From admin days to creative Fridays: Dyslexia-friendly workflow with Heidi
April 24, 2025•5 min read

Customer Story
Dr. Lisa Gibson
Psychologist and Sexologist
Healthy Love

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Background
Dr. Lisa Gibson, a psychologist and sexologist, built a thriving private practice focused on emotional safety, accessibility, and mindfulness. With two master's degrees and personal experience overcoming challenges associated with dyslexia, Lisa deeply understands the importance of leveraging strengths and adapting workflows to support sustainable practice. Her unique practice features thoughtful amenities, such as onsite childminding and welcoming spaces designed to foster meaningful connections and reduce barriers to therapy.
Challenge
From eating on the go to mindful practice
The traditional demands of clinical documentation posed a unique challenge for Lisa. Diagnosed with dyslexia in high school, she faced early discouragement but went on to complete two master's degrees and build a thriving practice.
After years of witnessing colleagues rush between sessions and eat on the go, Lisa was determined to build a different kind of practice. The administrative burden of detailed note-taking threatened her vision of sustainable, mindful practice.
"Previously all of the time would be taken up with notes... even knowing that if a session is recorded by Heidi or I even just have a three-minute chat to summarize the session, I can mentally park it."
Solution
Redefining practice operations: hot tea, onsite playroom, and mindful breaks
A chance conversation with colleagues introduced Lisa to Heidi Health. As she transitioned to full-time private practice, implementing Heidi became crucial for her practice vision.
Heidi Health's voice-enabled documentation provided a perfect match for Lisa's strengths as a verbal processor.
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One of Lisa’s core values is accessibility and fostering emotional safety for her clients. This encompasses having an onsite playroom and offering free childminding during therapy sessions.
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