Staff Training

Staff Training Summary: - The main objectives of the training session were to enhance communication skills and improve patient engagement techniques. - Key topics covered during the training included active listening, empathy in patient interactions, and managing difficult conversations. - Specific techniques discussed were the use of open-ended questions and reflective listening. - Role-playing exercises were conducted to practice real-life scenarios, focusing on building rapport with patients. - Feedback from the staff highlighted the usefulness of the role-playing exercises and requested more sessions on managing stress during patient interactions. - Follow-up actions include scheduling additional training sessions on advanced communication strategies and stress management techniques.