Question 1

Is Heidi Australian Privacy Principles (APP) compliant?

Accepted Answer

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

Question 2

Can I stack association discounts with other discounted pricing plans?

Accepted Answer

No. Only one discount code can be applied to a subscription, so an association can’t be combined with another existing promotional code.

A free plan can be enjoyed by medical interns and registrars with no code at all. The free tier is free forever for trainees. More information on that is available here.

Question 3

Do I need to verify my membership before claiming the association discount?

Accepted Answer

It depends on your association. Most partners distribute their discount credentials directly to members, often through a member-only portal.

Once you have your code, create or sign in to your Heidi account. Go to Settings, then click Usage & Billing. Click Upgrade, then enter the code provided to you at checkout.

Question 4

How can my association partner with Heidi?

Accepted Answer

Contact Heidi to tell us about your association and what type of partnership benefits you want for members. A dedicated team will work with you based on your region and provide a plan, which can include specific benefits and education sessions.

Question 5

Is my clinical data stored when I use Heidi?

Accepted Answer

Your audio is never retained. Heidi transcribes during the visit and the recording is discarded. Your notes and session data are stored securely in your region, so where you practice determines where your data lives and which rules protect it. For example, Canadian members' data is handled in line with PIPEDA, US members' data in line with HIPAA, and so on for each market. You stay in control of your data throughout. See our safety page for the country-by-country detail.

Question 6

What does it mean when my association has partnered with Heidi?

Accepted Answer

An association partnership with Heidi means members can receive pricing discounts or perks like onboarding sessions on how to use AI in daily workflows. Clinicians get a tool vetted by their association that can double their capacity to provide care.

Question 7

What should I check after dictating into Outlook?

Accepted Answer

Generally, you should review for accuracy and make sure the text matches what you want to see. This includes checking for misheard punctuation and verbal commands and verifying that snippets expanded into the correct text.

Heidi Dictate also detects which app you’re dictating to and adapts the tone of your output automatically, based on your settings. However, it’s still best practice to review everything to keep that human touch present.

Question 8

How can I use snippets when I dictate into Outlook?

Accepted Answer

Snippets in Heidi Dictate lets you configure short trigger words that expand into a full block of text. Dictate carries the snippets you’ve built in Heidi to eliminate the need to set up the same shorthands on different platforms like Outlook.

You can continue using standard passages for clinicians like exam findings and referrals without retyping them again and again while drafting emails.

Question 9

Does Heidi Dictate log my speech?

Accepted Answer

No, Heidi Dictate does not log or retain audio files and transcriptions by default. You can turn on dictation history in the settings to keep a trace of your past dictations in text form and delete individual entries if needed.

Question 10

Why is Heidi Dictate more accurate than Outlook’s speech-to-text feature?

Accepted Answer

Outlook’s built-in dictation is trained for general speech and cannot accommodate the level of vocabulary used by clinicians.

With Heidi Dictate, your speech is processed by Heidi’s models that accurately aligns medical terminology and procedures. It reduces typographical errors as it recognizes abbreviations and specialty terms from simply drawing on the context of your draft. This is something that generic platforms miss.

Question 11

How does Heidi Dictate work in Outlook?

Accepted Answer

Heidi Dictate runs as a system-wide voice-to-text feature that can be used on any app on your desktop, including Outlook. It’s designed to run alongside any platform that lets you type, allowing you to use speech to fill in the body text of emails, forms and any other fields. It also automatically detects the context of what you’re drafting and adds the proper punctuation and formatting as you go.

Question 12

How do you get started with a medical AI assistant for free?

Accepted Answer

You may begin using Heidi as a medical AI assistant for free. This offering includes unlimited transcription, standard templates and healthcare-grade security so you can try simple workflows before fully committing to more advanced features. We built Heidi as your AI care partner, so even just with the free core features, you can practice more medicine, less admin, with more confidence.

Question 13

Why is Heidi the best medical AI assistant?

Accepted Answer

Heidi stands out because it simplifies administrative and documentation duties without compromising patient care. With Heidi II, it moves beyond enhancing documentation processes. Clinicians spend less time on paperwork and scheduling since it acts on the administrative work around it.

It’s important to note that Heidi II will never replace your expertise and human judgment. New agents only take on routine tasks such as chart prep, handovers and scheduling follow-ups, but approval controls stay with you.

