Informed Consent in Healthcare - Heidi Compliance Series
Informed Consent in Healthcare and Heidi
LJ Acallar
Organic Content Specialist•10 February 2026•5 min read
Fact checked by Dr. Maxwell Beresford
What is Informed Consent in Healthcare?
Informed consent is both a legal requirement and an ethical duty in healthcare, typically obtained before a medical intervention, so patients comprehend what is being proposed before voluntarily accepting or refusing to proceed.
For consent to be valid, it must be obtained by care providers from a person who is capable of providing it voluntarily, at an appropriate time. Individuals must also be given a chance to ask questions and consider options without pressure.
In some cases, informed consent is documented through advance care directives or medical decision-making plans. These documents express a person’s wishes regarding their future health status and treatment when they are unable to make decisions independently.
As an ethical AI tool for healthcare, Heidi aims to promote patient consent in clinical practices. Let’s take a look at how Heidi prioritizes this crucial element in its operations.
What Does It Mean That Heidi Prioritizes Patient Consent?
Heidi is dedicated to upholding global standards for informed consent in healthcare. For Heidi, patient consent goes beyond a mere formality; it represents a complete commitment to transparency and the ethical handling of sensitive health information.
The following outlines three ways Heidi prioritizes patient consent to support secure care delivery.
Heidi is a Patient-centric AI Documentation Tool that is Safe to Use
In cases where patients decline or withdraw consent, clinicians have the choice to proceed with alternative ways to document the session. Heidi respects patient refusal, and this is easily accommodated as Heidi doesn’t rely on retained data.
Heidi Ensures Patients Understand that AI Supports, Not Replaces, Clinicians
Heidi’s AI is used only to assist clinicians in taking notes, not in diagnosing or making clinical decisions in place of clinicians and other medical authorities. The clinician remains as the data controller and is responsible for informing patients that a digital scribe is in use. As an assistive tool, Heidi only operates in compliance with the clinician’s instructions.
Heidi is Committed to Ethical AI Use Across Healthcare Systems
Heidi does not record or store audio transcripts, and its AI does not and will never make clinical judgments. Heidi reinforces clinicians and reminds them that patients must be informed that their consultations will be converted into a clinical note using AI.
How Does Heidi Handle Patient Consent?
At Heidi, we maintain that human oversight remains paramount over AI accuracy. In this section, we lay out how we ethically address concerns about the use of personal health information.
Here’s how we help clinicians proactively obtain consent across all types of practice settings.
Clear Patient Disclosure Before AI Use
Clinicians are required to obtain patient consent at the beginning of every session, before Heidi initiates live transcription in the background. Users are explicitly informed about the categories of data being collected and the reasons for its processing before transcription.
To assist with this, you can configure Heidi to display a reminder pop-up:
Settings > Personal > Display Controls > Toggle On "Show consent pop-up"
Additionally, ready-to-use consent forms are available for download from our resource center.
Supported Decision-Making and Varying Patient Needs
Heidi is designed to meet the same high compliance standards as your existing medical tools, such as your practice management software (PMS) or electronic health record (EHR). We offer peace of mind by ensuring that your patients receive necessary files, including appointment reminders and referral letters, to affirm that their data is handled securely and confidentially.
Transparent Processing of Patient Data
Patients must understand that they maintain ultimate control over the use of Heidi during their consultation. Clinicians need to clearly communicate that patients have the right to refuse, withdraw consent at any time, or request the recording be stopped mid-session. This is crucial for maintaining patient trust.
By setting these expectations and offering alternative documentation methods, clinicians can provide transparency and reassurance to the patient.
Patients’ decisions regarding consent must be thoroughly documented. This record should detail whether consent was granted, limited, or declined, and include any alternative options that were presented.
At St. Cloud Orthopedics, informed consent depends on documentation that is timely and precise, especially amidst a high-volume specialty practice. The clinic moved away from error-prone transcription and dictation to AI-driven notes that standardized quality without losing their clinical voice.
“Our letters no longer read like we have a third‑grade reading level. The prose is clean, and the right numbers are in the right places,” proving that Heidi reflects the accuracy of their clinical procedures.
With documentation now completed the same day, the team reduced turnaround time on notes by 80% and lowered the cognitive load that once carried into evenings.
Put Ethical AI Into Practice with Heidi By Your Side
To ensure ethical AI use, human healthcare practitioners can utilize AI that automates workflows while maintaining a personal touch. Heidi is a long-term AI care partner for care organizations, prioritizing patient safety through robust guardrails. These include data de-identification, end-to-end encryption, and adherence to major compliance standards such as the GDPR, PIPEDA, HIPAA, the APPs, and more.
We are here to continuously support you in the process of shaping the future of healthcare AI. You are always welcome to share your concerns about patient consent and data security.
