How Dr Meg McKeown hands the end of her day to Heidi
Heidi Team
October 29, 2026•4 min read•
Heidi x Dr Meg McKeown at a glance
“Heidi handles the repetitive clinical and admin work so my day actually ends when my day ends.” - Dr Meg McKeown, GP and Director, The ADHD GP
Key highlights
More of her diary for patients, less for paperwork
About 15 minutes of end-of-day receipting supported by one Routine
Open follow-ups caught in Home on her busiest days
Diagnostic sessions start with the gaps flagged and a draft report ready
About Dr Meg McKeown
Dr Meg McKeown runs The ADHD GP, an independent practice providing GP-led ADHD assessment and care by video appointment across Tasmania.
The work runs on documentation. Each new patient sends back about 12 forms and screening documents, and a diagnostic report runs to about four pages. Every assessment needs detailed setup and it “used to be really hard”, she says. By the end of a day, her inbox runs to “about three screens long”.
The end of the day, handed to Heidi
Receipting was the last job of Meg’s day and the one she dreaded. Her clinical software holds the bill and a separate platform collects the payment, so she marked off every paid account by hand, patient by patient. “It’s like 12,000 clicks later and you’ve done one,” she says. The job added about 15 minutes to a day that was otherwise finished. “It’s just painful. At the end of it, I’m like, I just can’t do this anymore. This better be the last one.”
Receipting needed no checking, only the same clicks on the same screens every day. Heidi II gave Meg a way to hand that over, because Heidi can now work inside her clinical software and repeat steps it has been shown.
She showed Heidi the steps once and saved them as a Routine. Now she uploads the day’s debtor list as a PDF and leaves her computer on, and Heidi works through it at a set time every day, marking off each receipt in her clinical software without being asked. Her day ends with her last patient instead of a ledger, and without “that anger” the job used to bring.
It’s like having to walk home in the rain every night. You can do it but it’s better to just get home dry.
Dr Meg McKeown
General Pratitioner at ADHD GP
Knowing when the day is complete
Meg knows how the end of the day looks in general practice. GPs often stay back to finish what they promised patients during the day. The referral needs chasing, the registrar needs a call and the permit needs a parent’s date of birth, while the papers stack up.
Heidi turns each of Meg’s session notes into a task list. “It will say, ‘Draft a letter to the cardiologist,’” she says. “You can actually just okay it there. Tell Heidi to do it.” Heidi drafts the letter, and Meg reviews it and saves it to the patient’s record. A list like that would be “gold” for any GP, she says, because it “keeps track of where you were up to. So you know when your day is complete.”
On one hectic day the list never appeared and she lost track of what she still owed. She opened Home, asked Heidi to check every patient from that day, and uploaded a PDF of her sent emails so Heidi could compare what she’d promised with what had gone out. Her patients reliably receive the handouts, reports and letters that follow their session.
Every assessment starts with the full picture
Meg keeps each patient’s documents in their Heidi patient file and links their last three sessions, so their history carries into every appointment. Before a diagnostic session, a coverage tracker template she built checks that history against what an ADHD assessment requires, then writes the questions to fill the gaps. “Coming into the appointment I already know this is probably what’s going on,” she says. “These are the things I need to cover.”
More patients, lighter load
Meg estimates she sees at least three times as many patients with Heidi as she could on her own. “I literally wouldn’t do this role without it now,” she says. With Heidi tracking the details, Meg carries a lighter mental load, and less stress.
Absolutely 100% would not be possible to do.
Dr Meg McKeown
General Pratitioner at ADHD GP
Looking ahead
Meg’s next idea is a Routine for the start of the day, pulling each patient’s previous notes, script history and files into context before she sees them. She sees no reason to stop at notes. “Heidi can not just write your reports, but do all of the extra stuff as well and you could teach it to do whatever you needed to do,” she says. “Why would you limit yourself?”
