It’s no joke.

Safety

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Built by clinicians.‍

‍Impossibly secure.

Seriously.

ONLY AT HEIDI

Your data's privacy, security, and compliance are not just commitments but the essence of our service. Our proactive and advanced measures ensure that your information remains protected, transparent, and within your control.

Compliance

Setting new standards in data handling

Specialized and Secure Data Handling

Heidi employs a specialized transcription process, ensuring no recordings and patient information are stored.

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Advanced Processing and Storage

Data is processed through customised Large Language Models (LLMs) and stored in privately hosted servers. Our systems are ISO27001 and HIPAA compliant, featuring robust encryption protocols both at rest and in transit to protect medical information.

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Trust Centre

For a higher level understanding of our security posture and maturity please check out our Trust Centre - here you can see our commitment to data, privacy and infrastructure and product security.

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Processing medical data is just about the most sensitive thing you can do. We understand. That's why we pride ourselves on being responsible stewards for your data.

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Security

You wouldn't leave your door unlocked

Advanced Protection

We employ comprehensive security measures, including sophisticated encryption and secure server infrastructure, to guard against unauthorized access and data breaches.

Responsible Data Handling

Data is handled and stored with stringent protocols, utilizing de-identification tools for anonymity in business improvement and analysis.

Continual Improvement and Staff Training

We adapt our security measures in response to emerging threats and technological advancements. Staff training is pivotal, ensuring every team member is versed in the latest security protocols and best practices.

Privacy

Uncompromising,
transparent,
responsible.

Data Collection

Only essential personal and health information is collected in strict compliance with international privacy regulations such as HIPAA and GDPR ensuring the utmost confidentiality and security for our users.

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Uncompromised Security

Data is stored locally, safeguarded by advanced security measures like de-identification techniques, regular system audits, and penetration tests to prevent unauthorized access or misuse.

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Transparency and Responsibility

We champion transparency and give you full control over your data, with rights to access, correct, or raise concerns. Our practices are continually refined to stay in sync with the latest privacy standards.

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FAQs

Are you medico-legally approved?

At Heidi, we actively collaborate with insurers and industry bodies to ensure our compliance with the responsible and ethical use of artificial intelligence in healthcare. This collaboration facilitates our standing on how to equip clinicians with the necessary tools and resources to obtain informed consent from patients, and reinforces the need to review all outputs to ensure they meet medical legal standards. With our commitment to best practices, we help you manage the risks associated with using AI in healthcare.

How long will the recordings and patient notes be stored?

At Heidi, we do not store consult recordings. However, we provide you with the flexibility to review patient note outputs for as long as you deem necessary before they are deleted. You have control over the duration for which information is retained through your account settings page. For more detailed information on our data handling, storage, and security practices, please refer to our Privacy Policy.

Who has access to the consult information?

No one else has access. Only you will receive the clinical notes generated from the recording.

Where is my data stored?

We understand the importance of data security and privacy and we're committed to safeguarding your information. For all Australia, US, Canadian and UK users your data is stored securely locally to your jurisdiction, meaning if you are in Australia your data is stored in Australia but if you are in the UK your data is stored in our servers in the UK.

Learn more about privacy at Heidi

It’s no joke.