Episode Description:
Trust in healthcare has fractured between patients and clinicians, clinicians and institutions, and across society more broadly. In the wake of COVID, public health messaging, misinformation, politicisation and time poor consultations have left many patients sceptical and many clinicians defensive.
Where did that erosion begin? And how it shows up today: in misdiagnosis, in eight minute consults, in ego, and in incentive structures. The panel asks whether a clinician AI partnership could help rebuild trust by extending time, improving accuracy, making evidence transparent, and shifting medicine away from paternalism toward shared understanding.
Key Topics:
- COVID-era public health messaging and the long tail of mistrust
- Medicine as a "special club" vs. transparency in the digital age
- Misdiagnosis, dismissal, and why patients feel gaslit
- Medical error and the "Swiss cheese" model of harm prevention
- The eight minute consult and the limits of factory style care
- Asynchronous follow-up and extended time horizons in care