Your flow in care becomes more connected, more human. Heidi reallocates your time so you can leave administrative work at the clinic instead of poring over it after hours.

Question 14

What’s the top AI medical assistant?

Accepted Answer

In the industry, Heidi is the leading medical AI assistant powering over 2.8 million consultations each week. Trusted by healthcare practitioners for its real-world impact and clinician-focused design, Heidi is the top choice in the US, UK, Australia, New Zealand, Canada, and other countries worldwide.

Question 15

Will Heidi Dictate replace my current dictation software?

Accepted Answer

Yes, if you’re running a second tool alongside Heidi. Dictate is already built in Heidi and replaces a separate dictation software by providing clinical-grade voice input across applications in your current workflow.

Dictate, Scribe, and Evidence all live in Heidi’s AI Care Partner so that you’re able to work smart and go home early.

Question 16

How do Dictate and Scribe work together?

Accepted Answer

Dictate and Scribe are built in the same workflow to help you reduce typing and complete documentation more efficiently. Scribe transcribes the visit, then generates the clinical note from patient sessions. After the visit, Dictate takes your speech to update findings or fill context so any crucial detail isn’t left out for the downstream documents related.

Question 17

Is there a shortcut for clinical text I repeatedly use?

Accepted Answer

Yes. With Dictate, you can insert your cursor to place short verbal triggers for repetitive sentences or long text blocks like “ros” for “review of systems”. While eClinicalWorks has SmartNotes for shortcuts, Dictate’s voice-activated Snippet feature works across the desktop and speeds up repeated documentation, especially for workflows that cover multiple tools.

Question 18

Is Dictate secure for clinical documentation?

Accepted Answer

Yes, Dictate is secure. Dictate lives in Heidi, which is built for the clinical day and complies with enterprise-grade security standards, including ISO 27001, ISO 42001, SOC 2 Type II, and Cyber Essentials Plus. Use Dictate with confidence that it is industry-quality and safe to use.

Question 19

What if I want to speak in one language and document in another?

Accepted Answer

You can do that with Dictate without fuss. Over 90 different languages and clinical terminology are already native to Dictate, and you can set specific languages for input and output. No translation and setup for clinical terms needed; you get more done within your shift.

Question 20

What happens to text I dictated on Chrome if I accidentally click out of field?

Accepted Answer

The text will remain in Chrome, unless the website or platform you’re on has guardrails in place for auto-deleting after a certain amount of time. If you click away before releasing your hotkey using Heidi Dictate, you can either try to access the transcript and easily copy and paste it back into the right field or click the “Copy to clipboard” that pops up once you’re done with dictation.

Question 21

Will Heidi Dictate still work if the field I’m dictating into has a character limit?

Accepted Answer

Heidi Dictate types your spoken words into the text field exactly as typing would, so it respects any character limits in place. To avoid encountering a limit, it’s best to confirm the field’s character count before you start dictating to avoid disruption of your tasks. If you do need to pause, simply release the hotkey for Heidi Dictate, then press and hold again to pick up right where you left off.

Question 22

Does Heidi Dictate still work if I switch tabs or Chrome windows?

Accepted Answer

Yes, Heidi Dictate continues to function even when you switch between tabs or windows. The dictate function follows your cursor as long as the Heidi desktop app is open. This workflow prevents interruptions when you’re trying to use voice-to-text on different apps.

Question 23

What Chrome-based tools does Heidi Dictate work in?

Accepted Answer

Heidi Dictate can be used on any editable text field. It works on Chrome-based tools including: Gmail, Google Docs, web-based EHRs, patient portals, spreadsheets and forms. If you can click into it and type, you can dictate into it.

Question 24

What is the advantage of using Heidi Dictate for Chrome Dictation?

Accepted Answer

Heidi Dictate’s biggest advantage is the clinician-grade voice-to-text feature designed to work anywhere on the desktop, not just on the browser. With the Heidi app installed, one key press activates Dictate and allows you to speak to see text appear. Chrome currently does not have a native dictate tool available, making Heidi a good option to get introduced to dictation features.

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation

Heidi Desktop goes where the browser can’t.

Frequently asked questions

Real adoption drives real transformation