Heidi Scribe Application Specifications

Overview Table

Category	Resource	Minimum Requirement	Recommended Requirement
Hardware	Processor	Intel Core i3 (2nd gen) or equivalent AMD processor	Intel Core i5 or equivalent AMD Ryzen 5

Category	Resource	Minimum Requirement	Recommended Requirement
Hardware	Processor	Intel Core i3 (2nd gen) or equivalent AMD processor	Intel Core i5 or equivalent AMD Ryzen 5

Client Device Requirements (Desktop/Laptop)

Processor: Intel Core i3 (2nd generation) or equivalent AMD processor (Minimum), Intel Core i5 or equivalent AMD Ryzen 5 (Recommended)
Memory: 4 GB RAM (Minimum), 8 GB RAM or more (Recommended)
Hard drive (Free Space): 20GB (Minimum), 50GB (Recommended)
Screen Resolution: 1024x768 (Minimum), 1280x720 (Recommended)
Monitor Size: 13 inches or larger (Minimum), 15 inches or larger (Recommended)
USB ports Required (Qty): Refer to your microphone
DVD Drive Required: No
Expansion Slot(s) Required: No
Other: N/A

Mobile Compatibility

Devices: Laptop, Mobile phone, Tablet
Download Location: Accessed from the browser. Applications coming from the Apple Store and Google Play will be available shortly.
Application Download Name: TBD

Additional Third-party Vendor Software

Vendor-proprietary Software: No

Operating System: Windows 10 or later, macOS 13.1 or later (Minimum); Windows 11 or later, macOS 15 or later (Recommended)
Network performance tolerances
Heidi Scribe operates reliably under the following network conditions without loss of communication or data due to built-in retries, idempotency, and resumable uploads:
- Latency (RTT): interactive actions ≤ 300 ms sustained; brief peaks ≤ 800 ms for ≤ 60 s.
  Background transfers ≤ 600 ms sustained; brief peaks ≤ 1200 ms for ≤ 120 s.
- Packet loss: interactive ≤ 1% sustained; ≤ 3% bursts for ≤ 30 s. Background ≤ 2% sustained; ≤ 5% bursts for ≤ 60 s.
- Jitter: interactive ≤ 50 ms p95.
- Bandwidth:
  - Minimum: Stable internet connection with minimum bandwidth of 10 Mbps
  - Recommended: Stable internet connection with minimum bandwidth of 20 Mbps
Security Software: Up-to-date antivirus and anti-malware software.
Web Browser: Latest versions of Google Chrome, Microsoft Edge, or any Chromium-based browser are recommended.
JavaScript and Cookies: Must be enabled in the web browser.
MDM Compliance: Devices should be compliant with the clinic's MDM policies and managed accordingly.

Operating System Requirements

Other Requirements

Storage: Minimum 100 MB free space
Network:
- Minimum: Stable internet connection with minimum bandwidth of 5 Mbps
- Recommended: Stable internet connection with minimum bandwidth of 10 Mbps
Security Software: Up-to-date antivirus and anti-malware software (if applicable)

Using minimum specification: When using minimum specification, user should manage their usage carefully, otherwise the experience will be less desirable. For example, users with only 20GB of free storage should carefully manage their storage or backup capability from Heidi Scribe wouldn’t be active.
Support: Offer a troubleshooting guide for users with older systems to help them improve performance (e.g., closing background applications, ensuring system updates).
Communication: Clearly communicate the benefits of updating hardware and software to users and clinics, emphasising long-term gains in performance and security.