What's Included in the Free Plan?

Users on the free plan can create unlimited notes using our pre-made note templates. Users on the free plan are also allocated 10 Pro Actions per month to use on customised templates, document templates and Ask Heidi prompts.

What's Included in the Pro Plan?

Heidi’s Pro plan includes all of the features from the free plan. In addition to this you can use custom document templates, unlimited custom note templates and unlimited use of the 'Ask Heidi' ai tool.- Unlimited note and document generation, allowing users to create as many notes and documents as needed.

Unlimited access to Heidi prompts, enhancing efficiency and workflows.

Pro plan is an optimal choice for users who do not require integration features.

Managing Your Subscription

Switching Between Annual and Monthly Billing

If you're looking to switch from an annual subscription to a monthly one, follow these steps:

Contact the Heidi Health support team for assistance in modifying your subscription.
If you have already paid, please know that refunds are generally non refundable. Your existing payment will be used as credit towards your Monthly payments.
Your subscription can then be updated to the monthly billing cycle of the Heidi Pro plan, granting you immediate access to its features. The exact next billing date will be confirmed during the processing.

What's Included in the Together Plan?

Heidi’s Together plan includes all of the features from the Pro plan. Together is the best Tier for teams working together.

Find out more about Heidi Teams

For individuals using Together, unlock unlimited usage of the Google Chrome extension, template support from our Clinical Prompt Engineers, prioritised customer support, and set up an integration with one of our EMR partners.

What Happens if I Exceed My Usage Limits on the Free Plan?

If you exceed your monthly usage limits on the Free Plan, you can still generate notes for your consults. Only the Pro Actions will be effected, meaning you will not be able to use custom templates, document templates or our Ask Heidi ai feature.

Upgrading to the Heidi Pro Plan

Customers can transfer to the Heidi Pro plan with a straightforward process. Whether activated through support or account preferences, the transition provides immediate access to advanced features.

How much does Heidi cost?

Prices listed below are our most common currencies, we have a full comprehensive list of currencies available. To find them, go to our Pricing Page for most up to date pricing. Monthly billing is also available, providing flexibility without long-term commitments.

Plan	Price (AUD)	Features	Use Case
Free	Free Forever	- Unlimited consults using basic templates - Unlimited dictation - 10 Pro actions - Basic support	Users trying out Heidi, good if you only need that first note creation and no custom templates or ai adjustments.
Pro	Australia: $99AUD/month or $799AUD/year per user USA: $99USD/month or $799USD/year per user Canada: $99CAD/month or $799CAD/year per user United Kingdom: £49 GBP/month or £399 GBP/year per user	- All Free features - Use of Custom templates - Unlimited Pro actions - Unlimited AI documents - Basic support	Users who want to create custom templates for Heidi, and generate secondary documents from the original note. Also available for Teams looking for grouped billing for accounting purposes. No added team features.
Together	Australia: $1,299AUD/year per user USA: $1,199USD/year per user Canada: $1299CAD/year per user United Kingdom: £599 GBP/year per user	- All Pro features - Team template sharing - Team MFA - Template creation - Priority support - unlimited use of chrome extension	Great for teams - collaborate together. Also good for individuals who are using one of our integration partners for their patient records.
Enterprise	Chat to Sales	- All Together features - Tailored system integration - Multi-team management - Coding workflows - SSO & user directories	For large organisations, or smaller teams where the out of the box features aren't quite there for you.