Heidi Gives Physicians Time Back for What Truly Matters

“We’re often busy typing while also speaking to our patients, and it is so nice to be able to look at a patient, look at their body language, [and] be focused on how I communicate…” says Dr. Inderveer Mahal.

In a recent CTV News segment, Dr. Mahal, an early Heidi adopter, reflects on how the introduction of AI-powered tools like Heidi is quietly but profoundly reshaping the way physicians interact with their patients.

The reality for many clinicians today is a constant balancing act between providing high-quality care and keeping up with the ever-growing administrative load.

At Heidi, we believe that technology should serve to empower clinicians - giving them back the time and space to focus on what truly matters. Using Heidi, Dr. Mahal automatically generates patient summaries, referral letters, and other documentation, saving her hours each week.

The time saved by using Heidi’s AI scribe doesn’t just free up hours for clinicians to tackle other tasks; it allows them to be more present with their patients, to engage more deeply, and to make real, human connections during consultations.

We often hear about the rise of AI in healthcare, but we believe its true potential lies in its ability to complement and enhance the clinical experience, not replace it. AI should be a tool that helps clinicians focus on what they do best, caring for people.

As Dr. Mahal so beautifully captured, technology should always serve the purpose of human connection. In a world where time is one of our scarcest resources, Heidi is here to help clinicians reclaim it.

Watch the full CTV News feature to see how AI is improving healthcare in British Columbia, and how Heidi Health is playing a part in this exciting shift.

‍Watch the full feature here.