Simplify patient experience documentation with Heidi by automatically completing the Patient Feedback Form during or after a patient’s visit. Designed for general practices and outpatient healthcare settings, this form helps practices collect structured feedback on reception services, clinician interactions, appointment availability, communication, wait times, and overall patient satisfaction. It also captures qualitative feedback, including suggestions for service improvement, recognition of staff who provided exceptional care, and additional comments about the patient experience. By supporting consistent collection of patient-reported feedback, the form helps healthcare organisations identify opportunities to improve service quality, strengthen patient-centred care, and support continuous quality improvement initiatives. Heidi reduces the administrative burden of documenting and organising patient feedback, allowing practice teams to efficiently record responses while maintaining accurate, structured records for quality assurance and service evaluation.
Auto-fill with Heidi
Click "Auto-fill Form with Heidi" to open the form in Heidi and complete the fields straight from your note, no copying and pasting.
Review and edit
Check the pre-filled details and make any changes before finalising the form.
Download or save
Download the completed form or save it directly into your patient records and workflows.