessible when you open the desktop app at your workstation.

For copy-paste workflows (most common on the free tier), notes are formatted and ready to copy directly into your chart system from any browser session. Download the app, log in with your credentials and you’re all set to start with your desktop workflow.

Question 23

Are there "per-consult" limits on the free-forever plan?

Accepted Answer

No, there are no “per-consult" limits on Heidi’s free-forever plan. It includes unlimited transcription, unlimited note generation using standard templates and unlimited access to Heidi Evidence. Your clinical questions come with citation-backed answers from trusted guidelines and research, and it is free because every clinician should have access to tools that make care easier.

Question 24

Can I track the changes I make to AI-generated notes?

Accepted Answer

Yes, Heidi's interface displays the AI-generated draft alongside your edits, and the final version submitted to the chart reflects your reviewed, human-approved content. The record shows the clinician as the authoring party. This is both accurate and important for medico-legal documentation standards.

Using Heidi II, you can track changes in your notes through the version history feature. Simply click the relevant Scribe session, then select the note. In the right panel, you’ll see the “Version history” under the Note card, and it will show the history of your document.

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation