Heidi Impact: Less noise, more connection
In the first month, Whitebridge Medical Centre saw measurable improvements that changed the rhythm of its front desk operations:
- 45% reduction in routine admin time. Staff gained time for care, coordination and complex patient needs.
- 25% increase in new bookings with zero headcount. More calls were answered and fewer patients dropped out of the process.
- 50% reduction in repetitive queries. Questions like "Are you taking new patients?" moved directly to the agent, easing workload of staff.
- Faster patient access. Most calls reached the agent within one ring, reducing frustration and creating a better first-touch experience.
- Continuous leaning. Each call strengthened Heidi's knowledge base and improved handling of new workflows and use cases.
Heidi Calls is the trusted AI partner that coordinates healthcare communication across voice, text and chat. We offer custom solutions to solve complex use cases across inbound and outbound calls to help reduce admin load and deliver better patient care. Speak to our team today.
