How does Heidi ensure privacy and security during transcription?

Heidi maintains strict data security protocols by encrypting all data in transit and at rest, ensuring patient privacy. No audio is stored, and all transcription is processed in real-time, with the ability to delete sessions permanently. Heidi complies with ISO 27001, SOC 2 Type II, HIPAA, PIPEDA, APP, NHS, and GDPR standards (among others) to safeguard sensitive health information.

What’s the main difference between Transcribe and Dictate in Heidi?

The main difference is that Transcribe captures entire consultations as they happen with patients, automatically turning spoken conversations into text, while Dictate allows clinicians to manually dictate notes either before or after the consult, providing more control over the content. Dictate also supports voice commands for formatting and offers custom shortcuts to streamline documentation.

How accurate is Heidi in noisy environments or group consults?

Heidi is designed to function accurately even in complex audio environments with background noise or multiple speakers. It uses advanced transcription technology to filter out disturbances, ensuring high-quality notes during group consultations or busy settings, such as ward rounds or emergency departments.

How many languages can Heidi Transcribe and Dictate detect?

Heidi can detect and transcribe in 110+ languages, ensuring clinicians can seamlessly interact with diverse patient populations. Whether in multilingual regions or during consultations with patients who speak different languages, Heidi makes clinical documentation faster and more inclusive for global healthcare settings.

How can I ensure that long sessions can be recorded properly?

For long sessions, Heidi allows continuous recording for up to two hours without losing data. Additionally, the system’s real-time transcription health indicators help you monitor the audio quality and ensure no interruptions in the transcription process, even during extended consultations or complex cases.

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Transcribe & Dictate

Speak freely, stay present

Heidi captures what you say, as you say it, wherever care happens.

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Less admin while you speak

Heidi keeps pace with your visit, so your note’s done when the consult ends.

Works wherever and however you care

Captures accurate notes in any setting, even with weak connection, multiple voices, and ambient noise.

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No end-of-day backlog

Notes build in real time during the consult, so there’s nothing left to finish between back-to-back appointments.

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Speak casually, chart professionally

Say it how you’d say it. Heidi removes filler, uses the right terms, and turns it into a polished, clinical note.

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Built for the cadence of clinical work

Transcribe in real time

Handles multiple speakers, background noise, and specialty terminology across 110+ languages.

Keep going without internet

Transcribes offline in mobile or rural consults and syncs when reconnected.

Capture clearly in noisy settings

Filters background noise in wards, family meetings, and shared consults.

Control your dictation as you go

Pause and resume dictation or use shortcuts and snippets to stay on track.

Structure notes as you speak

Formats your words into a clear note for quick review and sign-off.

Match your style and specialty

Applies your field's language, tuned to how you write.