Notes that sound like you: Introducing Personalisation and smarter Templates

Today we're introducing Personalisation and smarter Template creation, two new features that help you create documentation that matches your individual style, whether it's adapting to your clinical voice or building templates through simple conversation.

Every clinician develops their own precise way of documenting. Their notes develop a rhythm, a structure that colleagues recognise instantly. But many scribes strip away everything that makes documentation distinctly theirs, replacing carefully crafted clinical voices with sterile, textbook language.

Founded by doctors who have experienced this pain first hand, we built Heidi because we believe technology should adapt to you, not the other way around. Today, we're taking that philosophy further with features that learn your personal style over time and let you build templates by simply describing what you need.

Personalisation doesn't just transcribe, it adapts. Heidi tracks your edits whilst safely excluding patient data, automatically incorporating your preferred terminology, documentation style, and formatting.

Take a cardiologist who prefers specific terminology for procedures. Traditional scribes generate generic notes using standard medical terminology. Personalisation learns that this clinician always refers to "Type 2 diabetes mellitus" as "T2DM", automatically incorporating their preferred language into every note.

The personalisation happens automatically with no setup, no training sessions. It adapts your preferred medical language and abbreviations, learns your documentation structure and formatting style, and maintains continuity across all your patient encounters.

Whilst Personalisation handles your individual style, our smarter Templates solve the other half of the equation by creating speciality-specific templates without the manual work.